Sales Representative - Northern Italy - 23010702

Location: Rome, IT-Rome | Italy |

Job Schedule: Full-time

Department: Sales

#LI-AZ1

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin - 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Sie bringen mit:

• Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
• eine erfolgreiche abgeschlossene kaufmännische Ausbildung
• erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
• eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
• Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
• Gute MS Office Kenntnisse
• Führerschein Klasse B bzw. 3
• Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Junior Business Partner Support with Spanish - 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Job Summary

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What you’ll do

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.

·       Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.

Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.

Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.

·       Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.

·       Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.

Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.

Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.

·       Assists with various projects and performs other duties as assigned.

·       Shift work may be required.

What we’re looking for: 

·       High School Diploma/GED or equivalent outside of US. 

·       1-2 years’ experience preferred in account relationship management or customer service.

 Candidates without experience welcomed!

·       Fluent in English both spoken and written.

·       Fluent in Spanish both spoken and written.

·       Strong customer service orientation.

·       Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.

·       Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.

·       Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.

·       Ability to address issues with diplomacy and tact.

·       Solid detail orientation and problem-solving skills.

·       Solid knowledge of MS office applications (Word, Excel, etc.).

·       Ability to work on several systems/programs simultaneously.

·       Ability to work under stress and time pressure.

·       Knowledge of Oracle and Salesforce (preferred).

Customer Service Specialist (B to B) with Spanish - 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

This position is based in Mumbai, Maharashtra. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
  • We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process. 

For this position we require Spanish speaking skills. 

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Compliance Analytics Manager - 24010251

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Compliance

This position is based in the USA. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  

• We're a global team of over 2,000 from 36 countries around the world  

• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business 

• We’re known for our strong culture globally, demonstrated by:  

• “Top Workplaces USA” award winner (three consecutive years in a row!) 
• One of the “Best Places to Work” in the Middle East 

• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Reporting and Analytics team at MoneyGram, your role is responsible for utilizing a series of controls, tools and rules to mitigate risk. This hands-on role will be responsible for the implementation and oversight of the Compliance data management goals for the Reporting and Analytics Department.

What you’ll do: 

• Manages the Compliance Program which is an initiative to drive the maturity and overall health of the Compliance systems and data consolidation efforts with the goal of improved reporting and analytic capabilities.  The program takes a holistic view of all the compliance data with overseeing the coordination of concurrent projects to ensure they are aligned towards the end goal.  
• Facilitates a shared understanding of the data or reporting problem, the possible solutions, and determines the scope of the needed project.
• Works to solve technical challenges, especially when they involve negotiation between multiple business or technical stakeholders.
• Acts as the Compliance SME on data integration initiatives with the goal of providing users with a unified view of data thru reporting and analytics.  
• Collaborates with IT BAs to give requirements on how the information should be housed.
• Leads initiatives to improve and expand the current Compliance data attributes tracked thru formalized and non-formalized IT channels to improve reporting and analytics.
• Works with the Compliance Enhancement program to provide guidance for the life cycle of Compliance data. 
• Ensures data is captured correctly; gives guidance to maintain integrity and consistency of information ensuring data is centralized and accessible for the purposes of metrics reporting appropriate access to the data for our users.
• Performs other duties as assigned.

What we’re looking for: 

REQUIRED: Python and Machine Learning

• SQL Server, Advanced SQL, Transact SQL, or PL\SQL skills used in a data analytics capacity.
• Advanced Excel skills.  (e.g. high comfort level with consolidating and joining data, creating formulas, VLOOKUP’s, possibly macro development).
• Ability to identify and resolve Data Quality Issues. 
• Performs root cause analysis, identifying and resolving data quality issues for remediation.
• Conceptual Modeling of the Compliance view of the solution to help bring Compliance, technology, and delivery groups together in defining solution scope. 
• Ability to communicate various levels of detail appropriate to the audience.
• Strong understanding of databases and data structures.
• Strong attention to detail.  
• Ability to be vigilant in analysis to come to correct conclusions.
• Strong understanding of development processes.
• Solid analytical with problem-solving and conflict resolution skills to help identify, communicate, and resolve issues.

Education and Experience:

• A bachelor’s degree or equivalent experience.
• 5+ years of relevant experience in a Data Analytics or Business Analyst role or equivalent work experience.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility 

• Generous PTO 

• 13 Paid Holidays  

• Medical / Dental / Vision Insurance 

• Life, Disability and other benefits 

• 401K with competitive Employer Match 

• Community Service Days 

• Generous parental leave 

Salary:  

Anticipated Base Pay: $90,000- $140,000 + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

 #HTFUS

#LI-REMOTE

#LI-AG1

Team Leader (H/F) CDI - 24010384

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée. 

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Team Leader (H/F) CDI - 24010419

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée.

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Sales Representative (Athens Region) - 24010430

Location: Agia Paraskevi, Athens | Greece |

Job Schedule: Full-time

Department: Sales

This position is based in Greece, preferably in the Attica region. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
  • We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

Are you a dynamic, results-oriented professional with a passion for building relationships? Look no further! We’re seeking a Sales Representative to expand our Agent network and drive success across the Attica region. 

What you’ll do: 

• Connect: Be the bridge between our company and prospective Agents. Reach out through emails, phone calls, and in-person meetings to introduce them to the exciting world of MoneyGram.
• Empower: Help Agents thrive by providing exceptional customer care and resolving any issues promptly.
• Innovate: Identify service improvements that boost transaction volumes and enhance the Agent experience.
• Collaborate: Work closely with operational and marketing teams to ensure Agents are set up for success.
• Analyze: Keep an eye on transaction volumes and seize opportunities to maximize growth.
• Build Relationships: Cultivate strong partnerships with key Agents, ensuring their needs are met.

What we’re looking for: 

• Education: A BA/BS degree in a related field is preferred, but equivalent work experience counts too! 
• Experience: If you’ve got 3+ years in a field sales role, selling and servicing retail customers, you’re exactly who we’re looking for. Plus, your expertise in planning, managing, and executing sales strategies is a huge plus!

Essential Skills:

• Sales Superstar: You’ve got a proven track record in sales, and you know how to boost network expansion and volumes.
• Relationship Builder: Building and maintaining customer/client relationships? That’s your jam! You’ll identify opportunities to improve business success for everyone involved.
• Presentation Pro: You’ve presented product/service opportunities to clients/customers before, and you do it with finesse.
• People Person: Your interpersonal skills are top-notch. Whether it’s in person or over the phone, you know how to connect.
• Problem Solver: When challenges arise, you tackle them head-on. Analyzing problems and finding solutions? No problem!
• Culturally Aware: Our team is diverse, and you’ll thrive in this environment. Sensitivity to cultural differences is essential.
• Tech-Savvy: You’re comfortable using Microsoft suite of packages and navigating the digital world.
  Ready to make an impact? Apply now and let’s create success together!

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free! \
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement- Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Digital Pricing Analyst - 24010499

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Sales

#LI-AZ1

#FintechJobs 
#PricingStrategy 
#PriceOptimization 
#PricingAnalytics 
#PricingManagement 
#CompetitivePricing 

Information Security Analyst - 24010484

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

#LI-AZ1

HR Business Partner - Remote, USA - 24010511

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Human Resources

This position is based in the USA. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  

• We're a global team of over 2,000 from 36 countries around the world  

• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business 

• We’re known for our strong culture globally, demonstrated by:  

• “Top Workplaces USA” award winner (three consecutive years in a row!) 
• One of the “Best Places to Work” in the Middle East 

• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Human Resource team at MoneyGram, your role is to partner with our leaders to align our people and talent strategies with our business priorities. You’ll ensure we have the right skills sets, organizational structure and environment to foster a high performing team.

What you’ll do: 

• Act as a strategic influential partner, aligning people initiatives with business objectives to foster a culture of accountability and high achievement.  
• Lead change through understanding organizational dynamics, breaking down barriers and driving collaboration.
• Be the guardian of talent by identifying the skills and capabilities for the future and build a talent plan to hire, develop and retain the talent needed to deliver the business strategy.
• Champion a culture of feedback and continuous improvement, where constructive conversations lead to real change.
• Resolve complex employee relations issues with empathy and effectiveness, maintaining a balance between fairness and organizational needs.
• Work effectively across all areas of the business and other areas of HR including Talent Acquisition, Total Rewards, Payroll and Talent.
• Leverage data available to drive change and decisions using data and analytics.
• Drive organizational design to best meet the needs of the business to accelerate change and drive accountability and results.

What we’re looking for: 

• Strong business acumen with demonstrated ability to quickly understand the business and build trusted relationships with all levels of the organization.
• Strong analytical skills to leverage and interpret data to influence decision making.
• A proven ability to communicate effectively across all levels of an organization.
• Progressive thinking and ready to recommend new practices that adapt and evolve with the business landscape.
• Exceptional problem-solving skills, combining creativity with practical solutions.
• Exceptional critical thinking skills, combining creativity with practical solutions.
• Strong organization and project management skills.
• Advanced Excel and PowerPoint skills.
• LATAM experience helpful.

Education and experience:

• A bachelor’s degree or equivalent experience.
• 5+ years of experience, with strong HR business partner experience supporting senior level leaders. Technology company and/or Global company experience helpful.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility 

• Generous PTO 

• 13 Paid Holidays  

• Medical / Dental / Vision Insurance 

• Life, Disability and other benefits 

• 401K with competitive Employer Match 

• Community Service Days 

• Generous parental leave 

Salary:  

Anticipated Base Pay: $120,000- $150,000 + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

 #HTFUS

#LI-REMOTE

#LI-AG1

Digital Pricing Analyst - 24010521

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Finance

This position is based in the USA, East Coast, Preferred. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  

• We're a global team of over 2,000 from 36 countries around the world  

• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business 

• We’re known for our strong culture globally, demonstrated by:  

• “Top Workplaces USA” award winner (three consecutive years in a row!) 
• One of the “Best Places to Work” in the Middle East 

• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Digital Pricing team at MoneyGram, you will report into the revenue optimization organization and actively plays a key role in strategic and tactical pricing decisions for digital channels and/or for assigned regions/corridors.  Partners with sales, marketing, and data teams to help determine a course of action that will strengthen MoneyGram’s customer proposition in digital channels. Works on automating pricing processes and reporting dashboards; provides reporting and analytical insight leading to business recommendations.

What you’ll do: 

• Manage pricing for MoneyGram online channel in select markets.
• Develop and maintain pricing strategy for online channel. Work with marketing, sales and finance teams to build pricing strategy that focuses on revenue growth and maximizes profitability.
• Focuses on driving revenue growth initiatives by utilizing techniques to measure customer price sensitivity, predict customer behavior & churn and optimize prices to achieve business, financial and customer relationship objectives.
• Complete market research and competitor analysis using digital tools to help identify trends. Actively manage corridors and ensure competitiveness and take accountability on the pricing landscape changes, competitor movements, market rate volatility and business performance.
• Produce analytical reports of the portfolio performance, track the declining performance trends, evaluate affecting factors, and recommend remedial actions.
• Build a performance measurement scorecard to track the performance of price changes.
• Works together with Data, Product, Sales, and Marketing to identify opportunities.
  Participates in planning and forecast cycles to drive improved accuracy of revenue planning.
  Focus on continuous improvement by staying up to date on business trends, pricing best practices.

What we’re looking for: 

• Strategic thinker. Ability to develop long term pricing strategies.
• Structure problem solving skills. Possess the ability to work independently and brings a disciplined approach to problem-solving process.
• Analytical. Strong ability to analyze data and derive actionable insights.
• Data driven. Individual should possess a strong analytical skillset with proficiency in data analysis and digital tools (such as Excel, SQL, and data visualization tools like Tableau, Looker or others).
• Market knowledge – in depth knowledge of online money transfer.
• Good communication and presentations skills, being able to share and clearly explain business insight, findings, and judgement.

Education and experience:

• Requires a bachelor’s degree in business, finance, or a related field.
• 3-5 years of experience in a similar role, ideally in pricing and analytics within payments industry.
• Strong understanding of pricing Strategy with experience in online pricing is required.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility 

• Generous PTO 

• 13 Paid Holidays  

• Medical / Dental / Vision Insurance 

• Life, Disability and other benefits 

• 401K with competitive Employer Match 

• Community Service Days 

• Generous parental leave 

Salary:  

Anticipated Base Pay: $78,000- $105,000 + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

 #HTFUS

#LI-REMOTE

#LI-AG1

Cloud Governance and Resiliency Analyst - 24010513

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Information Technology

JOB SUMMARY

The Cloud Governance and Resiliency Analyst will play a critical role in ensuring security, compliance and resilience of MoneyGram's hybrid cloud infrastructure and services. The analyst works with cross functional teams to develop, document, and implement cloud governance policies, procedures, and best practices to support cyber resiliency initiatives.

PRIMARY RESPONSIBILITIES

•  Partner with IT and security stakeholders to develop and maintain cloud governance frameworks, policies, standards, and procedures to ensure alignment with industry best practices and regulatory requirements.
•  Provide support and guidance to internal resources regarding cloud governance and cyber resilience matters.
•  Develop, implement, and maintain viable disaster recovery and business continuity strategies, solutions, and plans for cloud-based and on-prem systems and services.
• Proactively identify and implement strategies to support high availability of critical systems and services.
• Coordinate with internal stakeholders and external vendors to ensure effective response and recovery in the event of a disaster.Conducts business impact analyses (BIA) for each business segment to determine critical business processes.
• Facilitates the maintenance of BIAs in collaboration with key stakeholders.
• Establishes and coordinates business recovery testing methodologies and exercises to ensure adequacy of plans and training of personnel who execute them.
• Administers enterprise business continuity tools.
• Provide training and guidance to staff on disaster recovery and business continuity best practices.
• Stay current on industry trends and best practices in cyber resilience, disaster recovery, and business continuity planning.
• Performs other duties as assigned.

QUALIFICATIONS
      •    5-7+ years of experience in Business Continuity and Disaster Recovery with a focus on cloud-based systems.
      •    BS/BA in Computer Science, Cybersecurity, Information Technology or related field or comparable work experience.
      •    Current Certified Business Continuity Planner (CBCP) certification through DRII-Disaster Recovery Institute International or BCI-Business             Continuity Institute preferred.
      •    AWS Certified Security – Specialty preferred. 
      •    Certified Information Systems Security Professional (CISSP) a plus

SKILLS
      •    Demonstrated experience in disaster recovery, business continuity, and/or cyber resilience.
      •    Experience supporting resilience and recovery strategies in cloud environments.
      •    Strong understanding of industry standards and frameworks related to cloud security and governance (e.g., CIS Benchmarks, NIST                       Cybersecurity Framework, ISO/IEC 27001). 
      •    Knowledge of regulatory requirements for financial services industries, to include NYDFS, Sarbanes-Oxley, PCI, SEC, FCA, EBA, DORA,             etc.
      •    Excellent oral, written, interpersonal and presentation skills.
      •    Significant knowledge of business impact analysis methodologies.
      •    Demonstrated experience managing projects across organizational structures.
      •    Self-starter with the ability to work under the pressure of deadlines.
      •    Demonstrated problem-solving skills and capabilities.
      •    Strong critical thinking and analysis skills.
      •    Experience analyzing existing documentation and plans to ensure completeness and compliance with established guidelines. 
      •    Ability to question the status quo, identify improvements and effectively drive change.

MoneyGram Benefits

• Remote Flexibility
• Generous PTO
• 13 Paid Holidays 
• 22 Weeks of Maternity Leave 
• 4 Weeks of New Family Bonding Time
• Medical / Dental / Vision Insurance
• 401K with Employer Match

Salary

Anticipated Base Pay: $120K - $140K  + participation in our annual bonus plan.

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#LI-REMOTE

#LI-KW1

Senior Salesforce Solution Architect - 24010546

Location: Mumbai, Maharashtra | India | Remote

Job Schedule:

Department: Information Technology

Location:

#LI-AZ1

#TechJobs 
#ITJobs 
#EngineeringJobs 
#SoftwareJobs 

Commercial Terrain - Sales Account Manager (H/F), CDI, Paris Sud - 24010496

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Au sein de la Société MoneyGram International Sarl France, le Sales and Account Manager sera chargé d’étendre le réseau d’agents dans la région de Paris Sud en identifiant des clients potentiels et en signant des contrats avec de nouveaux agents pour répondre à la stratégie de l’entreprise.

Il sera en outre le premier point de contact des agents pour résoudre des problèmes, gérer le service d'assistance à la clientèle et identifier les améliorations au sein du service qui faciliteront l’accroissement du volume de transactions.

Responsabilités principales :

• Soutenir la direction dans la mise en œuvre de plans d’affaires et de cibles (réseau, volumes et rentabilité).
• Soutenir la vente au détail en étendant le sous-réseau d’agents dans les régions désignées.
• Contacter des agents potentiels par téléphone, par écrit et en personne, en mettant en valeur les produits et services de MoneyGram, ainsi que les aspects avantageux de part et d'autre du fait de devenir agent.
• Maintenir une base de données de tous les agents potentiels, incluant leurs coordonnées et le statut de l’activité commerciale.
• Veiller à ce que tous les rapports d’activité de ventes soient révisés, analysés et suivis au besoin.
• Garantir le respect des normes de toute la documentation relative aux accords et contrats avec des agents et la conservation de copies.
• Établir la liaison avec les ressources opérationnelles et marketing pertinentes afin de veiller à ce que le nouvel agent soit installé et prêt à commencer en temps opportun, avec tous les points de vente et autres documents adéquats pour lui permettre de faire des transactions.
• Surveiller et veiller à ce que les volumes transactionnels atteignent les niveaux escomptés et que les possibilités d’accroître les volumes soient optimisées.
• Développer un partenariat solide avec les principaux agents et veiller à la résolution rapide des requêtes et des problèmes en assurant la liaison avec les parties concernées.
• Travailler avec le soutien de l’équipe marketing pour conduire l’analyse et affiner les stratégies de prix afin d’améliorer la rentabilité des produits ainsi que les volumes transactionnels.
• Soutenir l’équipe marketing, en fonction des exigences, par une communication régulière.
• Cette description n’est pas exhaustive.

Formation initiale :

• Minimum requis : Bac+2 dans le domaine commercial et/ou une expérience commerciale équivalente

Expérience :

• 3 ans d'expérience dans un poste de commercial terrain en vente et en service auprès de la distribution de détail
• Une expertise démontrée dans la préparation, la gestion et l'exécution de stratégies commerciales.

Compétences requises :

• Une expérience réussie en vente auprès de la distribution avec une capacité reconnue à accroitre les volumes et à contribuer à l'expansion des réseaux de vente
• Une expérience réussie dans la création et l'entretien de relations clients et dans l'identification d'opportunités bénéfiques pour les deux parties.
• Une expérience préalable de présentation de produits et services aux clients
• Des compétences relationnelles hors pair qui permettront de construire et entretenir des relations avec les agents tant en personne qu'au téléphone.
• D'excellentes compétences en présentation et en prise de parole en public, notamment auprès d'agents prospects.
• Une organisation et une capacité a prioritiser les urgences certaines, notamment du fait de la dispersion géographique du territoire.
• D’excellentes capacités de résolution des problèmes et d'identisation efficace de solutions
• La capacité à travailler dans un environnement d'ouverture culturelle forte et de s'adapter à chaque culture en en comprenant les différences
• Le Français et l'Anglais doivent être de niveau courant tant à l'écrit qu'à l'oral
• Permis de conduire catégorie B
• La connaissance de la suite Microsoft Office (Excel, Word, PowerPoint) est nécessaire

Senior FX trader - 24010514

Location: Dubai, AE-Dubai | United Arab Emirates |

Job Schedule: Full-time

Department: Finance

This position is based in Dubai. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

• MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
• Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
• This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Senior FX trader is responsible for providing regional coverage over FX markets, collaborating with the Pricing team to deliver consumer level pricing analysis, and the supporting local and global Treasury efforts. This position serves as a consultant to internal business financial customers, providing FX and banking solutions for pricing-value improvement and new product development. Develops and maintains strong relationships with business financial leadership and external banking partners. Understands MoneyGram businesses and strategies, with a focus on business process, Treasury and Pricing optimization. Serves as a catalyst for change management.

What you’ll do:

• Explores and engages with market participants to develop insight into pricing improvement opportunities within the wholesale FX markets within a particular country or region.
• Develops in-depth understanding of country or regionally emerging market currencies.
• Develops and manages banking and broker relationships to facilitate emerging market FX trading.
• Monitors, funds, and supports crypto currency trading and partnership activities for global treasury transactions executed 24 hours, 7 days per week.
• Collaborates with Finance-Pricing teams to provide consumer pricing strategies through FX market insight, wholesale trading, and base rate modifications.
• Execute FX wholesale trades for Corporate Treasury, focused on minimizing cash balances and FX exposure.
• Work with Cash Management team in other parts of the company  to forecast FX cash balances and facilitate trade settlement.

What we’re looking for: 

Education

• BA/BS in Finance, Accounting, or Economics.

Experience

• 3-5+ years’ experience in finance, pricing, treasury, or foreign exchange.
• 3-5+ years’ proven experience effectively working across multiple business lines in a global company.

Skills

• Strong desire to explore pricing disparities within FX markets stemming from a consumer, interbank, and regulatory perspective.
• Proven communication and presentations skills; ability to share and clearly explain business insight, findings, and judgement to senior management.
• Excellent analytical and organizational skills, and attention to detail.
• Ability to navigate dynamic environment with changing priorities.
• Proven experience effectively working with bank processing and currency movements.
• Ability to facilitate meetings in gathering and negotiating requirements to ensure full disclosure on banking and brokerage partners.
• Ability to logically present market information and concepts by tailoring approach both verbally and written.
• Proven ability to mentor staff and collaborate across a global enterprise.

Why you will love working here: 

Your future is in your hands.  
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Expatriate Annual Flight Ticket - Enjoy annual flights for you, your spouse, and your children. Stay connected with loved ones no matter where you are.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. 

Customer Service Representative with Spanish - 24010590

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

This position is based in Warsaw, Poland. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
  • We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B with Spanish (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English and Spanish both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices
• Retirement Pension Plan contribution (PPE Program)
• Employee Referral Program
• Employee Assistance Program
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities)
• A chance to make a difference with various charity initiatives
• A discretional annual performance related bonus 

Financial Business Systems Analyst - 24010550

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Finance

Location:

This position is based in the United States. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  

• We're a global team of over 2,000 from 36 countries around the world  

• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business 

• We’re known for our strong culture globally, demonstrated by:  

• • “Top Workplaces USA” award winner (three consecutive years in a row!) 

• • One of the “Best Places to Work” in the Middle East 

• • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Finance team at MoneyGram, you will be able to support and maintain the Oracle Fusion ERP applications and other financial systems. This person will work closely with accounting, finance, and treasury to understand business processes and challenges, and work to implement improvements as well as perform general maintenance and configuration.

What you’ll do: 

• Assist the business stakeholders with their needs to be able to use and support our financial and accounting applications, including system configurations and user access.  
• Elicit business requirements and create related documentation. Work with IT to translate to technical requirements.  Create thorough and applicable test plans.  Execute various testing cycles (Functional, UAT/BAT…) for changes and upgrades.  Configure systems efficiently and accurately according to business requirements and best practices. Maintain data and setup and ensure accuracy.
• Identify opportunities for increasing business efficiency through improved manual and automated process systems. Create and implement system efficiencies to reduce processing time and cost (manages small projects).
• Troubleshoot systems by identifying causes of incidents and resolving them.  Follow through on issues while liaising with IT to ensure that a complete, thorough, timely resolution is implemented.
• Assist with month end close processes.  Ensure that process and control documentation is maintained for the ERP and interfacing systems. Recommend, communicate, and implement process improvements as needed. Load and maintain daily reconciliation files to ensure that they are loaded and balanced appropriately on a timely basis.
• Performs other duties as needed.

What we’re looking for: 

·         Capability to manage multiple priorities while maintaining high attention to detail, accuracy and poise under pressure.

·         Capacity to effectively prioritize and demonstrated ability to meet deadlines.

·         Creative problem-solving skills and demonstrated ability to think strategically and use data and knowledge of systems to arrive at meaningful and accurate conclusions.

·         Excellent verbal and written communication skills.

·         Proficiency to create accurate, thorough, clear documentation and presentations for business and process decisions. - Requires quantitative and qualitative analysis and reasoning abilities.

·         Ability to work independently as well as collaboratively in a remote environment.

·         Takes pride in being detail-oriented and delivery of accurate, high-quality work.

·         Basic project management skills.

·         Bachelor’s degree in Information Technology, Business, Accounting or similar analytical related fields or equivalent relevant experience.

·         3 -5 years of experience as a systems analyst, business process, financial systems related role.

Additional systems or experience (desired by not required)

   ARCS (Account Reconciliation Cloud Services)
-    Kyriba
-    ReconNet
-    SQL Reporting

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility 

• Generous PTO 

• 13 Paid Holidays  

• Medical / Dental / Vision Insurance 

• Life, Disability and other benefits 

• 401K with competitive Employer Match 

• Community Service Days 

• Generous parental leave 

Salary:  

Anticipated Base Pay: $73K-85K + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

#REMOTE

#HTFUS

#LI-ME1

Compliance Analyst - AML, CFT, Fraud, Transaction Monitoring - 24010584

Location: Brussels, BE-Brussels | Belgium |

Job Schedule: Full-time

Department: Compliance

This position is based in Brussels, Belgium. It’s hybrid model of work, which means you will have to combine working in the office and working from home. 

#LI-AZ1

#AML (Anti-Money Laundering) 

Regional Compliance Officer - Switzerland - 24010588

Location: Zug, Zug | Switzerland |

Job Schedule: Full-time

Department: Compliance

This position is based in Zug, Switzerland. It’s hybrid model of work, which means you will have to combine working in the office and working from home.