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Recruitment Fraud Statement

Beware of Recruiting Fraud

Job Applicants should be aware of job recruitment, interviews, and offer scams being perpetrated on the Internet and social media platforms. Scammers frequently misappropriate and use a company logos and/or photos of its executives to give the appearance of legitimacy. The scams prey upon those seeking employment and uses false and fraudulent offers of interviews or employment.

MoneyGram believes that one of the best ways to put a stop to a scam is awareness. No applicant for employment with MoneyGram is ever required to pay any money as part of the job application or hiring process. MoneyGram’s recruiting staff sends email communications to job applicants only from “@moneygram.com” email accounts. MoneyGram’s job recruitment process involves in-person and/or telephonic/video interviews.

Recognizing Recruiting Fraud

The following are warning signs of recruiting fraud:

  • Requiring a credit card, bank account number(s) or other personal financial information as part of the “job application” process.
  • The open position does not appear on the company’s website listing of job positions.
  • The contact email address contains a domain other than “@moneygram.com,” such as “@live.com,” “@gmail.com,” or another personal email account.
  • The position requires an initial monetary investment, such as a payment by wire transfer.
  • You are offered a payment or “reward” in exchange for allowing the use of your bank account (e.g., for depositing checks or transferring money related to employment).
  • The job posting does not mention required qualifications and job responsibilities, but instead focuses on the amount of money to be earned.

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Field Sales Representative (Spain - Madrid area)- 23010316

Location: ES-Virtual3, ES-Virtual2 | Spain | Remote

Job Schedule: Full-time

Department: Sales

Field Sales Representative (Spain - Madrid area) - 23010316

Location: ES-Virtual3, ES-Virtual2 | Spain | Remote

Job Schedule: Full-time

Department: Sales

 

Job Summary

 

The Field Sales Representative (Spain - Madrid area, bigger cities nearby - Toledo, Ciudad Real, Albacete, Cuenca, and also more distant Balearic Islands) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

 

Primary Responsibilities

 

  • Supports management in the achievement of the business plans and targets (network, volumes and profitability).
  • Supports the Retail Business by expanding the sub agents network in the assigned regions.
  • Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
  • Maintains a database of all prospect Agents, contact details and status of sales activity.
  • Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
  • Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
  • Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
  • Performs other duties as required by the business.

 

Education

  • Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

 

Experience

  • 3+ years' experience in a field sales role, selling, and servicing retail customers.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

 

Essential Skills

  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.
  • First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
  • Strong presentation skills; ability to present to prospective Agents in a professional format.
  • Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
  • Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluent in both written and spoken in local language. Fluency in English is a must.
  • Driving License B for Spain, preferably owning a car.
  • Computer literate - able to use Microsoft suite of packages.

#LI-AZ1

Senior Marketing Media and Campaign Analyst- 23010674

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Senior Marketing Media and Campaign Analyst - 23010674

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Job Summary

 

The Senior Marketing Media and Campaign Analyst will work cross-functionally to collect data and develop analytic insights utilizing a variety of data sources and tools.   The position is responsible for dissecting campaign performance, transforming data into actionable insights, and delivering comprehensive reports both during and after campaigns to assess performance and provide solutions for improved efficiency and scale. The successful candidate will have a broad background in marketing campaign performance analytics, inclusive of Direct Mail, Email and Media. The ideal candidate will be able to analyze and assess performance of campaigns and translate quantitative and qualitative data into recommendations and plans for revising the campaign strategy.

 

 

Primary Responsibilities

  • Assists in the design, development, and execution of direct marketing campaigns with the goal of providing flawless and flexible execution
  • Develop comprehensive campaign reporting including general campaign response and financial metric tracking
  • Perform deep-dive analyses, providing key campaign learnings around customer segmentation, creative and other in-market test results
  • Provide go-forward recommendations that influence future campaign decisions based on empirical findings
  • Develop comprehensive campaign reporting including general campaign response and various key performance indicators
  • Communicate effectively in both written and verbal form; productively interact with all levels of management and various individuals across the company
  • Able to build development of a measurement framework for Media performance analytics, including the development of Media Mix Models
  • Formulates hypotheses, weighs alternatives, and determines appropriate recommendations for Market Campaign/Test Analysis & Measurement 
  • Leads discussions and presentations of results, recommendations, and business insights to leadership team
  • Performs in depth research on root cause of data anomalies that are uncovered through normal course of analysis and proactively engages resources to correct
  • Able to distill a complex collection of reports, graphs, summaries, and presentations that convey analytic results and align with business needs.
  • Writes complex SQL to query marketing data platforms, such as Google Big Query and Google Analytics
  • Support adhoc analytical project requests and marketing business performance reporting

Education

  • Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees.

 

Experience

  • 3-5 years of experience or relevant work experience in analytics, finance, or consulting roles.
  • Experience using tools such as SQL to assess datasets and recommend solutions.

 

Essential Skills

  • Demonstrated background in Media Marketing channel performance analytics and KPIs
  • Comparable analytic experience within a marketing environment, preferably in direct
  • Demonstrated leadership in the area of campaign performance tracking (Direct Mail, Email, Digital and Media channels)
  • Demonstrated ability distilling disparate data sets into a cohesive narrative and communicating effectively to various audiences
  • Adept at delivering infographics or distilling complex data into graphical presentations
  • Collaborate with the immediate and broader functional team to help provide holistic actionable insights
  • Delivering through cross-functional partnerships
  • Expertise with several leading data and analytics tools, such as Looker, Google Analytics, Google Big Query
  • Proficient in SQL to query large data platforms
  • Ability to create and execute actionable test designs
  • Strong Analytic and critical thinking skills
  • Strong verbal and written communication skills

 

 

Anticipated Base Pay: $80K-120K + participation in our annual bonus plan. 

Benefits: 

  • Remote Flexibility
  • Generous PTO
  • 13 Paid Holidays 
  • 22 Weeks of Maternity Leave 
  • 4 Weeks of Family Bonding 
  • Medical / Dental / Vision Insurance
  • 401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#LI-REMOTE

#HTFUS

#LI-ME1

Manager of Campaign Analytics- 24010107

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Manager of Campaign Analytics - 24010107

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Job Summary
The Manager of Campaign Analytics is responsible for analyzing the effectiveness of marketing campaigns based on performance indicators. This person will be responsible for assisting with the building and refining of MoneyGram’s marketing investment strategy, primarily focused on digital spend. The role will focus on the optimization of marketing spend across multiple channels by leveraging statistical techniques and tests to evaluate data, create reports, and provide insights to improve marketing campaigns. Primary emphasis will be collecting and analyzing digital marketing channels (app, web, social, email, etc.) and campaign performance data. The Marketing Analytics Manager will collaborate closely with our corporate marketing and business development teams to ensure analytics is part of the entire process: from set-up, collection, analysis and reporting, to providing data-driven recommendations. The incumbent will develop recurring weekly/monthly reports and post-campaign analysis to communicate results and provide data-based recommendations to the broader marketing team and senior-level stakeholders. The role requires superior analytical, problem solving, and storytelling (via data) skills to succeed. The tasks will include but are not limited to: directing analyses, defining KPIs, guiding methodologies/designing experiments, and directing the creation of marketing science models to help answer key business questions. The incumbent must be hands-on, results driven, collaborative and able to succinctly articulate insights with stakeholders. The candidate will ensure the business understands the effects of marketing spend and channels on customers. Will work in a cross-functional environment that values your insight and promotes continuous learning and innovation. 

Primary Responsibilities
Develop marketing investment analytics to support existing and new products including the development of innovative techniques, statistical analysis, reporting, and decision science required to achieve desired business goals
Partner with Marketing & IT to establish a robust infrastructure and plans that prudently test and learn new customer acquisition and digital marketing strategies including, but not limited to, SEM, SEO, Social, and Programmatic/Display. Similarly, enable efficient diagnosis of root cause for variance from performance expectations
Oversee the entire campaign process; make strategic analytics-related decisions during planning process (data capture and tracking), develop real-time optimization during campaigns, and report post-campaign with a focus on takeaways and recommendations to optimize future campaigns
Responsible for gathering data, creating reports and dashboards, and delivering results to the marketing group and key stakeholders in a meaningful and understandable way
Focus on data visualization, storytelling and providing data-driven insights and recommendations
Lead by example to build a culture of accountability and rigor to substantiate proven business impact; provide guidance to other analysts on the team; bring high energy and enthusiasm to the team.

Education

Minimum Required:

Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees

Experience

  • 8 years of experience or relevant work experience in analytics, finance, or consulting roles
  • Experience using tools such as SQL to assess datasets and recommend solutions

Essential Skills

  • Experience acting as a peer-coach/mentor of digital analytics and marketing analytics teams
  • Campaign design and measurement skillset
  • Experience working with digital marketing metrics and KPIs, and analytics methodologies including A / B testing, pixel tracking, email marketing, multi-touch attribution, and conversion optimization
  • Able to build development of a measurement framework for Media performance analytics, including the development of Media Mix Models
  • Experience utilizing all digital marketing tools available (Firebase, Google Analytics, Data Studio, etc.) to report on organic channel performance and campaign-level performance
  • In-depth knowledge in at least one of these tools: SQL, Python, R
  • Ability to establish strong partnerships within different levels in the organization while adjusting communication as necessary to the specified audience
  • Data analysis, interpretation, and presentation of credible, business-focused recommendations
  • Ability to take initiative, manage deadlines and handle multiple priorities simultaneously with minimal supervision
  • Ability to work with engineering teams and define tracking requirements
  • Strong visualization skills through the use of tools such as Looker, Tableau, etc.
  • Excellent problem-solving skills
  • Experience using BiqQuery, Google Cloud Platform, Looker a plus

Anticipated Base Pay: $140K-180K + participation in our annual bonus plan. 
Benefits: 

  • Remote Flexibility
  • Generous PTO
  • 13 Paid Holidays 
  • 22 Weeks of Maternity Leave
  • 4 Weeks of Family Bonding
  • Medical / Dental / Vision Insurance
  • 401K with Employer Match

Disclaimer: 
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#HTFUS

#LI-ME1

#LI-REMOTE

Sales Representative - Piemonte / Torino- 23010702

Location: Rome, IT-Rome | Italy |

Job Schedule: Full-time

Department: Sales

Sales Representative - Piemonte / Torino - 23010702

Location: Rome, IT-Rome | Italy |

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales Representative will be responsible for expanding the Agent network across the assigned region by research new market opportunities identifying prospects and signing up new Agents in line with the company’s business strategy. Candidate should have excellent communication, interpersonal, and customer service skills. He should also be able to demonstrate ability to meet deadlines while having strong analytical skills.

 

Primary Responsibilities

  • Represent company’s products and services to identify how company’s solutions meet market needs.
  • Provide market analysis in terms of needs and opportunities, strong market monitoring and competition activities.
  • Expand the agents’ network: research and identify new business opportunities - including new markets, growth areas, trends, partnerships or new ways of reaching existing market
  • Prospect potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram service and the mutual business benefit of becoming an agent. Utilize SalesForce , cold calling, and email to generate new sales opportunities.
  • Build partnerships with existing agents to ensure MoneyGram’s business plan and targets are met while expanding company’s market share and profitability.
  • Report to the line manager with accurate weekly, monthly, and quarterly results. Able to follow up a concrete visits schedule agenda provided by the company.
  • Ensures all necessary agent documentation is to the relevant standard as requested from the company or local regulations and manages the submission of any new agent on boarding process, via the relevant documents collection. 
  • Ensures all agent’s information and stored profile data are up to date, with a responsibility to manage all potential data change requests via the relevant internal support processes in a timely manner. 
  • Deliver product and system training to new agents providing education on all supporting functions, making sure agent is educated on company’s credit and collections policies. Ensures agent compliance bi-yearly training cycle is completed. Take actions to create a growth plan per agent which will be closely monitored.
  • Collaborates daily with key support internal departments and takes ownership of key agents’ operational or technical needs and requests, that impact revenue. 
  • Works with the marketing and pricing teams, as required, to support MoneyGram visibility, pricing competitiveness, product profitability and development. Ensures location branding is up to date and take actions on the field towards this goal.  
  • Extensive business travel is required, being able to control work related tasks and participate in key meetings via mobile devices. Ability to follow and manage a concrete agent visit schedule with overnight stays in different cities. 
  • Performs other duties as required by the business.


Education

  • BA/BS degree in related field preferred or equivalent work experience.
     

Experience

  • 3+ years' experience in a field sales role or any related experience on selling and managing sales. Money Transfer sector related previous experience will be considered as a strong asset. 
  • Demonstrated expertise in independently planning, managing and executing sales strategies


Essential Skills

  • Fluent in both written and spoken in local and English language. Spanish, Urdu, Bengali, Hindi will be considered as a strong asset
  • Proven track record in sales & business development, with a demonstrated ability to increase network expansion/volumes. Strong negotiation skills are needed. 
  • Excellent problem-solving skills and analytical thinking: able to identify and analyze problems and find appropriate solutions effectively and proactively.
  • Effective Time management proven skills – ability to control workload in a structured manner
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.

Al/ML Model Performance Mgr- 24010141

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Al/ML Model Performance Mgr - 24010141

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Job Summary

An AI Performance Manager for Google Cloud Platform (GCP) oversees and enhances the performance of AI systems and applications deployed on the GCP infrastructure. This role involves continuously monitoring, analyzing, and optimizing AI models and algorithms to ensure they are highly efficient and accurate while meeting business objectives. The AI Performance Manager works closely with cross-functional teams, offering insights and guidance on the best practices for AI implementation and scalability within the GCP ecosystem. In addition, this position requires keeping up to date with the latest AI trends and GCP advancements to implement innovative solutions and maintain a competitive edge in AI performance management.

Primary Responsibilities

  • Spearhead the tuning and optimization of deep learning models, including large language models, ensuring high accuracy and efficiency. Continuously monitor and enhance the performance of machine learning models. Implement strategies for optimizing computational resources, reducing latency, and increasing overall model effectiveness.
  • Must have the right Solution and architecture experience working with Google AI and Data Products BigQuery, Document AI, CCAI, Dialogflow, Vertex AI, Data-prep, etc. or similar products on any other public cloud platforms.
  • Design AI architectures and solutions leveraging GCP’s AI/ML capabilities. Lead the development and iterative improvement of machine learning models. Employ robust evaluation metrics to assess model performance and identify areas for refinement.
  • Develop and deploy scalable, high-performance AI models and applications. Showcase your Cloud and AI/ML architecture experience when communicating with IT, Product and Data teams.
  • Ensure best practices in AI ethics, data security, and compliance. Conduct code reviews, and performance tuning of AI systems. Participate in continuous learning to improve technical skills. Stay abreast of the latest AI trends and advancements, especially within the GCP ecosystem. Provide technical guidance and mentorship to team members.
  • Performs other duties as assigned.

Education

Minimum Required: 

  • Bachelor's Degree in Computer Science, Data Science, AI, Statistics, Information Technology, Engineering, Business, or related field 

Experience

Minimum Required: 

  • 7+ years of experience in delivering complex AI or Data Analytics projects on Cloud Platforms (Google and/or AWS). Hands-on experience in a statistical programming language (e.g. R or Python) and applied machine learning and AI techniques (i.e. computer vision, deep learning, conversational AI, and natural language processing frameworks).

Skills

Minimum Required: 

  • Experience in systems design with the ability to architect and explain Machine Learning Operations(MLOps) platforms. In-depth knowledge of MLOps principles, practices and methodologies. Proven experience in overseeing and optimizing MLOps platforms, including architecture design and infrastructure management.
  • Experience in AI/ML pipelines and CI/CD development is a must. Solid understanding of CI/CD and DevSecOps best practices.
  • Expert level experience with containers (Docker) and container orchestration (Kubernetes)

Anticipated Base Pay: $130K-150K + participation in our annual bonus plan. 

Benefits: 

  • Remote Flexibility
  • Generous PTO
  • 13 Paid Holidays 
  • 22 Weeks of Maternity Leave 
  • 4 Weeks of Family Bonding 
  • Medical / Dental / Vision Insurance
  • 401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#LI-REMOTE

#LI-ME1

#HTFUS

FP&A Analyst- 24010149

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Finance

FP&A Analyst - 24010149

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Finance

The Financial Analyst participates in long-term and short-term financial planning, forecasting, management reporting and analysis and the creation of tools to help drive decision making. This position plays a key role in providing analytical and business decision support to drive financial forecasts, operating budgets and strategic goals. This role will work with other finance, business unit and functional leaders to compile and review annual budgets, generate forecasts, analyze trends in business performance, capital activity, and operating expenses and provide internal management reporting.

Primary Responsibilities

  • Builds and manages a database.
  • Develops reporting and analytical tools to support sales, marketing and operations teams.
  • Works with the regional Financial Planning & Analysis team to coordinate the collection of information required to develop, analyze, and/or modify consolidated financial plans, including quarterly rolling forecasts and annual operating plan.
  • Develops tools for early identification of financial problems and makes recommendations for resolution of problems.
  • Designs, improves and maintains financial systems and models.
  • Prepares analysis and provides support for the quarterly earnings releases and calls.
  • Prepares insightful presentations to inform management and steer the debate at monthly reviews.
  • Performs other duties as assigned. 

Education

Minimum Required: 

  • Minimum Bachelor’s degree in business, economics, mathematics or related major

Experience

Minimum Required: 

  • 5-7 years of relevant experience.
  • Professional level proficiency in Microsoft Access, Excel and SQL.
  • Experience in a global organization and/or the financial services industry preferred.
  • Demonstrated experience in the application of analytical methods of addressing business issues, with an emphasis on overall corporate decision analysis.

Skills

Minimum Required: 

  • Comfortable working with and analyzing financial information and relevant financial metrics.
  • Exceptional standards and an ongoing desire to drive improvements in processes, systems, outputs, and quality.
  • Flexibility, independence, and initiative to perform successfully in a growing and constantly changing environment.
  • Solid communication skills to deal effectively with various levels of management, staff, and/or outside contacts.
  • Presentation and writing skills and the ability to convey a message that is understandable and relevant, linking business issues, financial results and strategy.
  • Think strategically, identify critical success factors, and execute on performance improvement opportunities.
  • Demonstrated time-management and multi-tasking skills coupled with a keen ability to prioritize assignments.

ORMB Senior developer/ Technical Architect - 23010699

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

ORMB Senior developer/ Technical Architect - 23010699

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology


Job Summary

 

The Software Engineer IV serves as a technical consultant and lead to provide and support software applications that meet or exceed business needs. The Software Engineer IV is expected to possess strong technical expertise as well as strong leadership and mentoring skills. The incumbent typically works on complex computer programs and defined segments of highly complex programs. The Software Engineer IV is familiar with a variety of the field's concepts, practices and procedures; and performs most complex applications development related tasks without guidance. The incumbent is a key contact for Project Managers, advising on project sizing and estimation. The incumbent will also direct the work of others and is expected to proactively contribute and offer recommendations. May play the role of Subject Matter Expert in relation to one or several applications.

 


Primary Responsibilities 

  • Engages with system users and business analysts to identify system enhancements and/or new applications to meet business needs.
  • Actively contributes to the development of solutions and ideas that add value.
  • Develops elegant and simple solutions.
  • Creates quality design documents to illustrate how the system works.
  • Writes clear and detailed technical specifications for development of the application.
  • Adheres to big picture view of how various connected system designs should be consolidated or affected.
  • Produces products on schedule and elegant and efficient designs, high performance, and scalable code that will allow for easy extension to future needs.
  • Produces code of high quality and reliability - strong quality code metrics.
  • Effectively performs code walk-throughs.
  • In conjunction with Quality Services. Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
  • Unit tests to ensure accuracy.
  • Tracks record of identifying largest risk areas and driving resolution of these issues.
  • Leads the design, development and implementation of complex systems.
  • Provides accurate and timely input to Project Manager regarding status of technical tasks for self and team.
  • Effectively and actively plays the role of technical advisor for projects, providing advice on tools, process and design to others.
  • Shows initiative to initiate and actively facilitate meetings and issue resolution, involving the right individuals.
  • Ensures project goals make sense and overall development objectives are being met.
  • Serves as a contact person in support of more serious production problems/issues.
  • Designs and develops high quality, scalable and efficient solutions and products on schedule.
  • Performs other duties as assigned.

 



Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

 


Education 

  • Minimum Required: Bachelor of Science in computer science or a related technical field or equivalent combination of post-secondary education and work experience

 

Experience 

  • 7-10 years of increasingly responsible systems development experience on multiple platforms.
  • 5-7 years' experience in the development environment commensurate with the assigned area of responsibility.

 

Essential Skills 

  • Demonstrated ability to gather requirements, design and develop systems.
  • Demonstrated ability to effectively lead requirements gathering, design and development of complex systems.
  • Ability to track record of designing and developing high quality, scalable and efficient solutions and products on schedule.
  • Effective team leader on diverse and different teams.
  • Strong leadership and mentoring skills.
  • Knowledge of proper architectural disciplines.
  • Ability to accurately identify root cause of technical problems.
  • Strong project management skills.
  • Excellent communication skills; verbal and written.
  • Ability to adapt to change.
  • Strong negotiation and/or influential skills.

Google Tag Manager- 24010172

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Google Tag Manager - 24010172

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics


Job Summary


The Data & Insights Manager will demonstrate a mastery of the tools and understand the business needs for their focus domain area. This role will provide strategic and technical direction for area of expertise and whose tasks will include but not limited to: analyzing trends, defining KPIs and methodology, designing experiments, working to help answer key business questions to help make decisions. The incumbent must be hands-on, results driven, and be able to articulate insights with the stakeholders that they partner with. They will ensure the business understands the effects of a new product/process.  The role includes cooperation and coordination with various functions and leaders within the company and requires excellent communication skills. The incumbent may be required to guide other junior analysts.

 


Primary Responsibilities

  • Evolve and accelerate measurement practices, including novel test designs that ensure incremental learnings and modern sampling procedures to streamline results generation.
  • Use data to analyze and evaluate, transform data and insights into business recommendations, communicate learnings and recommendations to various audiences of all levels.
  • Lead by example to build a culture of accountability and rigor to substantiate proven business impact; provide guidance to other analysts on the team.
  • Support the build-out of performance reporting dashboards that scales with our global business. 
  • Work through tracking and data integrity issues with cross functional stakeholders in Engineering and Product teams.
  • Bring clarity to KPIs, performance drivers, and competitive trends.


Education

  • Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees.


Experience

  • 6+ years of experience or relevant work experience in analytics, finance, or consulting roles.
  • Experience using tools such as SQL to assess datasets and recommend solutions.


Essential Skills

  • Strong technical and quantitative background with outstanding analytical skills and the ability to synthesize situations for corresponding solutions, options and action plans to impact efficiency, and improvements to the business.
  • In-depth knowledge in using tools needed for their focus domain area (examples: SQL, Python, R, etc).
  • Ability to establish strong partnerships within different levels in the organization while adjusting communication as necessary to the specified audience.
  • Data analysis, interpretation and the presentation of credible, business-focused recommendations.
  • Ability to take initiative and manage deadlines and handle multiple priorities simultaneously with minimal supervision.
  • Ability to work with engineering teams and define tracking requirements.
  • Exposure to applied statistics.
  • Strong visualization skills.
  • Advanced Excel knowledge.
  • Excellent problem-solving skills.
  • Experience using BiqQuery, Google Cloud Platform a plus.

Kassierer / Kassiererin - Filiale Düsseldorf - 20 Stunde / Woche M/W/D- 24010194

Location: Duesseldorf, DE-Duesseldorf | Germany |

Job Schedule: Part-time

Department: Sales

Kassierer / Kassiererin - Filiale Düsseldorf - 20 Stunde / Woche M/W/D - 24010194

Location: Duesseldorf, DE-Duesseldorf | Germany |

Job Schedule: Part-time

Department: Sales

MoneyGram International bietet Menschen, die von ihren Freunden und Familien getrennt leben oder über eingeschränkte Bankbeziehungen verfügen, eine weitere  Möglichkeit zur Deckung ihrer finanziellen Bedürfnisse.  Als führender globaler Anbieter von Geldüberweisungsdiensten ermöglicht es MoneyGram International seinen Kunden, Geld schnell und sicher rund um die Welt zu überweisen.  Das weltweite Netz des Unternehmens besteht aus über 350.000 Standorten in mehr als 200 Ländern.  Zu dem bequemen erreichbaren und zuverlässigen Netzwerk von MoneyGram gehören Einzelhandelsunternehmen, internationale Poststellen und Finanzinstitute.  Zur Ünterstützung unseres Geschäftes in Bochum suchen wir eine/einen Sales Associate/ Kundenbetreuer (m/w/d).  In dieser Rolle werden Sie für die Kundenbetreuung und Entwicklung der Geschäfte vor Ort  verantwortlich sein.

Ihre Aufgaben:

  • Sie sind zuständig für einen kompetenten und ansprechenden Kundenservice

  • Sie sind verantwortlich für die reibungslose Abwicklung der Geldüberweisung und des Verkaufs von MoneyGram Produkten

  • Sie beachten dabei die Regelungen und Vorgehensweisen von MoneyGram im Bezug auf die Sicherheit und die Bekämpfung der Geldwäsche

  • Sie sind für den ordnungsgemäßen Zustand der Geschäftsstelle verantwortlich

  • Sie setzen die Marketingkampagnen vor Ort  zur Unterstützung des Geschäfts um

  • Die durchschnittliche Wochenarbeitszeit beträgt 20 Stunden.


Ihr Profil:

  • Idealerweise bereits einschlägige Erfahrung in einem ähnlichen Berufsumfeld
  • Sehr gute Deutschkenntnisse in Wort und Schrift.  Englische Sprachkenntnisse von Vorteil.
  • Gute Erfahrung im Umgang mit Bargeld und IT Systemen
  • Flexibilität, auch bezüglich der Arbeitszeiten (Schicht- und Wochenendarbeit 08:00 – 20:30)
  • Kundenorientierung und Leidenschaft für Vertrieb  und den Umgang mit Kunden
  • Kommunikationsstärke und Freundlichkeit
  • Ehrlichkeit, Genauigkeit, Motivation

Wir bieten Ihnen:

  • Die Erfahrung eines der weltweit führenden Unternehmen im Bereich des Bargeldtransfers
  • Eine abwechslungsreiche, verantwortungsvolle Tätigkeit in einem globalen Unternehmen und einem Wachstumsmarkt
  • Ein angenehmes Arbeitsklima in einem engagierten und motivierten Team
  • Ein attraktives, erfolgsorientiertes Vergütungspaket
  • Eine strukturierte und umfassende Einarbeitung

Sr. Product Manager-Fraud & AML- 24010195

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Product

Sr. Product Manager-Fraud & AML - 24010195

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Product

Sr. Product Manager Fraud & AML, Remote, USA

 

MoneyGram International, Inc. is revolutionizing the world of digital peer-to-peer payments! With a purpose-driven strategy and a strong culture of fintech innovation, MoneyGram has connected over 150 million people in the last five years. The Company's modern, mobile, and API-driven platform and collaborations with top brands make it easy for consumers to access its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement.

Join the movement of money with MoneyGram!

As a Product Manager within the Compliance & Risk Platform Product team, this role will have ownership and responsibility for a set of AML, financial crime and fraud prevention capabilities that help MoneyGram serve millions of customers safely by detecting and preventing illicit activity at scale. Employees in this position work closely with various partners in the business – compliance & operations, risk, IT, data, GTM, product managers, and/or user experience teams – to execute against the roadmap, manage agile development teams and be the bridge between the technical and business worlds, and/or help implement innovative solutions. 

 Role Responsibilities

·                     Deliver against and support the vision, strategy, and roadmap for assigned products(s) as part of the compliance & risk platforms. 

·                     Enhance existing compliance & risk capabilities to improve key metrics, while adapting and building new platform capabilities to support new products and use cases.  

·                     Work alongside the business, architects, business analysts, developers, product managers, visual designers, and/or user experience teams to document new high-level requirements, acceptance criteria, determine ROI, prioritize, and design services and products to support safe and frictionless customer experience and a robust compliance & risk control environment. 

·                     Communicate the platform vision and outcomes or captured user research across the organization to ensure awareness and to leverage support required. 

·                     Proactively engage with all areas of the organization to identify interdependencies or define user methodologies and processes as it applies to various products and apply problem solving skills to resolve conflicting priorities and complex challenges. 

·                     Collaborate with all areas of the organization to discover opportunities to enhance effectiveness & drive efficiency of compliance & risk systems and workflows, prioritizing new features, enhancements, or bug fixes accordingly because of feedback received both internally and externally. 

·                     Develop and leverage expertise on areas of platform ownership, developing a deep understanding of internal customer's needs, pain points, and context behind requirements and requests.  

·                     Connect the dots between immediate needs across multiple experience teams to develop flexible, robust platform solutions to support current & future regulatory needs. 

·                     Perform other duties as assigned. 

Role Requirements

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

 Education

·                     Degree level or equivalent in a relevant discipline. 

·                     MBA or master’s degree a plus. 

·                     ACAMS certification a plus but not essential 

Experience

·                     8+ years of Product Ownership/Management experience in the Payments, Fintech, Financial Services or Telecoms-Media-Technology industries; or 3+ years of Product Ownership/Management in risk and compliance industry with 5+ years of additional relevant professional experience (e.g. AML compliance or fraud operations, AML/fraud consulting) 

·                     Experience with risk & compliance technology, global payments, or crypto a plus 

·                     Experience working in Scrum/ Agile environment, writing EPIC/User Stories, backlog management, agile ceremonies, managing issues/risks and other related disciplines to enable effective delivery. 

·                     Working with stakeholders to scope new product features. 

·                     Strong abilities to document clear product requirements (user stories) and their value or in-depth understanding of both qualitative and quantitative research methods - and up-to-date knowledge of best practices in both. Able to manage third-party integrations, including gathering and agreeing on requirements. 

·                     Experience researching and gathering feedback from target markets, customers, and users (e.g. through competitive analysis, usability studies interviews, tests, etc.), determining viability of the product and driving efforts to measure, learn, refine and/or pivot product development direction accordingly. 

·                     A strong foundation of user-centered design principles, and a solid grasp of contemporary trends in both web and application design. 

·                     Managing project financials from inception through to post completion financial reviews. 

·                     Experience in working across geographies and time zones with occasional early morning or late-evening calls. 

Essential Skills

·                     Proven track record in successfully managing initiatives and delivering high quality products to internal and external customers. 

·                     Excellent communicator (i.e. manage stakeholders at all levels verbally and through documentation professionally and diplomatically). 

·                     Able to influence stakeholders at a senior level. 

·                     Attention to detail, focused and solution driven with the willingness and ability to implement innovative ideas and improve working methodologies. 

·                     Ability to empathize with the end user. 

·                     Understanding of both digital customer experience flows and technical flows between APIs etc. 

·                     Knowledge of quantitative data creation and analysis. 

·                     Curiosity and strong drive to actively develop deep knowledge of MoneyGram systems, processes, technology, consumers, and the wider regulatory landscape.  

·                     Demonstrated problem solver and ability to think creatively. 

·                     Highly energetic, self-starter with initiative, drive, and tenacity; the successful candidate may be working remotely from their line manager and her/his peers. 

·                     Able to plan effectively and hit targets. 

·                     Ability to forecast spend, monitor, and stick to budgets. 

·                     Excellent command of the English language. 

 

A global fintech enabling consumers and businesses to move and manage money in nearly every country around the world. Join the movement!

Through its expansive set of fintech offerings, MoneyGram provides millions of consumers annually the ability to seamlessly send money home to family and friends and buy, sell, and hold cryptocurrencies on its industry-leading app.

The Company's innovative cross-border platform enables its customers to send funds directly into bank accounts and mobile wallets or cash-in and cash-out more than 135 currencies and numerous cryptocurrencies through one of the largest cash distribution networks in the world.

Modern, mobile, and API-driven, MoneyGram's white-labeled remittance service also provides some of the world's top brands and organizations the ability to disburse funds directly to their consumer clients.

Salary

 Anticipated Base Performance Pay: $113k-$153k + Participation in our annual bonus plan.

 

Benefits: 

  • Remote Flexibility
  • Generous PTO
  • 13 Paid Holidays 
  • 22 Weeks of Maternity Leave 
  • 4 Weeks of Family Bonding 
  • Medical / Dental / Vision Insurance
  • 401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Head of new business Europe - 24010209

Location: Brussels, BE-Brussels | Belgium |

Job Schedule: Full-time

Department: Sales

Head of new business Europe - 24010209

Location: Brussels, BE-Brussels | Belgium |

Job Schedule: Full-time

Department: Sales

MoneyGram International, Inc. is revolutionizing the world of digital peer-to-peer payments! With a purpose-driven strategy and a strong culture of fintech innovation, MoneyGram has connected over 150 million people in the last five years. The Company's modern, mobile, and API-driven platform and collaborations with top brands make it easy for consumers to access its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement.

Join the movement of money with MoneyGram!

The Head of new business Europe is within the regional European team Key partnerships MoneyGram and reports to the Head of Europe and Africa. The incumbent will have ownership for winning the pipeline of new business opportunities, generating leads and creating future business across Europe: Focus on continental Europe. This is a highly visible and vital commercial role across the region. The head of new business Europe is expected to create customized solutions to new prospects adding the MoneyGram services to the value chain of the potential partner.

Primary responsibilities:

  • Prospect qualification, development, and execution of new sales opportunities and ongoing revenue streams
  • Pipeline management, sales process management including effective forecasting and opportunity closure.
  • Arranging and conducting presentations that are tailored to the prospect and focusing on their business drivers and use cases.
  • Any payment background is preferrable: an understanding of industry trends, competitor activities, and market developments to identify potential risks and opportunities for MoneyGram business.
  • Network within the Money transfer and payments industry within European market
  • Strong collaboration with the regional heads
  • Monitor and ensure that transaction volumes meet anticipated levels and opportunities to increase market share
  • Responsible for meeting individual sales quotas based on corporate and regional revenue targets.

Education : 

  • Minimum Bachelor’s Degree or equivalent experience.

Experience 

  • 5 to 10 years experience ideally in services or payment industry.
  • Must be comfortable with financial analysis, business case preparation and feasibility assessment
  • English is a must
  • German, French, Spanish is a plus 

Preferred skills : 

  • Negotiator: Can negotiate in tough situations
  • Perseverance: Pursues everything with energy, drive, and a need to finish!
  • Planner: Accurately scopes out tasks and projects; sets objectives and goals and measures performance
  • Excellent Presentation Skills: Is effective in a variety of presentation settings and commands attention
  • Understands the partner in terms of value creation linked to MoneyGram services .

IT Engineer II( Oracle DBA )- 24010192

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology

IT Engineer II( Oracle DBA ) - 24010192

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology


Job Summary

The IT Engineer II will support MoneyGram's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will participate in projects, and create/maintain documentation for use by engineers and operations teams. The incumbent will also work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.



Primary Responsibilities

  • Designs and builds technology environments to proper standards with associated documentation and processes and aligned to business requirements. This includes leading and managing projects in adherence with the PMO framework, participating in vendor management, creating/maintaining documentation, and helping to create standards and documentation.
  • Develops and reports metrics and KPIs as appropriate.
  • Gathers requirements from end-users and other key stakeholders to ensure that existing and new technology solutions are in alignment with business needs and Enterprise Architecture defined technology capabilities.
  • Utilizes best practice for how products should be prepared before they are released to production.
  • Ensures that proper support documentation is created and provided to the Operations teams prior to turning over support.
  • Maintenance and patching of vendor supplied systems.
  • Assists IT Operations to analyze data related to supported systems (including critical events) and make recommendations.
  • Provides on-call support as an escalation point from level 2 Operations teams or in SEV1 situations.
  • Partners with Application Development teams on common projects and goals. This may include, but not limited to: deployment and management of appropriate components through the SDM lifecycle, optimization for specific platforms and physical configurations, performance tuning, and oversight of deployment into each environment.
  • Performs other duties as assigned.



Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

 


Education 

  • Minimum Required: Bachelors' degree

 

Experience 

  • 3-5 years' IT Operations and/or Engineering experience with increasing levels of responsibility.
  • 3-5 years' proven customer service experience, and must communicate clearly, courteously and professionally in person and over the phone.

 

Essential Skills 

  • Excellent problem solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
  • In-depth understanding of the criticality of existing environments when leading/managing projects, software and/or hardware as it relates to the business needs, customers, partners and staff.
  • Knowledge of the inputs and outputs associated with the data, software and/or hardware technology.
  • In depth knowledge of the technology this position represents, including all aspects/activities required to maintain system stability and optimal performance.
  • Excellent written and oral communication skills.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to prioritize and handle multiple tasks.
  • Availability to participate in on-call support as an escalation point from IT Operations or in high-severity incident situations.

Senior Java Solution Architect- 24010190

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Senior Java Solution Architect - 24010190

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

 

Job Summary

 

As a Senior Java Solution Architect, you'll take the helm as a technical consultant, leading the charge to deliver top-notch software applications that not only meet but exceed our business requirements. Your role demands not just robust technical prowess but also exceptional leadership and mentoring abilities. You'll be diving into intricate computer programs, tackling defined segments of highly complex projects, all while being the go-to expert in your field. With a deep understanding of industry concepts and practices, you'll handle the most challenging aspects of application development with confidence, often taking the lead without the need for guidance. Your expertise will be invaluable to Project Managers, providing crucial insights into project sizing and estimation. Furthermore, you'll oversee the efforts of your team, proactively contributing ideas and recommendations to drive success. You may even find yourself taking on the role of Subject Matter Expert for one or several applications, solidifying your position as a key player in our organization.

 

 

Primary Responsibilities 

    • Engages with system users and business analysts to identify system enhancements and/or new applications to meet business needs.
    • Actively contributes to the development of solutions and ideas that add value.
    • Develops elegant and simple solutions.
    • Creates quality design documents to illustrate how the system works.
    • Writes clear and detailed technical specifications for development of the application.
    • Adheres to big picture view of how various connected system designs should be consolidated or affected.
    • Produces products on schedule and elegant and efficient designs, high performance, and scalable code that will allow for easy extension to future needs.
    • Produces code of high quality and reliability - strong quality code metrics.
    • Effectively performs code walk-throughs.
    • In conjunction with Quality Services. Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
    • Unit tests to ensure accuracy.
    • Tracks record of identifying largest risk areas and driving resolution of these issues.
    • Leads the design, development and implementation of complex systems.
    • Provides accurate and timely input to Project Manager regarding status of technical tasks for self and team.
    • Effectively and actively plays the role of technical advisor for projects, providing advice on tools, process and design to others.
    • Shows initiative to initiate and actively facilitate meetings and issue resolution, involving the right individuals.
    • Ensures project goals make sense and overall development objectives are being met.
    • Serves as a contact person in support of more serious production problems/issues.
    • Designs and develops high quality, scalable and efficient solutions and products on schedule.
    • Create architecture notebook reflecting the logical, physical and integration architecture.
    • Able to complete POC on new technologies.
    • Architect and design systems that is scalable with high performance.
    • Work with middleware and cloud team on non-functional requirements.
    • Work with other architects for E2E solution.
    • Develop reusable components/services.
    • Support critical systems.
    • Review code and provide feedback.
    • Performs other duties as assigned.

 

 

 

Experience and Qualifications:  
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

  •  Minimum Required: Bachelor of Science in computer science or a related technical field or equivalent combination of post-secondary education and work experience
  • 10 years of increasingly responsible in Java development experience.
  • 5-7 years' experience in the designing and architecting spring based application on cloud environment.
  • Experience with Kafka, Couchbase, Splunk, Rafay, Logic monitor and Instana.
  • Demonstrated ability to effectively lead requirements gathering, design and development of complex systems.
  • Ability to track record of designing and developing high quality, scalable and efficient solutions and products on schedule.
  • Effective team leader on diverse and different teams.
  • Knowledge of proper architectural disciplines.
  • Ability to accurately identify root cause of technical problems.
  • Strong project management skills.
  • Excellent communication skills; verbal and written.
  • Ability to adapt to change.
  • Strong negotiation and/or influential skills.

Finance Manager- 24010217

Location: England, United Kingdom | Location |

Job Schedule: Full-time

Department: Finance

Finance Manager - 24010217

Location: England, United Kingdom | Location |

Job Schedule: Full-time

Department: Finance

Job Summary

The Finance Manager is responsible for providing financial information that guides business decisions in order to deliver on strategic pillars and achieve corporate revenue targets for the international markets for MoneyGram’s Digital business. This role will work with the Head of MGO International and functional leaders to provide analytical and financial insights in addition to being responsible for annual budgets, forecasts, trend analysis, and internal management reporting across all country sites.

Primary Responsibilities

  • Responsible for generating, analyzing, and reporting on recurring financial performance versus plan, forecast, and ongoing risks & opportunities. Ensure accurate and timely distribution of financial performance results and obtaining business drivers behind performance. Develops annual plan in partnership with the Head of International MGO and the finance organization and monitors and updates regularly throughout the year. Prepares all recurring financial and operational reporting to senior management.
  • Conducts daily, monthly, and quarterly reporting and analysis. This includes input into monthly revenue and meetings. Performs business case analysis and due diligence on new initiatives and business opportunities for the assigned channels and products. Prepares comprehensive financial and general business presentations that reflect strong strategic thinking and analysis.  
  • Analyzes customer centric metrics reporting in all markets / channels that drive improved decision making to deliver on strategic pillars. Partner with pricing, marketing, product and revenue leaders in respective regions to help guide tactical and strategic decisions.
  • Develops tools for early identification of financial problems and makes recommendations for resolution of problems.  Designs, improves, and maintains financial systems and models. 
  • Performs other ad-hoc analysis and reporting as requested.

 


Education

 Minimum Required: 

  • Bachelors’ Degree 
  • MBA preferred but not essential.

Experience

 Minimum Required: 

  • 5+ years in Corporate finance environment, preferably in supporting Business leads with demonstrated strong analytical and problem solving skills
  • Prior experience in Fintech/Digital and financial services preferred.

Skills

Minimum Required: 

  • Strong oral and written presentation skills; ability to interpret complex financial information in easy-to-understand business terms.
  • Ability to communicate with/manage a range of stakeholders
  • Demonstrated ability to create and maintain complex financial models in Excel.
  • Familiarity with working in complex matrix global organization.
  • Understands and has demonstrated experience in building processes to ensure timely delivery of information
  • Excellent PC skills and proficiency in Microsoft Office programs
  • Exposure to general ledger systems and Arbor Essbase

Sales & Account Manager - Sweden- 24010215

Location: Stockholm, SE-Stockholm | Sweden |

Job Schedule: Full-time

Department: Sales

Sales & Account Manager - Sweden - 24010215

Location: Stockholm, SE-Stockholm | Sweden |

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (covered area - Sweden) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

WHILE APPLYING, PLEASE PROVIDE CV IN ENGLISH

Primary Responsibilities

  • Supports management in the achievement of the business plans and targets (network, volumes and profitability).
  • Supports the Retail Business by expanding the sub agents network in the assigned regions.
  • Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
  • Maintains a database of all prospect Agents, contact details and status of sales activity.
  • Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
  • Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
  • Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
  • Performs other duties as required by the business.

Education

  • Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

  • 3+ years' experience in a field sales role, selling, and servicing retail customers.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.
  • First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
  • Strong presentation skills; ability to present to prospective Agents in a professional format.
  • Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
  • Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluency in Swedish and English.
  • Computer literate - able to use Microsoft suite of packages.
  • Driving License B for Sweden, preferably owning a car.

#LI-AZ1

Field Sales Representative (Spain - Murcia)- 24010254

Location: Location, | | Remote

Job Schedule: Full-time

Department: Sales

Field Sales Representative (Spain - Murcia) - 24010254

Location: Location, | | Remote

Job Schedule: Full-time

Department: Sales

Job Summary

The Field Sales Representative (Spain - Murcia) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

  • Supports management in the achievement of the business plans and targets (network, volumes and profitability).
  • Supports the Retail Business by expanding the sub agents network in the assigned regions.
  • Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
  • Maintains a database of all prospect Agents, contact details and status of sales activity.
  • Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
  • Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
  • Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
  • Performs other duties as required by the business.

Education

  • Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

  • 3+ years' experience in a field sales role, selling, and servicing retail customers.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.
  • First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
  • Strong presentation skills; ability to present to prospective Agents in a professional format.
  • Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
  • Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluent in both written and spoken English and Spanish.
  • Driving License B for Spain, preferably owning a car.
  • Computer literate - able to use Microsoft suite of packages.

Field Sales Representative (Spain - Balearic Islands)- 24010255

Location: Location, | | Remote

Job Schedule: Full-time

Department: Sales

Field Sales Representative (Spain - Balearic Islands) - 24010255

Location: Location, | | Remote

Job Schedule: Full-time

Department: Sales

Job Summary

The Field Sales Representative (Spain - Balearic Islands) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

  • Supports management in the achievement of the business plans and targets (network, volumes and profitability).
  • Supports the Retail Business by expanding the sub agents network in the assigned regions.
  • Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
  • Maintains a database of all prospect Agents, contact details and status of sales activity.
  • Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
  • Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
  • Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
  • Performs other duties as required by the business.

Education

  • Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

  • 3+ years' experience in a field sales role, selling, and servicing retail customers.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.
  • First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
  • Strong presentation skills; ability to present to prospective Agents in a professional format.
  • Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
  • Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluent in both written and spoken English and Spanish.
  • Driving License B for Spain, preferably owning a car.
  • Computer literate - able to use Microsoft suite of packages.

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin- 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin - 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

MoneyGram International bietet Menschen, die von ihren Freunden und Familien getrennt leben oder über eingeschränkte Bankbeziehungen verfügen, bessere Möglichkeiten zur Deckung ihrer finanziellen Bedürfnisse. Als führender globaler Anbieter von Geldüberweisungsdiensten ermöglicht es MoneyGram International seinen Kunden, Geld schnell und sicher rund um die Welt zu überweisen. Das weltweite Netz des Unternehmens besteht aus über 440.000 Vertretungen in über 200 Ländern und Territorien. Dem bequemen und zuverlässigen Netz von MoneyGram gehören Einzelhandelsunternehmen, internationale Poststellen und Finanzinstitute an. Diese Rolle ist befristet auf ein Jahr.

Für unsere Vertriebsgebiete in Berlin suchen wir zum frühestmöglichen Zeitpunkt eine/n Außendienstmitarbeiter/Sales and Account Manager (m/w) für den ethnischen Markt zur Verstärkung für unser bestehendes, dynamisches Vertriebsteam.

  • Gewinnen Sie neue Vertriebspartner im ethnischen Umfeld unserer Kunden, bringen Sie MoneyGram näher zu unseren Kunden
  • Mit ihrem internationalen Hintergrund und Ihrer Kommunikationsstärke sind Sie der ideale Ansprechpartner für unsere Vertriebspartner und Kunden
  • Hohe Mobilität garantiert Ihnen viel Abwechslung in Ihrer Tätigkeit, Ausgangspunkt ist Ihr Home Office

Ihr Aufgaben:

  • Identifizieren von potentiellen Vertriebspartnern im ethnischen Markt (Internetcafés, Call Shops, internationaler Einzelhandel etc.)
  • Erweiterung des bestehenden Netzwerkes durch Neukundengewinnung - vom Kontaktaufbau über die Akquisition bis zum Vertragsabschluss und der anschliessenden Betreuung
  • Pflege des bestehenden Netzwerkes in Ihrem Gebiet durch regelmässige Besuche
  • Aktive Umsetzung der Vertriebsziele und Unterstützung des Vertriebsleiters
  • Zusammenarbeit mit der Marketingabteilung bei der Ausstattung der neuen Partnern mit POS-Material et

Sie bringen mit:

  • Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
  • eine erfolgreiche abgeschlossene kaufmännische Ausbildung
  • erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
  • eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
  • Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
  • Gute MS Office Kenntnisse
  • Führerschein Klasse B bzw. 3
  • Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Augsburg- 24010240

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Augsburg - 24010240

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

MoneyGram International bietet Menschen, die von ihren Freunden und Familien getrennt leben oder über eingeschränkte Bankbeziehungen verfügen, bessere Möglichkeiten zur Deckung ihrer finanziellen Bedürfnisse. Als führender globaler Anbieter von Geldüberweisungsdiensten ermöglicht es MoneyGram International seinen Kunden, Geld schnell und sicher rund um die Welt zu überweisen. Das weltweite Netz des Unternehmens besteht aus über 440.000 Vertretungen in über 200 Ländern und Territorien. Dem bequemen und zuverlässigen Netz von MoneyGram gehören Einzelhandelsunternehmen, internationale Poststellen und Finanzinstitute an. Diese Rolle ist befristet auf ein Jahr.

Für unsere Vertriebsgebiete in Augsburg suchen wir zum frühestmöglichen Zeitpunkt eine/n Außendienstmitarbeiter/Sales and Account Manager (m/w) für den ethnischen Markt zur Verstärkung für unser bestehendes, dynamisches Vertriebsteam.

  • Gewinnen Sie neue Vertriebspartner im ethnischen Umfeld unserer Kunden, bringen Sie MoneyGram näher zu unseren Kunden
  • Mit ihrem internationalen Hintergrund und Ihrer Kommunikationsstärke sind Sie der ideale Ansprechpartner für unsere Vertriebspartner und Kunden
  • Hohe Mobilität garantiert Ihnen viel Abwechslung in Ihrer Tätigkeit, Ausgangspunkt ist Ihr Home Office

Ihr Aufgaben:

  • Identifizieren von potentiellen Vertriebspartnern im ethnischen Markt (Internetcafés, Call Shops, internationaler Einzelhandel etc.)
  • Erweiterung des bestehenden Netzwerkes durch Neukundengewinnung - vom Kontaktaufbau über die Akquisition bis zum Vertragsabschluss und der anschliessenden Betreuung
  • Pflege des bestehenden Netzwerkes in Ihrem Gebiet durch regelmässige Besuche
  • Aktive Umsetzung der Vertriebsziele und Unterstützung des Vertriebsleiters
  • Zusammenarbeit mit der Marketingabteilung bei der Ausstattung der neuen Partnern mit POS-Material

Sie bringen mit:

  • Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
  • eine erfolgreiche abgeschlossene kaufmännische Ausbildung
  • erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
  • eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
  • Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
  • Gute MS Office Kenntnisse
  • Führerschein Klasse B bzw. 3
  • Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Sales & Account Manager - Ireland- 24010252

Location: Dublin, Ireland | Location |

Job Schedule: Full-time

Department: Sales

Sales & Account Manager - Ireland - 24010252

Location: Dublin, Ireland | Location |

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (covered area - Ireland) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

  • Supports management in the achievement of the business plans and targets (network, volumes and profitability).
  • Supports the Retail Business by expanding the sub agents network in the assigned regions.
  • Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
  • Maintains a database of all prospect Agents, contact details and status of sales activity.
  • Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
  • Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
  • Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
  • Performs other duties as required by the business.

Education

  • Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

  • 3+ years' experience in a field sales role, selling, and servicing retail customers.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting product/service opportunities to clients/customers.
  • First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
  • Strong presentation skills; ability to present to prospective Agents in a professional format.
  • Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
  • Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluent in both written and spoken English.
  • Computer literate - able to use Microsoft suite of packages.
  • Driving License B for Ireland, preferably owning a car.

#LI-AZ1

Accounts Payable Specialist- 24010250

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Finance

Accounts Payable Specialist - 24010250

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Finance

Job Summary

 

The Accounts Payable Specialist can be assigned to perform or support any functions within the scope of the Purchase-to-Payment (P2P) Group including, but not limited to; Supplier Registration, Purchasing, Invoice Processing, Corporate Card, Customer Service, or Cash Disbursement activities. The incumbent will work with department and company personnel to ensure activities are performed timely, accurately and completely in compliance with department and/or company policies. The incumbent will engage in the research and resolution of issues originating from internal and external partner inquiries.

Primary Responsibilities

  • Partners with internal and external customers to analyze customer service inquiries, while conducting extensive research to assess root cause and proactively resolve customer issues.
  • Researches, resolves and responds to transactional errors identified by management.
  • Validates transactions for proper requirements, approval and supporting evidence.
  • Processes records in company accounting system for timely, accurate and complete recording.
  • Provides assistance / support / updates to documentation of daily operational processes and procedures.
  • Processes records in accordance with all department and/or company policies. As requested, may record journal entries supporting transaction.
  • Communicates, as requested, with corporate card holders and management.
  • Performs other duties as assigned.

 

Education

  • Associate Degree in Accounting.
  • 4-year degree preferred or combination of significant work experience and college.

Experience

  • Any combination of relevant education and experience and/or related professional designations or certifications in this field is highly desirable.
  • 3+ years of experience in accounts payable – Multi-national company (US based a plus).
  • 2 years of general accounting experience, strongly preferred.

Essential Skills

  • Effective interpersonal skills regarding communication and collaboration.
  • Resourceful with the ability to take ownership of issues and drive resolution.
  • Demonstrated professional written and verbal communication skills.
  • Proficient with large ERP Payables expense management applications. (Oracle Preferred)
  • Proficient 10-key and typing skills.
  • PC proficiency including Microsoft Excel, Outlook and Word.
  • Demonstrates a customer first mindset.
  • Committed to meeting deadlines and prioritizing work.
  • Proficient at organizing tasks and managing time efficiently.
  • Committed to reviewing and verifying details and accuracy.
  • Capable of adapting to changing priorities and job responsibilities.
  • International (EMEAPP) experience - preferred.

Anticipated Base Pay: $25-$28/hour  + participation in our annual bonus plan. 

Benefits: 

  • Remote Flexibility
  • Generous PTO
  • 13 Paid Holidays 
  • 22 Weeks of Maternity Leave 
  • 4 Weeks of Family Bonding 
  • Medical / Dental / Vision Insurance
  • 401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#LI-ME1

#HTFUS

Business Partner Support Specialist with Spanish- 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Business Partner Support Specialist with Spanish - 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Job Summary

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

ATTENTION: 

  • This role requires working with shifts, weekends, including late shifts (Until 3AM)
  • In this role you will be entitled up to %10 bonus based on performance.
  • Evening hours bonus from 6PM between 9PM

 

Primary Responsibilities

  • Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.

·       Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.

Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.

Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.

·       Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.

·       Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.

Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.

Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.

·       Assists with various projects and performs other duties as assigned.

·       Shift work may be required.


Education

·       High School Diploma/GED or equivalent outside of US.

Experience

·       1-2 years’ experience preferred in account relationship management or customer service.

 Candidates without experience welcomed!

Essential Skills

 

·       Fluent in English both spoken and written.

·       Fluent in Spanish both spoken and written.

·       Strong customer service orientation.

·       Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.

·       Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.

·       Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.

·       Ability to address issues with diplomacy and tact.

·       Solid detail orientation and problem-solving skills.

·       Solid knowledge of MS office applications (Word, Excel, etc.).

·       Ability to work on several systems/programs simultaneously.

·       Ability to work under stress and time pressure.

·       Knowledge of Oracle and Salesforce (preferred).

Account Manager - Saudi Arabia- 24010225

Location: Riyadh, SA-Riyadh | Saudi Arabia |

Job Schedule: Full-time

Department: Sales

Account Manager - Saudi Arabia - 24010225

Location: Riyadh, SA-Riyadh | Saudi Arabia |

Job Schedule: Full-time

Department: Sales

Job Summary

The Account Manager (for Saudi Arabia) is responsible for building and developing strong relationships with clients and partners to achieve long-term partnership, as well as connecting with key business executives and stakeholders, serving as MoneyGram’s main point of contact for them for any client queries. The incumbent works closely with sales and marketing teams to develop strategic growth plans. The Account Manager is also responsible for accurately completing routine reports and be compliant with regulatory and company guidelines.  

Primary Responsibilities

  • Drives Volume and Client Retention for the respective account(s) in Saudi Arabia.
  • Proactively interprets financial analysis and insights to formulate and drive profitable growth and retention strategies.
  • Works closely with the Marketing Teams to build, implement and execute comprehensive, robust and customer focused campaigns to increase client profitable growth and retention.
  • Demonstrates thorough knowledge of MoneyGram products and services to further educate business partners and decision makers on the latest MoneyGram products and services.
  • Sets driving performance standards and, using pragmatic process and an analytical mindset, supports and work with stakeholders to deliver goals and outcomes.
  • Attends periodic meetings with partner(s). to discuss business development pillars including growth, revenues, volumes using SWOT analysis. 
  • Leads business relationships, meetings, activities, tasks, and work with technical team members to ensure objectives are achieved within prescribed timeframe and budget.
  • Understands the partners’ specific claims and requirements, works with them to achieve their goals and owns client issue resolution.
  • Maintains genuine business relationship with business management & key personnel within each assigned account.
  • Acts as direct liaison responsible for the relationship and provides partners with a primary point of contact for all their business needs.
  • Assists in coordinating the development of Client Account Management training programs for client operations associates.
  • Maintains up-to-date database for issue tracking system to manage, document, report and analyse incoming client requests.
  • Performs other duties as assigned.

Qualifications

Education

  • Minimum required: BA/BS degree in related field preferred or equivalent work experience.

Experience

  • 7+ years’ experience in account management and farming in Saudi Arabia.
  • Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

  • Proven track record in account management and sales for financial services within the Saudi market (preferably international remittance), with a demonstrated ability to increase volumes and client retention.
  • Demonstrated experience in building and maintaining client relationships and identifying opportunities to improve business success for both parties.
  • Prior exposure in presenting financial product/service opportunities to clients.
  • First class interpersonal skills, able to build and maintain credible relationships with partners.
  • Strong presentation skills.
  • Excellent organizational skills - ability to prioritize own workload and liaison with a geographically dispersed team across matrix organization.
  • Excellent problem-solving skills – able to effectively and proactively identify and analyze problems and find appropriate solutions.
  • Commercial acumen – able to work with key business partners to maximize business capacity for all parties.
  • Able to work in a culturally diverse environment and be sensitive to cultural differences.
  • Fluent in both written and spoken in English and Arabic.
  • Computer literate - able to use Microsoft suite of packages.
  • Familiarity with Salesforce would be an asset.

#LI-AZ1


Customer Service Specialist (B to B)- 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

Customer Service Specialist (B to B) - 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations


Job Summary
The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

Primary Responsibilities

  • Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
  • Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
  • Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
  • Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
  • Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
  • Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
  • Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
  • Assists with various projects and performs other duties as assigned.
  • Shift work may be required.

Education

  • High School Diploma/GED or equivalent outside of US. 

Experience

  • 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

  • Strong customer service orientation.
  • Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
  • Ability to address issues with diplomacy and tact.
  • Solid detail orientation and problem-solving skills.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.
  • Ability to work under stress and time pressure.
  • Knowledge of Oracle and Salesforce (preferred)
  • Fluent in English both spoken and written.

Branch Sales Specialist - 24010300

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Sales

Branch Sales Specialist - 24010300

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Sales

The major function of this job is to support UK Super-Agent branches by way of regular visits to branches across the UK, delivering marketing materials and gathering data on pricing and competition details. This role will allow and facilitate the enablement of regular and scheduled branch visits.

Primary Responsibilities
  • Travel to key locations in the United Kingdon where MoneyGram has presence at its key partnership network to create relationships with the branches and to ensure branch POS is visible and understood.
  • Monitor and analyse the remittance market trend in the area where visits are being performed to main corridors from the UK to Africa, Eastern Europe and the Indian sub-continent.
  • Study the local region for report back on competitor products and services and increasing profitability of products.
  • Identify the target markets in the region and develop strategies to communicate with them.
  • Identify locations for Branding and advertising.
  • Support management in the achievement of the business plans and targets (network, volumes and profitability).
  • Maintain and grow existing agent relationships and expand opportunities within the sub agents’ network in the assigned regions.
  • Monitoring and managing the performance of each location of key partners within their region: Through regular performance reviews and feedback, the Regional Manager will identify areas for improvement and implement corrective actions when necessary.
  • Work with Revenue Optimization team to corridor analysis and refinement of pricing strategies to improve product profitability in addition to transaction volumes.
  • Support the Revenue Optimization team, as required, by communicating any gaps/shortage of signage and point-of sale materials. Performs other duties as required by the business.
  • Monitor and ensure that transaction volumes meet anticipated levels and opportunities to increase market share.
  • Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties

Education
Minimum Required: 
  • Bachelor's Degree is good to have but not required. 
Experience
Minimum Required: 
  • 3 years experience ideally in the financial services industry
  • Current or recent experience in the remittance industry with exposure to retail, banking, and digital channels will be a distinct advantage.
  • Must be comfortable with financial analysis, business case preparation and feasibility assessment.
Skills
Minimum Required: 
  • Fluent English, high degree of proficiency in Urdu, Punjabi and / or Hindi would highly advantageous. 
  • Driving License required
  • Comfortable with travel and occasional work beyond usual work hours might be necessary to be successful in the role
  • Excellent communication skills.
  • Willingness to “roll up your sleeves” with a “can do” attitude
  • Tenacity to handle rejection and continue with a positive attitude when reaching next potential agents/customers
  • Ability to work under pressure and targets consecution.
  • Positive attitude and able to maintain a disciplined and organized approach. Honest, reliable and teamwork.