Sales Representative - Northern Italy - 23010702

Location: Rome, IT-Rome | Italy |

Job Schedule: Full-time

Department: Sales

Location: This position is based in Italy. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As Sales Representative (for Northern Italy - Piemonte, Lombardia, Emilia Romagna) you will be responsible for expanding the Agent network across the assigned region by research new market opportunities identifying prospects and signing up new Agents in line with the company’s business strategy. Candidate should have excellent communication, interpersonal, and customer service skills. He should also be able to demonstrate ability to meet deadlines while having strong analytical skills.

What you’ll do: 

• Represent company’s products and services to identify how company’s solutions meet market needs.
• Provide market analysis in terms of needs and opportunities, strong market monitoring and competition activities.
• Expand the agents’ network: research and identify new business opportunities - including new markets, growth areas, trends, partnerships or new ways of reaching existing market
• Prospect potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram service and the mutual business benefit of becoming an agent. Utilize SalesForce , cold calling, and email to generate new sales opportunities.
• Build partnerships with existing agents to ensure MoneyGram’s business plan and targets are met while expanding company’s market share and profitability.
• Report to the line manager with accurate weekly, monthly, and quarterly results. Able to follow up a concrete visits schedule agenda provided by the company.
• Ensure all necessary agent documentation is to the relevant standard as requested from the company or local regulations and manages the submission of any new agent on boarding process, via the relevant documents collection. 
• Ensure all agent’s information and stored profile data are up to date, with a responsibility to manage all potential data change requests via the relevant internal support processes in a timely manner. 
• Deliver product and system training to new agents providing education on all supporting functions, making sure agent is educated on company’s credit and collections policies. Ensures agent compliance bi-yearly training cycle is completed. Take actions to create a growth plan per agent which will be closely monitored.
• Collaborate daily with key support internal departments and takes ownership of key agents’ operational or technical needs and requests, that impact revenue. 
• Work with the marketing and pricing teams, as required, to support MoneyGram visibility, pricing competitiveness, product profitability and development. Ensures location branding is up to date and take actions on the field towards this goal.  
• Perform other duties as required by the business.

What we’re looking for: 

Education

• BA/BS degree in related field preferred or equivalent work experience.
   

Experience

• 3+ years' experience in a field sales role or any related experience on selling and managing sales. Money Transfer sector related previous experience will be considered as a strong asset.
• Demonstrated expertise in independently planning, managing and executing sales strategies

Essential Skills

• Fluent in both written and spoken in Italian and English language. Spanish, Urdu, Bengali, Hindi will be considered as a strong asset.
• Proven track record in sales & business development, with a demonstrated ability to increase network expansion/volumes. Strong negotiation skills are needed.
• Excellent problem-solving skills and analytical thinking: able to identify and analyze problems and find appropriate solutions effectively and proactively.
• Effective Time management proven skills – ability to control workload in a structured manner
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting product/service opportunities to clients/customers.
• Extensive business travel is required, being able to control work related tasks and participate in key meetings via mobile devices.
• Ability to follow and manage a concrete agent visit schedule with overnight stays in different cities. 

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Meal Vouchers (issued monthly) - Save on daily expenses with meal vouchers, ensuring you always have a good meal.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

#SalesJobs 

#BusinessDevelopment 

#SalesCareers 

#B2BSales 

#SalesRep 

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin - 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Sie bringen mit:

• Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
• eine erfolgreiche abgeschlossene kaufmännische Ausbildung
• erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
• eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
• Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
• Gute MS Office Kenntnisse
• Führerschein Klasse B bzw. 3
• Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Junior Business Partner Support with Spanish - 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
    One of the “Best Places to Work” in the Middle East 
    Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you’ll do

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.
  
  

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What we’re looking for: 

• High School Diploma/GED or equivalent outside of US.
• 1-2 years’ experience preferred in account relationship management or customer service.

Candidates without experience are welcome!

• Fluent in English both spoken and written.
• Fluent in Spanish both spoken and written.
• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred).

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
 
Here are some reasons it is so easy to love your career with us! 

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities)
• Flexible remote working opportunities
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Customer Service Specialist (B to B) with Spanish - 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

This position is based in Mumbai, Maharashtra. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

For this position we require Spanish speaking skills. 

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Team Leader (H/F) CDI - 24010384

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée. 

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Attention:

rVeuillez vous assurer d'inclure bien votre CV lors de votre candidature. 

Team Leader (H/F) CDI - 24010419

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée.

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Attention:

rVeuillez vous assurer d'inclure bien votre CV lors de votre candidature. 

Sales Representative (Athens Region) - 24010430

Location: Agia Paraskevi, Athens | Greece |

Job Schedule: Full-time

Department: Sales

This position is based in Greece, preferably in the Attica region. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
  • We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

Are you a dynamic, results-oriented professional with a passion for building relationships? Look no further! We’re seeking a Sales Representative to expand our Agent network and drive success across the Attica region. 

What you’ll do: 

• Connect: Be the bridge between our company and prospective Agents. Reach out through emails, phone calls, and in-person meetings to introduce them to the exciting world of MoneyGram.
• Empower: Help Agents thrive by providing exceptional customer care and resolving any issues promptly.
• Innovate: Identify service improvements that boost transaction volumes and enhance the Agent experience.
• Collaborate: Work closely with operational and marketing teams to ensure Agents are set up for success.
• Analyze: Keep an eye on transaction volumes and seize opportunities to maximize growth.
• Build Relationships: Cultivate strong partnerships with key Agents, ensuring their needs are met.

What we’re looking for: 

• Education: A BA/BS degree in a related field is preferred, but equivalent work experience counts too! 
• Experience: If you’ve got 3+ years in a field sales role, selling and servicing retail customers, you’re exactly who we’re looking for. Plus, your expertise in planning, managing, and executing sales strategies is a huge plus!

Essential Skills:

• Sales Superstar: You’ve got a proven track record in sales, and you know how to boost network expansion and volumes.
• Relationship Builder: Building and maintaining customer/client relationships? That’s your jam! You’ll identify opportunities to improve business success for everyone involved.
• Presentation Pro: You’ve presented product/service opportunities to clients/customers before, and you do it with finesse.
• People Person: Your interpersonal skills are top-notch. Whether it’s in person or over the phone, you know how to connect.
• Problem Solver: When challenges arise, you tackle them head-on. Analyzing problems and finding solutions? No problem!
• Culturally Aware: Our team is diverse, and you’ll thrive in this environment. Sensitivity to cultural differences is essential.
• Tech-Savvy: You’re comfortable using Microsoft suite of packages and navigating the digital world.
  Ready to make an impact? Apply now and let’s create success together!

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free! \
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement- Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

IT Engineer - Cloud - 24010450

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As Cloud Engineer you will be able to support our customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will participate in projects, and create/maintain documentation for use by engineers and operations teams. The incumbent will also work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.

What you’ll do: 

• Design and build technology environments to proper standards with associated documentation and processes and aligned to business requirements. This includes leading and managing projects in adherence with the PMO framework, participating in vendor management, creating/maintaining documentation, and helping to create standards and documentation.
• Develop and report metrics and KPIs as appropriate.
• Gather requirements from end-users and other key stakeholders to ensure that existing and new technology solutions are in alignment with business needs and Enterprise Architecture defined technology capabilities.
• Partner with Enterprise Architects to determine future needs; participate in planning sessions with Technology Lifecycle Managers to determine how to meet future requirements.
• Utilize best practice for how products should be prepared before they are released to production.
• Within this process, Engineers are accountable for working with Operations and defining installation, configuration, and provision processes and standards, as well as types of instrumentation required to administer, monitor performance, and troubleshoot problems; all with stability in mind.
• Maintenance and patching of vendor supplied systems.
• Partner with Application Development teams on common projects and goals. This may include, but not limited to: deployment and management of appropriate components through the SDM lifecycle, optimization for specific platforms and physical configurations, performance tuning, and oversight of deployment into each environment.
• Assist IT Operations to analyze data related to supported systems (including critical events), and make recommendations.
• Provide on-call support as an escalation point from level 2 Operations teams or in SEV1 situations. Performs other duties as assigned.
• Deploy IaaC using Terraform.

What we’re looking for:

• 5-7 years' IT Operations and/or Engineering experience with increasing levels of responsibility.
• 5-7 years' proven customer service experience, and must communicate clearly, courteously and professionally in person and over the phone.
• Excellent problem solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
• AWS & GCP certifications preferred.
• Understanding of monitoring tools, triaging complex solutions.
• Knowledge of core AWS & GCP services; S3, IAM, API Gateway, CloudFront, Beanstalk, EC2, EBS, Route 53, Glue, Step Functions, VPC Flow Logs, OpenSearch, Cloud Trail, Transit Gateway, VPC peering, Big Query, Airflow, GCS, GCP VPC Networking, GCP IAM, Gsuite.
• Full understanding of operations costs and FinOps practices, leading FinOps reporting discussions. Managing budgets, Cost Optimization.
• Reporting KPI & Metrics’ as needed.
• Ability to work on Service Now, Jira & Confluence.
• Experience with WAF solutions, DNS issues, routing, Palo Alto Fire Walls
• In-depth understanding of the criticality of existing environments when leading/managing projects, software and/or hardware as it relates to the business needs, customers, partners and staff.
• Knowledge of the inputs and outputs associated with the data, software and/or hardware technology.
• In depth knowledge of the technology this position represents, including all aspects/activities required to maintain system stability and optimal performance.
• Excellent written and oral communication skills.
• Ability to communicate technical information to nontechnical personnel.
• Ability to prioritize and handle multiple tasks.
• Availability to participate in on-call support as an escalation point from IT Operations or in high-severity incident situations.
• Education: Minimum Required: Bachelors' degree.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1
#TechJobs 
#ITJobs 
#EngineeringJobs 
#CloudEngineer

Information Security Analyst - IAM/UAM - 24010484

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As the Information Security Analyst for IAM/UAM you will conduct access provisioning, risk assessments and analysis of existing access to systems, applications, databases, and data to ensure that access is appropriate, and separation of duties does not exist. The Information Security Analyst will participate in projects and work with business units to provide requirements on implementation of controls. The incumbent will provide support of systems that are used by the team to conduct access reviews and maintains privileged accounts. This support will include configuration of systems, analysis of output from these systems, and initiating jobs from these systems.

What you’ll do: 

• Process Information Security and Identity Management access requests and/or operational incident tickets.  May run vulnerability scans on systems and applications.
• Be on call 24/7 to address security related access issues on a rotational basis.
• Collaborate with development and other functional areas to address vulnerabilities within systems/applications.
• May conduct risk assessments on vendors and internal applications.
• Create reports that are issued to the business owners and work with the business owner and vendor to address findings.
• Report on key metrics.
• May conduct access reviews of systems and applications with data stewards to ensure access is appropriate and separation of duties does not exist.
• Act as liaison to auditors (internal and external).
• Provide support for the secure password vault. Investigates alerts and works with business units on remediation.
• Collaborate with third party vendors on conducting penetration testing of internal and external network, as well as all identified applications and systems.
• Track and works on remediation of findings.
• Connect internal systems, applications, and databases into the Access Review and Identity Management tool to provide automation to access reviews and user provisioning.
• Provide 24/7 support for the Privileged Access Vault (Cyber-Ark) to onboard identities and connect into systems and applications.
• Perform other duties as assigned.

What we’re looking for:   

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Education 

• AAS degree or equivalent work-related experience. 

Experience 

• 2-4 years’ experience working in a security, fraud or risk management function or equivalent experience in a distributed computing environment that includes in-depth knowledge of applications and systems.

Essential Skills 

• Significant technology experience including Cloud Access Controls, access management (SailPoint), ServiceNow.
• Knowledge to support recovery strategy, design and testing.
• Strong analytical and problem-solving skills.
• Ability to adapt to potentially ever-changing situations and ability to work well under pressure.
• Ability to present self in a confident and professional manner.
• Ability to deal with all levels of individuals, internal and external.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Outstanding analytical skills and ability to synthesize situations for corresponding solutions.
• Ability to communicate to technical teams in a clear, concise format.
• Self-starter; demonstrates personal initiative and willingly assumes responsibility and ownership.
• Strong organizational and time management skills.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

#ITJobs  

Pricing Analyst- Digital - 24010521

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Finance

This position is based in the USA, East Coast, Preferred. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!   

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
• “Top Workplaces USA” award winner (three consecutive years in a row!)
• One of the “Best Places to Work” in the Middle East
• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

 What you will contribute: 

As part of the Digital Pricing team at MoneyGram, you will report into the revenue optimization organization and actively plays a key role in strategic and tactical pricing decisions for digital channels and/or for assigned regions/corridors.  Partners with sales, marketing, and data teams to help determine a course of action that will strengthen MoneyGram’s customer proposition in digital channels. Works on automating pricing processes and reporting dashboards; provides reporting and analytical insight leading to business recommendations.

What you’ll do: 

• Manage pricing for MoneyGram online channel in select markets.
• Develop and maintain pricing strategy for online channel.
• Work with marketing, sales and finance teams to build pricing strategy that focuses on revenue growth and maximizes profitability.
• Focuses on driving revenue growth initiatives by utilizing techniques to measure customer price sensitivity, predict customer behavior & churn and optimize prices to achieve business, financial and customer relationship objectives.
• Complete market research and competitor analysis using digital tools to help identify trends. Actively manage corridors and ensure competitiveness and take accountability on the pricing landscape changes, competitor movements, market rate volatility and business performance.
• Produce analytical reports of the portfolio performance, track the declining performance trends, evaluate affecting factors, and recommend remedial actions.
• Build a performance measurement scorecard to track the performance of price changes.
• Works together with Data, Product, Sales, and Marketing to identify opportunities.
• Participates in planning and forecast cycles to drive improved accuracy of revenue planning.
• Focus on continuous improvement by staying up to date on business trends, pricing best practices.

 What we’re looking for: 

• Strategic thinker.
• Ability to develop long term pricing strategies.
• Structure problem solving skills. Possess the ability to work independently and brings a disciplined approach to problem-solving process.
• Analytical. Strong ability to analyze data and derive actionable insights.
• Data driven. Individual should possess a strong analytical skillset with proficiency in data analysis and digital tools (such as Excel, SQL, and data visualization tools like Tableau, Looker or others).
• Market knowledge – in depth knowledge of online money transfer.
• Good communication and presentations skills, being able to share and clearly explain business insight, findings, and judgement.

Education and experience:

• Requires a bachelor’s degree in business, finance, or a related field.
• 3-5 years of experience in a similar role, ideally in pricing and analytics within payments industry.
• Strong understanding of pricing Strategy with experience in online pricing is required.

Why you will love working here: 

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

Salary:  

Anticipated Base Pay: $78,000- $105,000 + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

 #HTFUS

#LI-REMOTE

#LI-AG1

Commercial Terrain - Sales Account Manager (H/F), CDI, Paris Sud - 24010496

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Au sein de la Société MoneyGram International Sarl France, le Sales and Account Manager sera chargé d’étendre le réseau d’agents dans la région de Paris Sud en identifiant des clients potentiels et en signant des contrats avec de nouveaux agents pour répondre à la stratégie de l’entreprise.

Il sera en outre le premier point de contact des agents pour résoudre des problèmes, gérer le service d'assistance à la clientèle et identifier les améliorations au sein du service qui faciliteront l’accroissement du volume de transactions.

Responsabilités principales :

• Soutenir la direction dans la mise en œuvre de plans d’affaires et de cibles (réseau, volumes et rentabilité).
• Soutenir la vente au détail en étendant le sous-réseau d’agents dans les régions désignées.
• Contacter des agents potentiels par téléphone, par écrit et en personne, en mettant en valeur les produits et services de MoneyGram, ainsi que les aspects avantageux de part et d'autre du fait de devenir agent.
• Maintenir une base de données de tous les agents potentiels, incluant leurs coordonnées et le statut de l’activité commerciale.
• Veiller à ce que tous les rapports d’activité de ventes soient révisés, analysés et suivis au besoin.
• Garantir le respect des normes de toute la documentation relative aux accords et contrats avec des agents et la conservation de copies.
• Établir la liaison avec les ressources opérationnelles et marketing pertinentes afin de veiller à ce que le nouvel agent soit installé et prêt à commencer en temps opportun, avec tous les points de vente et autres documents adéquats pour lui permettre de faire des transactions.
• Surveiller et veiller à ce que les volumes transactionnels atteignent les niveaux escomptés et que les possibilités d’accroître les volumes soient optimisées.
• Développer un partenariat solide avec les principaux agents et veiller à la résolution rapide des requêtes et des problèmes en assurant la liaison avec les parties concernées.
• Travailler avec le soutien de l’équipe marketing pour conduire l’analyse et affiner les stratégies de prix afin d’améliorer la rentabilité des produits ainsi que les volumes transactionnels.
• Soutenir l’équipe marketing, en fonction des exigences, par une communication régulière.
• Cette description n’est pas exhaustive.

Formation initiale :

• Minimum requis : Bac+2 dans le domaine commercial et/ou une expérience commerciale équivalente

Expérience :

• 3 ans d'expérience dans un poste de commercial terrain en vente et en service auprès de la distribution de détail
• Une expertise démontrée dans la préparation, la gestion et l'exécution de stratégies commerciales.

Compétences requises :

• Une expérience réussie en vente auprès de la distribution avec une capacité reconnue à accroitre les volumes et à contribuer à l'expansion des réseaux de vente
• Une expérience réussie dans la création et l'entretien de relations clients et dans l'identification d'opportunités bénéfiques pour les deux parties.
• Une expérience préalable de présentation de produits et services aux clients
• Des compétences relationnelles hors pair qui permettront de construire et entretenir des relations avec les agents tant en personne qu'au téléphone.
• D'excellentes compétences en présentation et en prise de parole en public, notamment auprès d'agents prospects.
• Une organisation et une capacité a prioritiser les urgences certaines, notamment du fait de la dispersion géographique du territoire.
• D’excellentes capacités de résolution des problèmes et d'identisation efficace de solutions
• La capacité à travailler dans un environnement d'ouverture culturelle forte et de s'adapter à chaque culture en en comprenant les différences
• Le Français et l'Anglais doivent être de niveau courant tant à l'écrit qu'à l'oral
• Permis de conduire catégorie B
• La connaissance de la suite Microsoft Office (Excel, Word, PowerPoint) est nécessaire

Customer Service Representative with Spanish - 24010590

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

This position is based in Warsaw, Poland. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
    One of the “Best Places to Work” in the Middle East
    Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B with Spanish (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail-orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English and Spanish both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46
• languages and 57 nationalities)
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Senior Compensation Analyst - 24010609

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Human Resources

Who we are: 
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.  This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers:

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 
     

What you will contribute: 

As part of the Compensation team at MoneyGram, you will be instrumental in the development and ongoing administration, design, analysis, and implementation of various compensation programs across the organization, including pay for performance, salary structure design and modeling, complex costing scenarios, and incentive plans.  Incumbents in this role will perform research, analysis, and evaluation of current and proposed compensation plans, and ensure pay structures are competitive, equitable, and cost effective.  This position will conduct job analysis, market analysis, pay, and classification reviews and develop compensation recommendations and cost impacts. 

What you will do: 

• Handles issues with typically large scope, higher levels of complexity, sensitivity, and/or visibility within the organization.
• Encourages others to take a strategic approach to solving compensation issues as opposed to simply responding to the current situation.
• Act as primary Compensation Business Partner point of contact aligned to specified functions, regions, etc. or other forms of allocated compensation support in support of the business.
• Conducts job evaluations, consults with HR partners and managers who are creating or revising positions to develop job descriptions that meet internal standards and reflect actual essential functions and minimum requirements.
• Reviews job descriptions for content, requesting revisions to clarify or enhance the quality and consistency.
• Ensures compensation related programs are compliant with various related compensation labor laws and regulations.
• Works collaboratively with HR and business leaders on projects.
• Provides training on compensation related programs and acts as a subject matter expert in areas of compensation practices.
• Leads various Global Compensation initiatives that may include updating salary bands, merit/salary budget recommendations by country, managing annual compensation cycle (to include merit and short-term incentive analysis and administration).
• Supports the development and administration of various compensation policies and programs.
• Serve as a resource for compensation policy and systems inquiries.
• Stays abreast of best practices, recommending current and relevant updates to company compensation programs.
• Performs other duties as assigned.

What we are looking for: 

• BA/BS degree or a combination of relevant experience and education.
• 3-5 years of related professional compensation experience.
• International compensation experience strongly preferred.
• Experience with HRIS technology platforms.
• Deep understanding of compensation principles, including salary surveys, job grading, and market trends.
• Working knowledge of employment laws and regulations.
• Excellent written and verbal communication skills.
• Excellent attention to detail and accuracy with data.
• Strong Microsoft Office Suite experience/skills, most specifically Excel, PowerPoint, and Word.
• Strong organizational, project, time, and process management skills.
• Ability to think critically, analyze, listen, clarify, solve problems, and work independently.
• Highly organized with the ability to handle multiple tasks simultaneously and effectively.
• Strong customer service orientation; with the ability to establish strong relationships across business lines and within Human Resources.
• Ability to maintain confidentiality and/or sensitive business information.

Why you will love working here:  

• Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous Parental Leave 

Salary:  
Anticipated Base Pay: $75K - $115K + participation in our annual bonus plan. 

Disclaimer:  
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future.  Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. 

#LI-REMOTE

Kassierer-Kassiererin (m,w,d) in Frankfurt - 20 Stunde / Woche M/W/D - 24010536

Location: Frankfurt am Main, DE-Frankfurt am Main | Germany |

Job Schedule: Part-time

Department: Sales

Ihre Aufgaben:

Ihr Profil:

Wir bieten Ihnen:

Kassierer - Kassiererin (m,w,d) in Aachen - 40 Stunde / Woche - 24010615

Location: Aachen, DE-Aachen | Germany |

Job Schedule: Full-time

Department: Sales

Ihre Aufgaben:

Ihr Profil:

Wir bieten Ihnen:

Strategy and Business Operations Leader (MoneyGram Online) - 24010642

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Digital

Location: This position is remote (US only)

Who we are:

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. Thanks to our innovative platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

By The Numbers:

·        We serve over 50 million people every year in over 200 countries and territories.

·        We're a global team of over 2,000 from 36 countries around the world.

·        We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.

·        We’re known for our strong culture globally, demonstrated by:

o   “Top Workplaces USA” award winner (three consecutive years in a row!)

o   One of the “Best Places to Work” in the Middle East

o   And the winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you will contribute:

As part of the MGO team at MoneyGram, you will design and implement meaningful changes that drive revenue growth in the US and Canada. Using data and customer insights, you’ll take a long-term strategic view to create enterprise value as a part of MoneyGram’s impressive digital growth. Reporting directly to the Chief Digital Officer, you will work cross-functionally with product, technology, operations, and marketing to implement changes that fuel MoneyGram Online’s growth.

What you’ll do:

·        Structure complex and ambiguous strategic problems for the MGO leadership team.

·        Serve as the engine to break through blockers and coordinate cross-functionally to effectively complete strategic initiatives.

·        Develop a deep understanding of our peer positioning in remittances and consumer fintech to inform your recommendations.

·        Define clear hypotheses to identify new opportunities and build business cases and quantitative models that will inform and influence our strategy.

·        Use data and insight to define changes, design experiments, and implement those changes across our online products.

·        Passion to do whatever it takes to solve complex problems and build scalable processes.

·        Track performance for our North America app and website properties and identify funnel enhancements to prioritize.

·        Work with Product and Finance to effectively guide roadmap prioritization decisions.

·        Work with the Marketing to drive marketing activities that drive new customer acquisition.

What we’re looking for:

·        6+ years’ experience in business strategy or commercially oriented role

·        Experience in payments/fintech and/or a growing B2C business

·        Outstanding executive-level verbal and written communication skills

·        Strong collaboration and people skills to work closely with various teams throughout the organization.

·        Strong organization, project, and time management skills 

·        Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality product.

·        Passion for solving complex problems and building scalable processes.

·        Comfort working in a high growth, constantly changing environment.

·        International remittance and product management experience a plus

·        Minimum Required: BA/BS degree or combination of experience with certifications.

Why you will love working here:

·         Flexible Remote First Environment

·         Generous PTO

·         13 Paid Holidays 

·         Medical / Dental / Vision Insurance

·         Life, disability, and other benefits

·         401K with competitive Employer Match

·         Community Service Days

·         Generous parental leave

Salary:

Anticipated Base Pay: $150,000 - $200,000 and participation in our annual bonus plan.

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.

#LI-REMOTE

Inside Sales Representative (m,f,d) in Frankfurt - 24010579

Location: DE-Frankfurt am Main, Germany | Location |

Job Schedule: Full-time

Department: Sales

Who we are:

The Numbers: 

What you will contribute:

What you will do:

 What we are looking for:

Why you will love working here:

Inside Sales Representative - 24010622

Location: Agia Paraskevi, Athens | Greece |

Job Schedule: Full-time

Department: Sales

Location: This position is based in Greece. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!   

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

The Inside Sales Representative is responsible for finding new agents, retaining the current agent portfolio and developing innovative solutions for bettering sales and service. The job plays a crucial role in establishing relationships and marketing MoneyGram’s brand. The Inside Sales Representative sources new sales opportunities through inbound lead follow-up and outbound phone/e-mail contacting.

What you’ll do: 

• Generate revenue via phone or virtual meetings by obtaining agent information, understanding and interpreting competitive requirements, providing market information, and developing accounts in collaboration with the sales team.
• Sell new products and new services of MoneyGram to our agents.
• Facilitate the entire sales process from initiation of the original call until the action requires follow-up.
• Identify business opportunities and negotiate with the agents.
• File documents, updates, and agent information.
• Respond effectively to agent questions.
• Develop and grow current accounts.
• Troubleshoot, track problems and navigate agents through MoneyGram support structure.
• Perform other duties as assigned.

What we’re looking for: 

Education

• BA/BS degree in related field preferred or equivalent work experience. 

Experience

• 2+ years’ experience in a sales role, selling, and servicing customers.

Essential Skills

• Knowledge of Money Transfer Business (MSB), preferable.
• An engaging, outgoing personality and passion for helping customers.
• Ability to communicate to both prospects and customers.
• Ability to meet sales goals.
• Ability to close sales.
• Ability to negotiate and engage agents.
• Ability to build relationships.
• Data entry skills / Excel / SF knowledge is preferred.
• Fluency in Greek and English.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. 

#LI-AZ1

#BusinessDevelopment 

#SalesCareers 

#B2BSales 

Senior Network Security Engineer - 24010613

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Information Technology

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories 
• We're a global team of over 2,000 from 36 countries around the world 
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you will contribute:

The Senior Network Security Engineer will support the IT Network Security Engineering Team and provide the highest quality of information protection and assurance solutions to customers and business partners. The primary responsibility for this position is to participate in the development efforts and ongoing support of the network security program. This includes leading in the planning, deployment, and support of a variety of security concepts and technologies, PCI/SOX compliance, managing outsourced “cloud” security functions and internet fraud prevention.

What you’ll do:

• Operates network and computing devices/systems that enforce security policies and audit controls.
• Provides engineering services, security consulting and leadership on select projects.
• Researches emerging technologies in support of ongoing network and security practices and enhancements.
• Provides engineering support for operations team, service desk and escalation tiers.
• Performs hands-on engineering support of a wide range of security technologies.
• Assists in remediation and responses to audits, vulnerability assessments and penetration tests.
• Participates in network and security architecture and consulting with other IT teams.
• Assists in developing and analyzing security-related metrics.
• Assists in developing and updating processes and procedures with a focus on automation.
• Participates in problem analysis and incident response and participate in activities required by internal and external audit.
• Performs other duties as assigned.
• Participates in an on-call schedule.

  What we’re looking for:

• 7+ years Network and Security experience.
• Ability to function as an engineer to other business units on network and security matters as a recognized subject matter expert.
• Demonstrated analytical and problem-solving skills.
• Experience as a team lead and mentor to junior level engineers
• Experience in working with compliance and regulatory program requirements.
• Experience analyzing network, event and security logs.
• Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance and professionalism.
• Ability to relate internal policies and regulatory requirements to business requirements.
• Knowledge of PCI/SOX, SSAE 16 and other relevant regulatory and compliance requirements.
• Proven experience managing numerous projects and activities simultaneously.
• Ability to drive quality into every product, project and service the company provides.
• Proven ability to make decisions based on the given data in a timely fashion. Handles difficult situations and act quickly to resolve them.
• Ability to influence those outside of the department to drive desired business results.
• Bachelors Degree in Computer Science or related field; or equivalent post high school education and/or work related experience.
• CEH, GIAC, CISSP, CISA, or CISM certifications preferred.

Required Skills:

• Cloud Technology experience in AWS and/or GCP.
• Managing security in Cloud environments.
• Managing Firewalls  i.e. Palo Alto experience.
• Network Technology experience with Routers, Switches, DNS, Wi-Fi, Routing Protocols, etc.

Why you will love working here: 

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.  

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

#LI-KW1

Service Desk Technical Representative - 24010640

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Information Technology

This position is based in Poland. While this is a hybrid flexible role, it is required to reside in this country. This role comes with flexible shifts (early shift, day shift, afternoon shift)

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. 

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers.

experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.

What you’ll do: 

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.

What we’re looking for: 

•  ServiceNow (Required)
  
• Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Problem-solving skills
• Team collaboration
• Attention to detail
• Time management
• Customer-centric approach

Education:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

Why you will love working here:

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities) 
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Service Desk Tech Rep- India - 24010661

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology

This position is based in India. While this is a remote flexible role, it is required to reside in this country. This role comes with flexible shifts (early shift, day shift, afternoon shift)

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. 

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
• “Top Workplaces USA” award winner (three consecutive years in a row!)
• One of the “Best Places to Work” in the Middle East
• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.

What you’ll do: 

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.

What we’re looking for:

• ServiceNow (Required)
• Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Problem-solving skills
• Team collaboration
• Attention to detail
• Time management
• Customer-centric approach

Education:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

Why you will love working here:

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Cognos Developer - 24010665

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As Cognos Developer you will be responsible for designing, developing, and deploying dashboard solutions and multi-dimensional reports using IBM Cognos. The role involves translating business requirements into technical specifications, developing and testing plans, and ensuring project timelines are met. Additional responsibilities include administering Cognos securities, optimizing queries, and supporting BI content deployment. 

What you’ll do: 

• Design, develop and deploy dashboard solutions and multi-dimensional reports using IBM's Cognos.
• Work with team members to evaluate the needs of the company that relate to Cognos development.
• Translate business requirements into technical specifications.
• Develop and test plans to ensure a project’s successful delivery.
• Participate in project planning.
• Track activities to ensure all tasks are executed on time.
• Build reporting solutions while adhering to data warehousing best practices.
• Address any production defects and handle any technical issues.
• Administer Cognos securities and oversee user group maintenance.
• Support deployment of packages, reports and other BI content.
• Optimize queries for existing workflows.
   

What we’re looking for: 

• Minimum of 3-5 years of experience with Cognos development.
• BI experience (Power BI, Looker, Tableau), data modeling, SQL.
• Preferable to have basic Cognos Administration skills.
• Preferable to have experience on GCP (Big Query).
• Skills required: Modeling, Data Modeling, SQL, GCP (Big Query), Cognos Administration, Dashboard, Planning, Maintenance, Design, Architecture, Linux, Windows, Query Studio, Report Studio and Analysis Studio.
• Good analytical and understanding skills.
• Team player.
• Understanding of Linux OS.
• Requires some weekend work for Enterprise releases.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones. 
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community. 
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered. 
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Hamburg - 24010616

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Ihre Aufgaben:

Sie bringen mit:

Unser Angebot:

Senior Data Science Project Manager - 24010677

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

This position is based in US. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories   
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Data Strategy & Analytics team at MoneyGram, you will be able to lead complex data-driven projects across the organization. The ideal candidate will have a solid understanding of machine learning models and a passion for delivering impactful business outcomes through advanced analytics. This role involves coordinating cross-functional teams, managing the project lifecycle, and ensuring timely delivery of high-quality data science and machine learning solutions. 

What you’ll do: 

• Project Leadership: Lead end-to-end project management for data science and machine learning initiatives, ensuring on-time delivery within scope and budget.
• Technical Expertise: Leverage knowledge of data science techniques, including supervised and unsupervised learning, predictive modeling, and algorithm optimization, to scope projects and ask the right questions.
• Stakeholder Collaboration: Work closely with data scientists, data engineers, software developers, and business stakeholders to define project goals, establish priorities, and communicate progress.
• Strategic Alignment: Ensure alignment of data-driven initiatives with MoneyGram’s business strategy, helping drive decisions based on analytical insights.
• Risk Management: Identify and mitigate potential risks related to project timelines, scope, or quality, while continuously improving processes and methodologies.
• Data and Tool Integration: Collaborate with IT and data infrastructure teams to ensure proper integration of tools, platforms, and datasets required for project success.
• Reporting & Communication: Provide regular project updates to senior management, documenting progress, challenges, and opportunities. Ensure clear communication between technical and non-technical teams.
• Agile Methodology: Utilize Agile project management techniques to keep teams on track, facilitating sprints, daily stand-ups, and retrospectives as needed.

What we’re looking for: 

• 3+ years of project management experience, with a proven track record of delivering data science or machine learning projects. Or, experience as a data scientist with extensive experience scoping projects with the business.
• Hands-on experience with machine learning algorithms and predictive analytics.\
• Familiarity with tools such as Python, R, SQL, and cloud platforms (AWS, Google Cloud, or Azure) is a plus.
• Strong understanding of data science and machine learning concepts and their application in a business context.
• Excellent organizational, communication, and leadership skills.
• Proficient in Agile project management and project tracking tools (e.g., JIRA).
• Ability to communicate complex technical topics to non-technical stakeholders.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us!

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

Salary:  

Anticipated Base Pay: $110k - $120k + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

#REMOTE

#LI-ME1

#HTFUS