Software Engineer - OnBase - 24010154

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Job Summary

The Software Engineer - OnBase provides and supports software applications that meet or exceed business needs. The incumbent must be capable of working on computer programs of moderate complexity and clearly defined segments of more complex programs; is familiar with standard concepts, practices and procedures within a particular field of applications development. The incumbent performs a variety of applications development related tasks under general supervision. 

Primary Responsibilities 

• May meet with system users and business analysts to identify system enhancements and/or new applications to meet business needs.
• Typically provides information to a more senior Software Engineer or Project Manager to assist with estimating the cost and duration of the activities needed to develop solutions.
• Creates design documents towards a working solution.
• Writes detailed technology specifications, either of entire system or at the module level for the development of the application.
• Performs code walk-throughs with peers.
• May in conjunction with Quality Services, performs system testing to ensure systems work efficiently and are developed following applicable development methodology.
• Serves as a contact person in support of production problems.
• Performs other duties as assigned.

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Education 

• Minimum Required: Bachelor degree in computer science or related field or equivalent combination of post-secondary education and work experience.

Experience 

• 2-3 years of systems development experience.
• A minimum of 2 years' experience in the development environment commensurate with the assigned area of responsibility.

Essential Skills 

• Knowledge of the Hyland OnBase Platform.
• Experience and understanding of SQL Server Database.
• Working knowledge of Agile/Scrum software development methodology.
• Display ability and willingness to proactively solve business problems.
• Demonstrate troubleshooting and analytical skills.
• Communicate both technical and business terms.

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Finance Manager - 24010217

Location: England, United Kingdom | Location |

Job Schedule: Full-time

Department: Finance

Job Summary

The Finance Manager is responsible for providing financial information that guides business decisions in order to deliver on strategic pillars and achieve corporate revenue targets for the international markets for MoneyGram’s Digital business. This role will work with the Head of MGO International and functional leaders to provide analytical and financial insights in addition to being responsible for annual budgets, forecasts, trend analysis, and internal management reporting across all country sites.

Primary Responsibilities

• Responsible for generating, analyzing, and reporting on recurring financial performance versus plan, forecast, and ongoing risks & opportunities. Ensure accurate and timely distribution of financial performance results and obtaining business drivers behind performance. Develops annual plan in partnership with the Head of International MGO and the finance organization and monitors and updates regularly throughout the year. Prepares all recurring financial and operational reporting to senior management.
• Conducts daily, monthly, and quarterly reporting and analysis. This includes input into monthly revenue and meetings. Performs business case analysis and due diligence on new initiatives and business opportunities for the assigned channels and products. Prepares comprehensive financial and general business presentations that reflect strong strategic thinking and analysis.  
• Analyzes customer centric metrics reporting in all markets / channels that drive improved decision making to deliver on strategic pillars. Partner with pricing, marketing, product and revenue leaders in respective regions to help guide tactical and strategic decisions.
• Develops tools for early identification of financial problems and makes recommendations for resolution of problems.  Designs, improves, and maintains financial systems and models. 
• Performs other ad-hoc analysis and reporting as requested.

Education

 Minimum Required: 

• Bachelors’ Degree 
• MBA preferred but not essential.

Experience

 Minimum Required: 

• 5+ years in Corporate finance environment, preferably in supporting Business leads with demonstrated strong analytical and problem solving skills
• Prior experience in Fintech/Digital and financial services preferred.

Skills

Minimum Required: 

• Strong oral and written presentation skills; ability to interpret complex financial information in easy-to-understand business terms.
• Ability to communicate with/manage a range of stakeholders
• Demonstrated ability to create and maintain complex financial models in Excel.
• Familiarity with working in complex matrix global organization.
• Understands and has demonstrated experience in building processes to ensure timely delivery of information
• Excellent PC skills and proficiency in Microsoft Office programs
• Exposure to general ledger systems and Arbor Essbase

Inside Sales Representative - 24010233

Location: England, United Kingdom | Location |

Job Schedule: Full-time

Department: Sales

Job Summary

The Inside Sales Representative is responsible for finding new agents, retaining the current agent portfolio and developing innovative solutions for bettering sales and service. The job plays a crucial role in establishing relationships and marketing MoneyGram’s brand. The Inside Sales Representative sources new sales opportunities through inbound lead follow-up and outbound phone/e-mail contacting.

Primary Responsibilities

• Generates revenue via phone or virtual meetings by obtaining agent information, understanding and interpreting competitive requirements, providing market information, and developing accounts in collaboration with the sales team.
• Follows a script to advertise products to interested consumers.
• Facilitates the entire sales process from initiation of the original call through finalization of account set-up for each agent.
• Fills and communicates orders.
• Files documents, updates, and product information.
• Responds effectively to consumer questions.
• Explores opportunities to create leads.
• Develops current accounts.
• Troubleshoots, tracks problems and navigates agents through MoneyGram support structure.
• Other duties as assigned.

Education

• BA/BS degree in related field preferred or equivalent work experience.

Experience

• 2+ years’ experience in a sales role, selling, and servicing customers.

Essential Skills

• An engaging, outgoing personality and passion for helping customers.
• Ability to communicate to both prospects and customers.
• Ability to meet sales goals.
• Ability to close sales.
• Ability to build relationships.
• Data entry skills / Excel / SF knowledge is preferred.

Sales Account Manager - Brussels - 24010242

Location: Brussels, BE-Brussels | Belgium |

Job Schedule: Full-time

Department: Sales

Job Summary

Within MoneyGram International Belgium, the Sales and Account Manager will be responsible for expanding the network of agents in Brussels zone by identifying potential customers and signing contracts with new agents to meet the company's strategy.

They will also be the first point of contact for agents to resolve issues, manage customer support and identify service improvements that will facilitate increased transaction volume.

Main responsibilities:

Support management in the implementation of business plans and targets (network, volumes and profitability).

Support retail by expanding agent subnet in designated regions.

Contact potential agents by phone, in writing, and in person, highlighting MoneyGram products and services, and the mutually beneficial aspects of becoming an agent.

Maintain a database of all potential agents, including contact information and business activity status.

Ensure that all sales activity reports are reviewed, analyzed and followed up as required.

Ensure compliance with standards of all documentation relating to agreements and contracts with agents and the retention of copies.

Liaise with relevant operational and marketing resources to ensure the new agent is set up and ready to start in a timely manner, with all proper POS and other documentation to enable them to transact.

Monitor and ensure that transactional volumes reach expected levels and that opportunities to increase volumes are maximized.

Develop a strong partnership with key agents and ensure prompt resolution of queries and issues by liaising with relevant parties.

Work with the support of the marketing team to drive analysis and refine pricing strategies to improve product profitability as well as transactional volumes.

Support the marketing team, as required, through regular communication.

This description is not exhaustive.

Education background:

Minimum required: Bac+2 in the commercial field and/or equivalent commercial experience

Experience:

3 years of experience in a field sales and service position with retail distribution

Demonstrated expertise in preparing, managing, and executing business strategies.

Required Skills:

A successful experience in sales to distribution with a proven ability to increase volumes and contribute to the expansion of sales networks.

A successful track record in building and nurturing client relationships and identifying win-win opportunities.

Prior experience presenting products and services to clients.

Unparalleled interpersonal skills that will build and maintain relationships with agents both in person and over the phone.

Excellent presentation and public speaking skills, especially with prospective agents.

An organization and a capacity to prioritize certain emergencies, due to the geographical dispersion of the territory.

Excellent problem-solving abilities and effective identification of solutions

The ability to work in an environment of strong cultural openness and to adapt to each culture by understanding the differences.

French and English must be fluent both written and spoken.

Driving license category B

Knowledge of the Microsoft Office suite (Excel, Word, PowerPoint) is required.

Sales & Account Manager - Sweden - 24010215

Location: Stockholm, SE-Stockholm | Sweden |

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (covered area - Sweden) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

WHILE APPLYING, PLEASE PROVIDE CV IN ENGLISH

Primary Responsibilities

• Supports management in the achievement of the business plans and targets (network, volumes and profitability).
• Supports the Retail Business by expanding the sub agents network in the assigned regions.
• Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
• Maintains a database of all prospect Agents, contact details and status of sales activity.
• Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
• Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
• Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
• Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
• Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
• Performs other duties as required by the business.

Education

• Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 3+ years' experience in a field sales role, selling, and servicing retail customers.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting product/service opportunities to clients/customers.
• First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
• Strong presentation skills; ability to present to prospective Agents in a professional format.
• Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
• Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluency in Swedish and English.
• Computer literate - able to use Microsoft suite of packages.
• Driving License B for Sweden, preferably owning a car.

#LI-AZ1

Sales & Account Manager (Spain - Murcia) - 24010254

Location: Madrid, ES-Madrid | Spain | Remote

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (Spain - Murcia) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

• Supports management in the achievement of the business plans and targets (network, volumes and profitability).
• Supports the Retail Business by expanding the sub agents network in the assigned regions.
• Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
• Maintains a database of all prospect Agents, contact details and status of sales activity.
• Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
• Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
• Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
• Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
• Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
• Performs other duties as required by the business.

Education

• Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 3+ years' experience in a field sales role, selling, and servicing retail customers.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting product/service opportunities to clients/customers.
• First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
• Strong presentation skills; ability to present to prospective Agents in a professional format.
• Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
• Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken English and Spanish.
• Driving License B for Spain, preferably owning a car.
• Computer literate - able to use Microsoft suite of packages.

#LI-AZ1

Sales & Account Manager (Spain - Balearic Islands) - 24010255

Location: Madrid, ES-Madrid | Spain | Remote

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (Spain - Balearic Islands) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

• Supports management in the achievement of the business plans and targets (network, volumes and profitability).
• Supports the Retail Business by expanding the sub agents network in the assigned regions.
• Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
• Maintains a database of all prospect Agents, contact details and status of sales activity.
• Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
• Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
• Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
• Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
• Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
• Performs other duties as required by the business.

Education

• Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 3+ years' experience in a field sales role, selling, and servicing retail customers.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting product/service opportunities to clients/customers.
• First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
• Strong presentation skills; ability to present to prospective Agents in a professional format.
• Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
• Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken English and Spanish.
• Driving License B for Spain, preferably owning a car.
• Computer literate - able to use Microsoft suite of packages.

#LI-AZ1

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin - 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

MoneyGram International bietet Menschen, die von ihren Freunden und Familien getrennt leben oder über eingeschränkte Bankbeziehungen verfügen, bessere Möglichkeiten zur Deckung ihrer finanziellen Bedürfnisse. Als führender globaler Anbieter von Geldüberweisungsdiensten ermöglicht es MoneyGram International seinen Kunden, Geld schnell und sicher rund um die Welt zu überweisen. Das weltweite Netz des Unternehmens besteht aus über 440.000 Vertretungen in über 200 Ländern und Territorien. Dem bequemen und zuverlässigen Netz von MoneyGram gehören Einzelhandelsunternehmen, internationale Poststellen und Finanzinstitute an. Diese Rolle ist befristet auf ein Jahr.

Für unsere Vertriebsgebiete in Berlin suchen wir zum frühestmöglichen Zeitpunkt eine/n Außendienstmitarbeiter/Sales and Account Manager (m/w) für den ethnischen Markt zur Verstärkung für unser bestehendes, dynamisches Vertriebsteam.

• Gewinnen Sie neue Vertriebspartner im ethnischen Umfeld unserer Kunden, bringen Sie MoneyGram näher zu unseren Kunden
• Mit ihrem internationalen Hintergrund und Ihrer Kommunikationsstärke sind Sie der ideale Ansprechpartner für unsere Vertriebspartner und Kunden
• Hohe Mobilität garantiert Ihnen viel Abwechslung in Ihrer Tätigkeit, Ausgangspunkt ist Ihr Home Office

Ihr Aufgaben:

• Identifizieren von potentiellen Vertriebspartnern im ethnischen Markt (Internetcafés, Call Shops, internationaler Einzelhandel etc.)
• Erweiterung des bestehenden Netzwerkes durch Neukundengewinnung - vom Kontaktaufbau über die Akquisition bis zum Vertragsabschluss und der anschliessenden Betreuung
• Pflege des bestehenden Netzwerkes in Ihrem Gebiet durch regelmässige Besuche
• Aktive Umsetzung der Vertriebsziele und Unterstützung des Vertriebsleiters
• Zusammenarbeit mit der Marketingabteilung bei der Ausstattung der neuen Partnern mit POS-Material et

Sie bringen mit:

• Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
• eine erfolgreiche abgeschlossene kaufmännische Ausbildung
• erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
• eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
• Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
• Gute MS Office Kenntnisse
• Führerschein Klasse B bzw. 3
• Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Augsburg - 24010240

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

MoneyGram International bietet Menschen, die von ihren Freunden und Familien getrennt leben oder über eingeschränkte Bankbeziehungen verfügen, bessere Möglichkeiten zur Deckung ihrer finanziellen Bedürfnisse. Als führender globaler Anbieter von Geldüberweisungsdiensten ermöglicht es MoneyGram International seinen Kunden, Geld schnell und sicher rund um die Welt zu überweisen. Das weltweite Netz des Unternehmens besteht aus über 440.000 Vertretungen in über 200 Ländern und Territorien. Dem bequemen und zuverlässigen Netz von MoneyGram gehören Einzelhandelsunternehmen, internationale Poststellen und Finanzinstitute an. Diese Rolle ist befristet auf ein Jahr.

Für unsere Vertriebsgebiete in Augsburg suchen wir zum frühestmöglichen Zeitpunkt eine/n Außendienstmitarbeiter/Sales and Account Manager (m/w) für den ethnischen Markt zur Verstärkung für unser bestehendes, dynamisches Vertriebsteam.

• Gewinnen Sie neue Vertriebspartner im ethnischen Umfeld unserer Kunden, bringen Sie MoneyGram näher zu unseren Kunden
• Mit ihrem internationalen Hintergrund und Ihrer Kommunikationsstärke sind Sie der ideale Ansprechpartner für unsere Vertriebspartner und Kunden
• Hohe Mobilität garantiert Ihnen viel Abwechslung in Ihrer Tätigkeit, Ausgangspunkt ist Ihr Home Office

Ihr Aufgaben:

• Identifizieren von potentiellen Vertriebspartnern im ethnischen Markt (Internetcafés, Call Shops, internationaler Einzelhandel etc.)
• Erweiterung des bestehenden Netzwerkes durch Neukundengewinnung - vom Kontaktaufbau über die Akquisition bis zum Vertragsabschluss und der anschliessenden Betreuung
• Pflege des bestehenden Netzwerkes in Ihrem Gebiet durch regelmässige Besuche
• Aktive Umsetzung der Vertriebsziele und Unterstützung des Vertriebsleiters
• Zusammenarbeit mit der Marketingabteilung bei der Ausstattung der neuen Partnern mit POS-Material

Sie bringen mit:

• Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
• eine erfolgreiche abgeschlossene kaufmännische Ausbildung
• erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
• eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
• Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
• Gute MS Office Kenntnisse
• Führerschein Klasse B bzw. 3
• Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Sales & Account Manager - Ireland - 24010252

Location: Dublin, Ireland | Location |

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (covered area - Ireland) will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

• Supports management in the achievement of the business plans and targets (network, volumes and profitability).
• Supports the Retail Business by expanding the sub agents network in the assigned regions.
• Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
• Maintains a database of all prospect Agents, contact details and status of sales activity.
• Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
• Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
• Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties.
• Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
• Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
• Performs other duties as required by the business.

Education

• Minimum Required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 3+ years' experience in a field sales role, selling, and servicing retail customers.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting product/service opportunities to clients/customers.
• First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
• Strong presentation skills; ability to present to prospective Agents in a professional format.
• Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
• Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken English.
• Computer literate - able to use Microsoft suite of packages.
• Driving License B for Ireland, preferably owning a car.

#LI-AZ1

Accounts Payable Specialist - 24010250

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Finance

Education

• Associate Degree in Accounting.
• 4-year degree preferred or combination of significant work experience and college.

Experience

• Any combination of relevant education and experience and/or related professional designations or certifications in this field is highly desirable.
• 3+ years of experience in accounts payable – Multi-national company (US based a plus).
• 2 years of general accounting experience, strongly preferred.

Essential Skills

• Effective interpersonal skills regarding communication and collaboration.
• Resourceful with the ability to take ownership of issues and drive resolution.
• Demonstrated professional written and verbal communication skills.
• Proficient with large ERP Payables expense management applications. (Oracle Preferred)
• Proficient 10-key and typing skills.
• PC proficiency including Microsoft Excel, Outlook and Word.
• Demonstrates a customer first mindset.
• Committed to meeting deadlines and prioritizing work.
• Proficient at organizing tasks and managing time efficiently.
• Committed to reviewing and verifying details and accuracy.
• Capable of adapting to changing priorities and job responsibilities.
• International (EMEAPP) experience - preferred.

Anticipated Base Pay: $25-$28/hour  + participation in our annual bonus plan. 

Benefits: 

• Remote Flexibility
• Generous PTO
• 13 Paid Holidays 
• 22 Weeks of Maternity Leave 
• 4 Weeks of Family Bonding 
• Medical / Dental / Vision Insurance
• 401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

#LI-ME1

#HTFUS

Business Partner Support Specialist with Spanish - 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Job Summary

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

Primary Responsibilities

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.

·       Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.

Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.

Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.

·       Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.

·       Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.

Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.

Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.

·       Assists with various projects and performs other duties as assigned.

·       Shift work may be required.

Education

·       High School Diploma/GED or equivalent outside of US.

Experience

·       1-2 years’ experience preferred in account relationship management or customer service.

 Candidates without experience welcomed!

Essential Skills

·       Fluent in English both spoken and written.

·       Fluent in Spanish both spoken and written.

·       Strong customer service orientation.

·       Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.

·       Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.

·       Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.

·       Ability to address issues with diplomacy and tact.

·       Solid detail orientation and problem-solving skills.

·       Solid knowledge of MS office applications (Word, Excel, etc.).

·       Ability to work on several systems/programs simultaneously.

·       Ability to work under stress and time pressure.

·       Knowledge of Oracle and Salesforce (preferred).

Account Manager - Saudi Arabia - 24010225

Location: Riyadh, SA-Riyadh | Saudi Arabia |

Job Schedule: Full-time

Department: Sales

Job Summary

The Account Manager (for Saudi Arabia) is responsible for building and developing strong relationships with clients and partners to achieve long-term partnership, as well as connecting with key business executives and stakeholders, serving as MoneyGram’s main point of contact for them for any client queries. The incumbent works closely with sales and marketing teams to develop strategic growth plans. The Account Manager is also responsible for accurately completing routine reports and be compliant with regulatory and company guidelines.  

Primary Responsibilities

• Drives Volume and Client Retention for the respective account(s) in Saudi Arabia.
• Proactively interprets financial analysis and insights to formulate and drive profitable growth and retention strategies.
• Works closely with the Marketing Teams to build, implement and execute comprehensive, robust and customer focused campaigns to increase client profitable growth and retention.
• Demonstrates thorough knowledge of MoneyGram products and services to further educate business partners and decision makers on the latest MoneyGram products and services.
• Sets driving performance standards and, using pragmatic process and an analytical mindset, supports and work with stakeholders to deliver goals and outcomes.
• Attends periodic meetings with partner(s). to discuss business development pillars including growth, revenues, volumes using SWOT analysis. 
• Leads business relationships, meetings, activities, tasks, and work with technical team members to ensure objectives are achieved within prescribed timeframe and budget.
• Understands the partners’ specific claims and requirements, works with them to achieve their goals and owns client issue resolution.
• Maintains genuine business relationship with business management & key personnel within each assigned account.
• Acts as direct liaison responsible for the relationship and provides partners with a primary point of contact for all their business needs.
• Assists in coordinating the development of Client Account Management training programs for client operations associates.
• Maintains up-to-date database for issue tracking system to manage, document, report and analyse incoming client requests.
• Performs other duties as assigned.

Education

• Minimum required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 7+ years’ experience in account management and farming in Saudi Arabia.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in account management and sales for financial services within the Saudi market (preferably international remittance), with a demonstrated ability to increase volumes and client retention.
• Demonstrated experience in building and maintaining client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting financial product/service opportunities to clients.
• First class interpersonal skills, able to build and maintain credible relationships with partners.
• Strong presentation skills.
• Excellent organizational skills - ability to prioritize own workload and liaison with a geographically dispersed team across matrix organization.
• Excellent problem-solving skills – able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen – able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken in English and Arabic.
• Computer literate - able to use Microsoft suite of packages.
• Familiarity with Salesforce would be an asset.

#LI-AZ1

Business Partner Support Specialist - 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

Job Summary
The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

Primary Responsibilities

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.
• Shift work may be required.

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English both spoken and written.

HR Business Partner - 24010277

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Human Resources

HR Business Partner at MoneyGram: Weaving Together Threads of Culture and Connection

Why MoneyGram?
At MoneyGram, we're not just about moving money. We're about connecting people and enriching lives across the globe. As pioneers in the fintech space, we're continuously breaking new ground - and we believe our people are the key to this journey. That's where you come in. We're seeking an HR Business Partner, someone passionate about crafting an inclusive, vibrant workplace where every voice is heard, and every contribution valued.

Your Mission:
Forget the old HR playbook. Your role is to design and nurture an organizational culture that thrives on connection, innovation, and inclusivity. You'll be the beacon of transformation, guiding us through change with humor, wisdom, and a touch of creativity. This role is about building bridges, breaking down barriers, and creating a workspace that feels like a community.

Key Responsibilities:

• Act as a strategic partner, aligning HR initiatives with business objectives to foster a culture of excellence and connection.
• Lead change with a smile, navigating the organization through growth and transformation while keeping our core values at heart.
• Be the guardian of talent, developing strategies that attract, retain, and nurture diversity and skill in equal measure.
• Champion a culture of feedback and continuous improvement, where constructive conversations lead to real change.
• Resolve complex employee relations issues with empathy and effectiveness, maintaining a balance between fairness and organizational needs.
• Promote engagement and employee well-being, creating programs and initiatives that enhance work-life harmony and job satisfaction.

What Makes You Stand Out:

• A bachelor’s degree in human resources, Business Management, or related field, with a track record of continuous learning.
• Over 5 years of progressive HR experience, with a special flair for culture building, change management, and employee engagement.
• A proven ability to communicate effectively across all levels of an organization, blending professionalism with a genuine touch of personality.
• Agility in HR practices, ready to adapt and evolve with the business landscape.
• Exceptional problem-solving skills, combining creativity with practical solutions.
• A strong belief in the power of inclusivity and diversity as foundations of a thriving workplace.
• An experienced innovator with strong analytical skills, a proactive and curious nature along with meticulous attention to details.

Perks of Joining MoneyGram:
We offer more than just a paycheck. Join us, and you'll enjoy a full suite of benefits from day one, including health, dental, vision, and life insurance, 401(k) with company match, generous PTO, and the opportunity to be part of a truly global team. Plus, we're committed to your development and offer numerous opportunities for career growth.

Ready to Craft a Culture Worth Celebrating?
If you're itching to put your stamp on the future of HR, to lead with heart, humor, and humility, and to make a real difference in the lives of people around the world, MoneyGram is your stage.

Anticipated Base Pay: $80K-150K + participation in our annual bonus plan.

Sales & Account Manager (Catalunya & Valencia) - 24010261

Location: Madrid, ES-Madrid | Spain | Remote

Job Schedule: Full-time

Department: Sales

Job Summary

The Sales & Account Manager (Catalunya & Valencia areas mainly) will be responsible for increasing the productivity of our Agent network across the assigned region by identifying prospects and opportunities on the Agents' network in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolve any issues, provides customer care and identifies any service improvements which will facilitate increased transaction volumes.

Primary Responsibilities

• Supports management in the achievement of the business plans and targets (network, volumes and profitability).
• Supports the Agents' Business on the existing network in the assigned regions.
• Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
• Maintains a database of all prospect Agents, contact details and status of sales activity.
• Works with Revenue Optimization on corridor analysis and refinement of pricing strategies to improve product profitability in addition to transaction volumes.
• Supports the Revenue Optimization Team, as required, by communicating any gaps/shortage of signage and point-of-sale materials.
• Performs other duties, as required by the business.

Education

• Bachelor's degree in related field preferred or equivalent work experience.

Experience

• 3+ years' experience in a field sales role, preferably in financial services industry.
• Current or recent experience in remittance industry with exposure to retail, banking and digital channels will be a distinct advantage.
• Must be comfortable with financial analysis, business case preparation and feasibility assessment.

Essential Skills

• Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
• Driving licence required, and preferably owning a car.
• Excellent communication skills.
• Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
• Positive attitude and ability to maintain a disciplined and organized approach. Honest, reliable and able to work in a team.
• First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
• Strong presentation skills; ability to present to prospective Agents in a professional format.
• Excellent organizational skills; ability to prioritize own workload and liaison with a geographically dispersed team.
• Excellent problem solving skills; able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen; able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken in Spanish. Fluency in English would be highly advantageous.
• Computer literate - able to use Microsoft suite of packages.

#LI-AZ1

Branch Sales Specialist - 24010300

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Sales

The major function of this job is to support UK Super-Agent branches by way of regular visits to branches across the UK, delivering marketing materials and gathering data on pricing and competition details. This role will allow and facilitate the enablement of regular and scheduled branch visits.

Incident Manager - 24010267

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology

Job Summary

The IT Operations Analyst II is responsible for the administration, support, implementation, maintenance, and optimization of IT Service Support application(s), used by the MoneyGram organization for Incident, Problem, Request, and Change Management. The incumbent instructs others regarding the use and capabilities of the software, creation of documentation to facilitate efficient and proper use, and identification of key performance indicators that will present quantitative feedback to affect proactive solutions. The incumbent is also considered the application owner for IT service support and will be responsible for driving improvements in the tool(s), working with vendors to facilitate upgrades and following industry best standards when possible and appropriate.

Primary Responsibilities

• Provides day-to-day administration and troubleshooting for the service support application(s).
• Reviews and implements application patches, evaluates upcoming tool versions and releases as necessary.
• Provides second level support for production control, applications development, quality assurance and business users.
• Analyzes data and prepares reports covering a variety of functional areas.
• Applies creative thinking and analysis to develop new concepts for ongoing data into information.
• Creates tools to track information and monitor service and/or productivity levels of various operational departments and personnel.
• Builds custom reports, facilitates ad-hoc reporting and works with various customers to ensure service support application reporting meets business needs.
• Analyzes, optimizes, and improves IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes.
• Follows industry best practices where possible and/or appropriate.
• Recommends, develops and implements improvements.
• Works on technical support issues relating to the Service Support tools and software applications, interfacing with 3rd-party vendors as necessary, includes on-call responsibilities as needed.
• Leads, coaches, and provides ongoing training to individuals in all areas of IT (including managers, directors, and VPs) in proper user of the service support application(s).
• Performs other duties as assigned.

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Education

• Minimum Required: BA/BS or equivalent work experience

Experience

• 3-5 years' experience.
• 3+ years' SQL Server experience.

Essential Skills

• Strong demonstrated planning, problem solving, and analytical skills.
• Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc.
• Ability to anticipate problems, contribute innovative solutions to IT management.
• Demonstrated ability to probe, diagnose and resolve customer issues.
• Detail oriented.
• Ability to prioritize and handle multiple tasks, while working with minimal supervision.
• Excellent written and oral communication skills.
• Ability to communicate technical information to nontechnical personnel.
• Experience building and supporting workflow applications using workflow tools, preferred.

Compliance Analytics Manager - 24010251

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Compliance

Compliance Analytics Manager- Remote, USA

MoneyGram International, Inc. is revolutionizing the world of digital peer-to-peer payments! With a purpose-driven strategy and a strong culture of fintech innovation, MoneyGram has connected over 150 million people in the last five years. The Company's modern, mobile, and API-driven platform and collaborations with top brands make it easy for consumers to access its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement.

Join the movement of money with MoneyGram!

The Compliance Analytics Manager is responsible for utilizing a series of controls, tools and rules in order to mitigate risk. This hands-on role will be responsible for the implementation and oversight of the Compliance data management goals for the Reporting and Analytics Department.

The incumbent will work closely with Compliance and the technical team as a major contributor to the requirements specification deliverable, assists in writing business and functional requirements.  Performs feasibility analysis, scoping projects, and working with the project management team to prioritize deliverables and negotiate on product functionalities are critical aspects to the day-to-day responsibilities.

 
Primary Responsibilities

• Manages the Compliance Program which is an initiative to drive the maturity and overall health of the Compliance systems and data consolidation efforts with the goal of improved reporting and analytic capabilities.  The program takes a holistic view of all the compliance data with overseeing the coordination of concurrent projects to ensure they are aligned towards the end goal.  
• Facilitates a shared understanding of the data or reporting problem, the possible solutions, and determines the scope of the needed project.
• Works to solve technical challenges, especially when they involve negotiation between multiple business or technical stakeholders.
• Acts as the Compliance SME on data integration initiatives with the goal of providing users with a unified view of data thru reporting and analytics.  
• Collaborates with IT BAs to give requirements on how the information should be housed.
• Leads initiatives to improve and expand the current Compliance data attributes tracked thru formalized and non-formalized IT channels to improve reporting and analytics.
• Works with the Compliance Enhancement program to provide guidance for the life cycle of Compliance data. 
• Ensures data is captured correctly; gives guidance to maintain integrity and consistency of information ensuring data is centralized and accessible for the purposes of metrics reporting appropriate access to the data for our users.
• Performs other duties as assigned.

Education

• Bachelor's degree - Computer Science, Information Systems Management, Statistics, Business Administration, or another related field.

Experience

• 5+ years of relevant experience in a Data Analytics or Business Analyst role or equivalent work experience.

Essential Skills

• SQL Server, Advanced SQL, Transact SQL, or PL\SQL skills used in a data analytics capacity.
• Advanced Excel skills.  (e.g. high comfort level with consolidating and joining data, creating formulas, VLOOKUP’s, possibly macro development).
• Ability to identify and resolve Data Quality Issues. 
• Performs root cause analysis, identifying and resolving data quality issues for remediation.
• Conceptual Modeling of the Compliance view of the solution to help bring Compliance, technology, and delivery groups together in defining solution scope. 
• Ability to communicate various levels of detail appropriate to the audience.
• Strong understanding of databases and data structures.
• Strong attention to detail.  
• Ability to be vigilant in analysis to come to correct conclusions.
• Strong understanding of development processes.
• Solid analytical with problem-solving and conflict resolution skills to help identify, communicate, and resolve issues.

A global fintech enabling consumers and businesses to move and manage money in nearly every country around the world. Join the movement!

Through its expansive set of fintech offerings, MoneyGram provides millions of consumers annually the ability to seamlessly send money home to family and friends and buy, sell, and hold cryptocurrencies on its industry-leading app.

The Company's innovative cross-border platform enables its customers to send funds directly into bank accounts and mobile wallets or cash-in and cash-out more than 135 currencies and numerous cryptocurrencies through one of the largest cash distribution networks in the world.

Modern, mobile, and API-driven, MoneyGram's white-labeled remittance service also provides some of the world's top brands and organizations the ability to disburse funds directly to their consumer clients.

Salary:

 Anticipated Base Performance Pay: $90,000 - $140,000 + Participation in our annual bonus plan.

 Benefits: 

·         Remote Flexibility

·         Generous PTO

·         13 Paid Holidays 

·         22 Weeks of Maternity Leave 

·         4 Weeks of Family Bonding 

·         Medical / Dental / Vision Insurance

·         401K with Employer Match

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Product Comms Analyst lll - 24010262

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

Job Summary

The Product Communications Analyst III will be responsible for developing communication materials and analytics in support of new product launches as well as enhancements to existing products and points of sale. This position will act as a facilitation/liaison point of contact between multiple operational areas prior to products being released to the market by providing the structure, tools, and materials needed for introducing a change or new product to the market, ensuring appropriateness and consistency in messages.  Additionally, this role will participate in the creation and analysis of data, metrics and information used to manage and measure progress and business results.

Primary Responsibilities

• • Manage small to medium projects from requirement identification through to delivery, monitoring, and closure.
  • Create internal and external communication plans that are designed to meet the needs of specific targeted audiences.
  • Solicit content, write, manage, and maintain consistent communications and launch plans, including sales materials, release summaries, etc.
  • Participate in and lead sessions with Product teams during the product development lifecycle to understand requirements, drivers, and business goals. 
  • Write and run reports needed for the business and leadership to analyze impacts of changes to products, status of deployments, or other key metrics.
  • Analyze and present complex data using various presentation methods and tools, providing conclusions and recommendations to most effectively communicate to the target audiences (C-level, individual contributors through Sr. Leadership levels).
  • Identify opportunities for business process improvement, cost savings, and efficiencies; create and implement plans for improvements.

Education

• Bachelor’s degree 
   

Experience

• • 5+ years of experience in international organizations within go-to-market, PR, marketing, or communications areas, preferably in the financial services industry.
  • 3+ years of experience managing projects and processes.
  • 3+ years of experience in reporting and data analysis.

Essential Skills

• • Exceptional business and technical writing, editing, and proofreading skills.
  • Strong analytical and reporting skills.
  • Consistent attention to detail and eye for presenting information and data.
  • Initiative, follow through, and time management skills.
  • Knowledge of marketing and communication principles.
  • Able to apply knowledge and skills to a wide range of standard and non-standard situations.
  • Strong project management and organizational skills with the ability to multi-task, prioritize, and change course as required.
  • Excellent interpersonal skills; comfortable working with multiple levels of the organization.
  • Ability to work in changing environments, focusing on impromptu high urgency requests, multiple levels of the organization.
  • Highly adaptable; ability to contribute to a successful team environment.
  • Creativity
  • Strong problem solving abilities.
  • Proficiency using MS Office tools; highly skilled in PowerPoint, Excel, and Adobe Creative Suite.
  • English language fluency; Spanish and/or French a plus.

AI Machine Learning Product Owner - 24010269

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Job Summary

Incumbent in this role is responsible for the platform strategy, profitability, execution, and the ongoing ownership of products within one purview. They will lead the platform request while coordinating with engineering, marketing, sales, and other teams across the global organization. This role regularly interacts with executive leadership to provide updates, discuss strategic changes, and align on performance. Additional responsibilities include developing the business requirements and roadmaps, as well as incorporating feedback from customers into the overall strategy and process.

Primary Responsibilities

• Oversee the development process, cooperating with design teams, operations managers, finance teams, and engineering managers. 
• Proven knowledge on AI/ML technology, application & best practices.
• Define pipeline, project plans and platform development concepts. 
• Analyze and report project data for effective launches, while ensuring that all compliance, quality, usability, and reliability standards are met. 
• Obtain real-time feedback from clients, designers, and engineers, and adjust process enhancements specifications as needed. 
• Review user stories, acceptance criteria, other backlog items & support during refinement sessions.
• Understand business value of Backlog items, clarify the user needs & qualify requests for implementation.
• Estimate & Plan delivery timelines based on development, testing, regression efforts & dependencies.
• Assign tasks to business analysts per product vision, roadmap & priority.
• Guide entire scrum team from Product Owner perspective throughout the development process.
• Perform Product Owner Acceptance testing on all features developed by the team.
• Adhoc decision making during sprint lifecycle on items / features being developed, removing roadblocks in development / delivery.
• Collaboratively work with other product owners & IT teams for cross-functional product deliverables / projects.
• Facilitate weekly status update & prioritization meetings with key business stakeholder groups for all products handled.
• Actively participate in all agile scrum ceremonies: daily standups, refinements, sprint planning, sprint demo & retrospective.
• Prepare regular reports on product health, standard KPIs & any additional insights required by leadership.
• Data-driven approach to determine future enhancements to meet product vision & strategic goals.
• Strong problem solving & analytical skills.
• Excellent communication & stakeholder management skills.

Education:

• Bachelor’s degree required.

Experience:

• At least 3 years of experience in product or project management in a financial services or financial technology company
• Experience with AIML is a huge plus. 
• Experience with Jira / Salesforce is nice to have.

Essential Skills:

• Background in software development and program management is preferred.

Opérateur référent (H/F) en agence Marseille, CDI - 24010310

Location: Marseille, FR-Marseille | France |

Job Schedule: Full-time

Department: Sales

MoneyGram International offre, aux personnes séparées de leurs amis et de leur famille, ou disposant de relations bancaires limitées, une autre possibilité de répondre à leurs besoins financiers.  En tant que premier fournisseur mondial de services de transfert d'argent, MoneyGram International permet, à ses clients, de transférer de l'argent rapidement et en toute sécurité, dans le monde entier. 

Le réseau mondial de l'entreprise comprend plus de 350.000 sites dans plus de 200 pays.  Le réseau fiable et facile d'accès, de MoneyGram, comprend des détaillants, des bureaux de poste internationaux et des institutions financières. 

Pour soutenir nos activités, au sein de notre agence, située à Marseille, nous recherchons un Opérateur référent (F/H).  Dans ce rôle d’un Manager Responsable d’Agence, vous assurerez l’acquisition, la fidélisation et le suivi des clients MoneyGram, ainsi que le développement des activités sur place.

MISSIONS PRINCIPALES :
• Assure les fonctions d’Opératrice/teur en agence au quotidien
• S’assure de l’ouverture/fermeture quotidienne des agences de son périmètre, ainsi que celui de son binôme, en cas d’absence de ce dernier
• Etablit les plannings, gère les pointages dans Kronos et les absences dans ServiceNow
• Coordonne, commande et suit tous les besoins logistiques des agences
• Veille à l’entretien et la maintenance du matériel des agences, en coordination avec l’Office Manager, le Responsable des Services Généraux et le Responsable Logistique
• Contrôle les coffres et les éventuels écarts de caisse, ainsi que la gestion des commandes monnaies et délestages, en coordination avec le service Cash Control et le Manager Owned Stores
• Assure la promotion des nouveaux produits et services (posters en place, services proposés en agence et discours commercial)
• Effectue le suivi des résultats : veille concurrentielle et indicateurs de performance
• Travaille en coordination avec le Service Quality Manager et le Process & Team Development Manager
• Fidélise et assure, au quotidien, l’implication des Opératrices/teurs des agences de son périmètre
• S’assure de la bonne application des procédures internes à la Société et au Groupe

ENVIRONNEMENT ET CONTEXTE :
• Reporte au Responsable du Réseau d’Agences (Manager Owned Stores)
• Travail en équipe ; en relation avec les différents interlocuteurs de MPS France et du Groupe
• Basé dans un point de vente MoneyGram
• Peut être amené à se déplacer entre les agences de son périmètre et de celui de son binôme
• Le périmètre des agences sera susceptible d’être modifié en fonction des besoins business
• Travail du lundi au samedi, avec modulation hebdomadaire des journées travaillées
• Travail quotidien en binôme avec un(e) autre Référent(e) désigné(e)

Nous vous offrons :

L'expérience de l'un des leaders mondiaux, dans le domaine du transfert d'espèces.

Un travail varié et à responsabilités, dans une entreprise mondiale et un marché en pleine croissance.

Une ambiance de travail agréable, au sein d'une équipe engagée et motivée.

Un package de rémunération attractif et orienté vers le succès : rémunération fixe + Prime Trimestrielle + Carte Tickets Restaurant

Une formation structurée et complète (3 jours théoriques).

Poste à pourvoir immédiatement.    

Education:

• Diplôme d'études secondaires minimum

Expérience:

• 12 mois d'expérience comme Conseiller/ère Clientèle ou Opérateur/trice Référent 

QUALIFICATIONS, EXPERIENCE, PREREQUIS :
• Niveau d’anglais exigé : intermediaire ou avancé
• Très grande sensibilité à la gestion du client – Customer Centric
• Sensibilité commerciale/business démontrée
• Capacité à établir rapidement un rapport de confiance avec les clients
• Grande autonomie et engagement professionnel
• Capacité raisonnée dans la prise de décisions
• Autonomie sur les outils informatiques et de communication
• Conscience professionnelle, rigueur et organisation
• Capacité d’animation d’un petit groupe de salariés
• Être positif, dynamique, diplomate, empathique

Compliance QA Analyst III - 24010311

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Compliance

Job Summary

The Compliance Quality Assurance Analyst plays a crucial role by ensuring compliance with regulatory expectations and internal policies and procedures. This role is responsible for assessing reviews or investigations conducted by different compliance groups (e.g. Agent Oversight and Actions, Global Due Diligence, Transaction Monitoring and Reporting, and Financial Intelligence Unit) to ensure procedural adherence, supportable case disposition (where applicable), adequacy of research and analysis, mitigation actions, documentation/record keeping, and management oversight.

The Compliance QA Analyst is expected to be a subject matter expert in the supported areas and is expected to provide guidance and feedback related to the procedures and regulatory impact of the errors identified.

Primary Responsibilities

• Perform Quality Assurance assessments in accordance with AML/CFT, regulatory, Fraud prevention policies and departmental procedures within established timeframes and identifies instances where a decision to file a SAR or clear a case were inadequate and ensures proper action is taken, including verifying the proper amendment of SARs or additional agent and consumer level mitigating actions.
• Document the results of QA assessments in accordance with applicable recordkeeping guidelines and provide feedback and guidance on proper procedural implementation.
• Provides targeted training to Analysts or Regional Compliance Officers, as applicable, to ensure processes are followed and results of research are clearly identified and documented.
• Actively support managers and supervisors with performance management, assisting in error trend analysis and designing and implementation of improvement plans and training programs.
• Provide insight into quality gaps discovered and ensure these gaps are communicated to appropriate management and business owners.
• Maintain a working knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes.
• Coordinate with team members and other departments to determine the proper course of action in handling potentially suspicious activity as required by applicable global regulatory, law enforcement or, Financial Intelligence Units.
• Liaise with various internal departments as necessary.
• Perform other duties as assigned.

Education

• Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
• BA /BS in business, finance, law enforcement, legal studies, or a related field; may be substituted with equivalent work experience in Financial Services, Law Enforcement, Banking, or a related field.

Experience

• 2-5 years' experience in KYC/GDD, financial compliance investigations, SAR/STR/CTR reporting, Anti-Money Laundering, Fraud Prevention compliance program audit or a related field.
• Investigations experience in a Money Service Business preferred.
• 1 year of experience providing feedback, coaching, training, in a related field.
• CAMS or CFE certification preferred.

Essential Skills

• Intermediate knowledge of BSA, USA Patriot act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements, and/or global AML/CFT/Fraud laws and regulations preferred.
• Demonstrated ability to work successfully in a fast pace, highly structured, deadline driven culture.
• Excellent organization, strong time management skills, including the ability to effectively prioritize work assignments with changing priorities.
• Must be a self-starter with strong attention to detail.
• Must be able to work independently or in a team environment under minimum supervision.
• Exceptional research and analytical, cross-referencing, and deductive reasoning skills.
• Excellent written and verbal skills necessary to interact and communicate with various levels of internal and external clients, up to and including senior leadership & law enforcement.
• Experience working with highly confidential information.
• Capable of sharing knowledge and feedback, mentoring, and training other team members.
• Have a solid business knowledge and comprehension of MoneyGram products and services globally.
• Strong sense of ownership and responsibility.
• Must be proficient in Microsoft Office.

Senior Data Financial Analyst - 24010278

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Finance

Job Summary

The Senior Data/Financial Analyst will partner with the Finance team to enable them to answer key questions to help make business decisions. This role is responsible for providing analysis & insights, creating dashboards, and recommendations for Finance and the broader Digital strategy team. The role includes cooperation and coordination with various functions within the company and requires good communication skills.

Primary Responsibilities

• Use data to analyze and evaluate, transform data and insights into business recommendations, communicate learnings and recommendations to various audiences of all levels.
• Perform correlation analysis to help drive business decisions.
• Work with the Finance team to help support Reporting needs for the Global digital business.
• Help support the annual and monthly Planning/Forecasting process. 

Education

Minimum Required: 

• Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees.

Experience

Minimum Required: 

• 3-5 years of experience or relevant work experience in analytics, finance, or consulting roles.
• Experience using tools such as SQL to assess datasets and recommend solutions.
• Experience in financial services industry preferred

Skills

Minimum Required: 

• Strong technical and quantitative background with outstanding analytical skills and the ability to synthesize situations for corresponding solutions, options and action plans to impact efficiency, and improvements to the business.
• Experience with basic level of budgeting and forecasting as well as ad-hoc financial analysis
• Advanced knowledge in using tools needed for their focus domain area (examples: SQL, Python, R etc.)
• Strong visualization skills.
• Advanced Excel knowledge.
• Experience using BiqQuery, Google Cloud Platform and Essbase a plus.