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Customer Service Specialist (B2B) with German - 25010539

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

The Business Partner Support Specialist (Customer Service Specialist B2B) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from onboarding, day-to-day activities, and potentially through the termination process.

What you’ll do:

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to, assistance with accounting, technical support, reporting, agent profile changes, transactability issues and training.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries regarding the use of several MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, and setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.
• Shift work may be required.

What we’re looking for:

Education and Experience:

• High School Diploma/GED or equivalent outside of US.
• 1-2 years’ experience preferred in account relationship management or customer service.

Essential skills:

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred).
• Fluent in English and German both spoken and written.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row. 

.Business Partner Support Specialist (Customer Service Specialist B2B) with German

Office Administrator/ Assistant Administratif / Assistante Admninistrative H/F - 25010547

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

L'Office Administrator/ Assistant(e) Administratif(ve) est chargé(e) de veiller au fonctionnement efficace d’un environnement de bureau évoluant rapidement. Il/elle a pour responsabilité d'apporter une assistance aux managers, de maintenir et améliorer les services du bureau et d’apporter un support proactif dans diverses activités administratives, auprès des Collaboratrices et Collaborateurs du bureau de Paris

Responsabilités principales :

• Faire office de point de contact local pour tous les appels téléphoniques ou visites dans le bureau, résoudre, faire suivre ou faire remonter des problèmes si besoin est.
• Transmettre des notifications au personnel du bureau en ce qui concerne le protocole ou les visiteurs potentiels.
• Garantir la bonne tenue des locaux, en relation avec le prestataire de l’espace de coworking, et donner une image appropriée aux visiteurs à tout moment.
• Aider à la planification et l’organisation de réunions et/ou conférences téléphoniques, notamment en organisant les hébergements et autres aspects logistiques.
• Apporter une aide durant les réunions, si nécessaire, préparer et prendre des notes, rédiger des ordres du jour, des comptes rendus et gérer les envois des ordres du jour de réunions et des documents de référence nécessaires.
• Assister le management en l'informant et en faisant remonter les problèmes techniques au service informatique.
• S’assurer des bonnes conditions et fonctionnement du service informatique en assurant la liaison avec le manager du service informatique si besoin est.
• Prendre en charge l’enregistrement, dans le système informatique, des factures de fonctionnement des différentes Directions présentes au bureau de Paris.
• Développer un processus permettant de garder un suivi du centre de coût et une révision mensuelle des relevés du centre de coût du bureau de Paris..
• Identifier les écarts entre les coûts réels et le budget et fournir une mise à jour régulière à la direction.
• Résoudre des questions et des problèmes, entreprendre indépendamment ou coordonner l’action appropriée, en transmettant uniquement les problèmes les plus complexes aux instances les plus élevées.
• Entretenir et gérer les relations avec les fournisseurs (Prestataire de l’espace de Coworking, fournitures de bureau, facilities management, etc.), ainsi qu’avec les autres Office Administrators du Groupe MoneyGram.
• Gérer la flotte automobile  
• Gérer le courrier et l’envoi de toutes natures par l’intermédiaires de prestataires
• Remplir d’autres tâches lorsque le demande le bureau ou l’équipe, quand elles se présentent.

Profil et compétences :

• Toute combinaison de formation initiale adéquate et d’expérience et/ou de certifications dans le domaine est hautement préférable.

Formation :

• Minimum requis : Bac+2 de type BTS assistanat de gestion ou équivalent.

Compétences requises :

• Avoir un très bon niveau d’anglais requis pour être en capacité d’échanger dans un environnement multiculturel.

• Justifier d’une expérience réussie de support administratif ET d’office management 

• Travailler efficacement dans des conditions dynamiques et en lien avec plusieurs managers.

• Assurer une communication de haut niveau, tant avec la direction qu’avec les employés, dans une organisation matricielle complexe

• Justifier de compétences organisationnelles et de planification reconnues.

• Être capable de  prioriser et de gérer des demandes multiples, dans un environnement anglosaxon, très dynamique.

• Coordonner et gérer les relations avec une équipe dispersée sur le terrain.

• Être proactif et à l’écoute des besoins des collaboratrices et collaborateurs du bureau de Paris.

• Avoir le sens des responsabilités et de la chose accomplie correctement.

• Être en capacité d’influer sur les autres, pour s’assurer que les problèmes relevés soient résolus.

• Analyser les causes d’éventuels problèmes, avant d’en référer aux autres

• Aimer rendre service aux autres et savoir créer un environnement bienveillant et de bien-être.

• Justifier d’une connaissance avancée de Word, Excel et PowerPoint (Pack Office 365 Windows).

• Être à l’aise avec l’environnement informatique, de façon générale, afin de coordonner la résolution de problèmes opérationnels, avec le Service Informatique. 

• Maintenir un absolu niveau de confidentialité autour des informations sensibles

• Déployer des compétences relationnelles qui permettent de construire et entretenir des relations tant internes qu’externes.

Office Administrator/ Assistant Administratif / Assistante Admninistrative H/F 

Customer Experience Specialist - 25010566

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

The Customer Experience Specialist plays a key role in resolving transactional issues by collaborating with MoneyGram’s internal teams and external partners. This position provides timely and accurate support for escalated cases, including rejected payments, transaction holds, and refund requests.

The Specialist serves as a liaison through inbound and outbound communications to collect missing information, correct transaction details, and confirm successful fund delivery. By fostering strong relationships with partners and customers, the Specialist contributes to a consistently positive customer experience.

This role ensures high-quality service delivery by adhering to established procedures and maintaining thorough documentation of resolution outcomes. The Specialist remains up to date on product guidelines and system updates to accurately manage a wide range of transaction types.

Additionally, the position supports internal teams by sharing actionable insights from customer and partner interactions, helping to enhance service consistency and drive operational improvements.

What you’ll do:

• Resolve escalated transactions through internal and external partner collaboration.

• Contact customers to collect data, correct transactions, and confirm fund delivery as needed.

• Deliver high-quality service and document resolutions in line with procedures.

• Maintain expertise in systems and processes to manage diverse transaction types.

• Share actionable insights to support teams and improve service consistency.

• Collaborate across channels to resolve issues efficiently and accurately.

   

What we’re looking for:

Education and Experience:

• Higher education

• 1–2 years of customer service experience, preferably in financial services environment

Essential skills:

• Strong customer focus with the ability to manage sensitive issues professionally

• Excellent verbal and written communication skills

• Fluency in English required; additional languages are a plus

• Proven ability to manage time effectively and work independently within a team setting

• High attention to detail and commitment to following procedures accurately

• Solid analytical and research capabilities

• Demonstrated ability to handle confidential information responsibly

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Quick learner with the ability to adapt to new systems and tools

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

Customer Experience Specialist

Market Development Executive - 25010548

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Sales

At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking Market Development Executive to cover corridor expansion and join our British entity.

The Market Development Executive plays a crucial role in developing and expanding our Agent Network and increases transaction volumes by identifying, recruiting, and managing agents operating in high-potential remittance corridors. This position requires a sharp business acumen, strong networking skills, and the ability to translate market opportunities into measurable growth.

What you’ll do

• Identify and sign new agents with proven potential in high-priority remittance corridors.
• Conduct market research to understand customer behaviour, remittance flows, and corridor dynamics within the independent retailers’ network.
• Build a strong pipeline of qualified agents to support strategic corridor growth.
• Negotiate and close deals with agents focused on increasing the overall volumes.
• Oversee onboarding, ensuring agents meet compliance, operational, and quality standards and perform the necessary corrections to ensure time to market is minimized.
• Train agents on company products, systems, and customer service best practices.
• Monitor agent performance, providing regular feedback and tailored support.
• Develop strategies to boost transaction volumes through agent engagement and corridor-focused initiatives.
• Implement promotional campaigns and incentives to drive transaction growth in targeted corridors.
• Build and maintain strong relationships with agents to maximize loyalty and productivity.
• Act as the primary point of contact for corridor-related opportunities and challenges.
• Collaborate with compliance, operations, and marketing teams to ensure agent success.

What we’re looking for

Education and Experience

• BA/BS degree in related field preferred or equivalent work experience.
• Proven experience in business development, sales or agent acquisition (preferably in money transfer, fintech, or financial services).

Essential skills

• Strong understanding of remittance markets and outbound corridors from the UK.
• Excellent negotiation, networking, and relationship-building skills.
• Data-driven mindset with the ability to analyse performance metrics and identify opportunities.
• Highly motivated, self-starter, and comfortable working in a target-driven environment.
• Strong communication skills (verbal and written).
• Fluent/bilingual communication skills in English.
• Ability to travel as required (75% of worktime) for corridor and agent acquisition activities.

Performance Metrics

• Growth in transaction volume and or revenue from targeted corridors.

Why join Us?

Here are some reasons it is so easy to love your career with us!

• Comprehensive Health Insurance - Full coverage, including dental care. Stay healthy and worry-free! 
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones. 
• Pension Program - Secure your future with our robust pension plan, ensuring a comfortable retirement. 
• Gym Membership Stipend - Stay fit and healthy with our gym membership stipend. Your wellness is our priority. 
• Income Protection - Safeguard your income with our comprehensive income protection plan. 
• Childcare vouchers - to help you save on childcare costs and ensure your family is well-supported while you focus on your career. 
• Convenient Commuting Options: 
• Season Ticket Loan - Simplify your daily commute with our interest-free season ticket loan, making your journey to work cost-effective and hassle-free. 
• Cycle to Work Scheme - Embrace a healthier lifestyle and reduce your carbon footprint with our Cycle to Work scheme. Enjoy significant savings on a brand-new bike and accessories, all while promoting a greener way to commute. 
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community. 
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth. 
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered. 
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being. 

• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. 

   

Location: This position is based in London, United Kingdom. It’s hybrid model of work, which means you will have to combine working in the office and working from home.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

#LI-AZ1

Market Development Executive

Principal Marketing Analyst - 25010552

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Marketing

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

About The Role:

We’re building a best-in-class performance marketing engine - and we’re hiring a Principal Marketing Analyst to help make it happen. 

Reporting to the Director of Marketing Analytics, this role will be instrumental in shaping our data-driven marketing strategies, measuring performance, and unlocking insights to fuel customer acquisition and retention across 200 countries.

You’ll work closely with Marketing, Product, Data Science, and Finance teams to support decision-making and optimize ROI across channels. Your work will directly impact how we reach and serve millions of users worldwide.

What You Will Do:

• Lead analytics for omni-channel marketing campaigns (paid search, paid social, , SEO, CRM, offline, etc.) to optimize spend, targeting, and messaging
• Design, build, and maintain performance dashboards and reporting frameworks that drive visibility and accountability across marketing initiatives.
• Foster a culture of experimentation - providing statistical rigor, accelerating feedback loops, and pushing the adoption of data-driven innovation
• Uncover new ways of understanding our data - finding new ways to leverage our existing tools and datasets to provide insights that drive Marketing and the broader business forward. Develop customer segmentation, LTV modeling, and attribution strategies to improve targeting and personalization.
• Own the relationship with key stakeholders to help all Marketing teams integrate data-driven strategic thinking into every decision. 
• Partner across the business - from Product, Pricing, Analytics, Finance, CRM, and Regional Marketing - to align on insights that drive growth strategies, audience segmentation, and full-funnel performance. Collaborate with cross-functional teams to integrate data from internal and external sources (e.g., CRM, web analytics, media platforms).
• Translate complex data into actionable insights and present findings to stakeholders at all levels of the business
• Mentor junior analysts and help define best practices in marketing analytics

What We Are Looking For:

• 8 years of experience in analytics with a Bachelor’s degree, 5 years with a Master’s degree, or 2 years with a PhD – preferably in a fintech or B2C tech environment
• Strong SQL skills and experience working with large datasets and relational databases
• Proficiency in data visualization tools (e.g., Looker, Tableau, Power BI)
• Understanding of marketing KPIs, attribution models, and customer acquisition/retention metrics
• Experience with experimentation and statistical analysis (A/B testing, advanced regression, other methods), preferably in a marketing, research, or evaluation setting
• Experience with Python or R for data analysis
• Excellent communication skills with the ability to explain complex data concepts to non-technical stakeholders.
• Strong understanding of how cultural and economic factors shape consumer behavior
• Proficiency in a language other than English is a plus  

Location:

• This position will be remotely based in the United States

Here Are Some Reasons You Will Love Working At MoneyGram!

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Service Days
• Generous Parental Leave

Anticipated Base Pay: $145,000 - $200,000 + participation in our annual bonus plan

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position.

About MoneyGram

MoneyGram International, Inc is a global financial technology leader, empowering consumers and businesses to send and manage money across 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, TX, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

MoneyGram

Sr. Data Scientist, Marketing - 25010554

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Marketing

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

About the Role

As part of this transformation, we’re building a best-in-class performance marketing engine—and we’re hiring a Sr. Data Scientist, Marketing to help us push it to the next level.

You will sit at the intersection of marketing and data science, developing statistical models, designing experiments, and generating insights that drive customer acquisition and retention across 200+ countries. Reporting to the Director of Marketing Analytics, you’ll work cross-functionally with Marketing, Product, Engineering, Finance, and Regional teams to create impact at scale.

This is a high-visibility, high-impact role that’s ideal for someone who thrives on using data to solve real-world challenges.

What You Will Do:

• Develop and deploy advanced statistical and machine learning models to support key marketing initiatives—including media mix modeling, attribution, targeting, and customer LTV forecasting
• Design and implement robust experimentation frameworks to power A/B and multivariate testing across marketing channels and customer journeys
• Lead exploratory data analysis to uncover opportunities for growth, personalization, and efficiency—leveraging internal and third-party data sources
• Build predictive models that inform campaign strategy, audience segmentation, and churn prevention
• Collaborate with Data Engineering and Analytics teams to build scalable data pipelines and ensure data integrity for modeling and reporting
• Partner with performance marketing, CRM, brand, and regional teams to translate analytical findings into business action
• Develop clear, concise, and compelling data stories for leadership and cross-functional stakeholders
• Stay ahead of the curve on new methodologies, tools, and privacy trends in marketing data science—and help drive their adoption across the organization.

What We Are Looking For:

• 5+ years of experience in data science with a Bachelor’s or Master’s degree or 2+ years with a PhD, preferably with a focus on marketing, customer analytics, or growth in a fintech or B2C tech environment
• Strong programming skills in Python or R, especially for modeling, data manipulation, and visualization

• Expertise in statistical methods (e.g., regression, clustering, time-series, causal inference, uplift modeling, Bayesian approaches)

   

• Deep experience with A/B testing, experiment design, and measurement
• Proficiency in SQL and working with large-scale datasets from data warehouses (e.g., Snowflake, Redshift, BigQuery)
• Familiarity with data visualization tools (e.g., Looker, Tableau, Power BI)
• Hands-on experience with marketing platforms (e.g., Google Ads, Meta, CRM tools) is a plus
• Strong communication skills with the ability to distill complex analysis into clear insights and actionable recommendations
• Comfort operating in a fast-moving, ambiguous, and highly collaborative environment
• Multilingual skills or global market experience is a plus.

Location:

• This position will be remotely based in the United States

Here Are Some Reasons You Will Love Working At MoneyGram!

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Service Days
• Generous Parental Leave

Anticipated Base Pay: $145,000 - $200,000 + participation in our annual bonus plan

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position.

About MoneyGram

MoneyGram International, Inc is a global financial technology leader, empowering consumers and businesses to send and manage money across 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, TX, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

MoneyGram

Training Oversight Analyst - 25010553

Location: Makati, Manila | Philippines |

Job Schedule: Full-time

Department: Global Operations

About MoneyGram

Did you know there are 1.4 billion people in the world that are financially underserved by traditional banks?
In many cases, people that depend on remittances being sent or received, often across different countries. Sometimes even across different continents. MoneyGram impacts the daily life of 1.5 million customers, connecting families and businesses across borders.
By relying on a vast network of agents, by being present in 200+ different countries, and by developing cutting-edge payment technology, MoneyGram is paving the way for global financial fairness and inclusion!
Will you join us in our journey?

We are seeking Training Oversight Analyst to join our Philippines entity.

About the role

The Training Oversight Analyst serves as a central intermediary, facilitating training collaboration between MoneyGram and Outsourced vendor partners. It entails the delivery of product training and the development of essential training materials tailed to the specific LOBs. Additionally, the Training Oversight Analyst assumes oversight of training activities at assigned vendor locations, active engagement in training projects and acts as a SME for designed LOBs. The person ensures transparent communication across all stakeholders and translates pertinent business requirements into effective training resources.

What you’ll do

• Act as the primary liaison between MoneyGram and vendor to ensure effective collaboration in training initiatives. This includes coordinating training activities, ensuring consistent execution and alignment with MoneyGram standards.
• Oversee and evaluate training activities at vendor locations, providing feedback to trainers, and managing training certifications. Proactively manage training performance for assigned vendor locations, including creating action plans for enhanced training efficiency, and actively contribute to training – related projects for continual training program improvement.
• Create simple, easy-to-follow instructional materials to ensure training objectives and opportunities are met effectively.
• Actively manage and participate in assigned projects on behalf of the Training team, ensuring timely training updates and effective coordination.
• Develop, maintain, and continuously update comprehensive training materials tailored to specific products, LOBs and soft skills opportunities.
• Deliver product training in various formats, including in-person and remote sessions.

What you will need to be successful

• At least 3 years of training delivery experience in call center environment. 
• At least 2 years of experience in developing and maintaining comprehensive training materials, including familiarity with LMS systems.
• At least 2 years’ experience of managing internal and external stakeholders at different locations and different time zones.
• At least 1 year of experience in project management pertaining to training.
• Proven experience in creating simple instructional materials to meet training objectives efficiently.
• Experience building positive working relationships at all levels of the organization.
• Fluent in English (other languages a plus).
• This role will have expected travel as part of the overall responsibilities. Ability and willingness to travel is essential. 
• Excellent communication, stakeholder management and organizational skills.
• Proficient in Microsoft Office, project and time management, designing, delivering, and evaluating adaptable training materials under tight deadlines.
• Minimum required education - High School Diploma.
• Coaching certifications will be an advantage.

Why join Us?

Here are some reasons it is so easy to love your career with us!

• Comprehensive Health Insurance - Full coverage for you and your family (including spouse, partner children and siblings). Stay healthy and worry-free! 
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones. 
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community. 
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth. 
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered. 
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. 
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Location: This position is based in the Philippines.  This is a remote flexible role.

#LI-AZ1
 

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Sr. Marketing Manager, Product GTM - 25010578

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Marketing

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

About The Role:

We’ve begun rebuilding our marketing engine from scratch and are looking for a Senior Marketing Manager to own product GTM strategy. In this role, you will collaborate with product leaders as a marketing conduit, ensuring launches are marketed effectively across all paid and organic touchpoints.

This role will coordinate marketing plans across all marketing teams but will report into the CRM organization. This role will also require some hands-on work directly with CRM tools.

What You Will Do:

• Own marketing planning and execution across new product launches, including campaign strategy, channel mix, and messaging cadence

• Design, build, and deploy ad hoc and lifecycle campaigns relating to new products across email, SMS, and push while ensuring quality, consistency, and reporting integrity

• Partner cross-functionally with performance, product, creative, data, and regional teams to level set GTM expectations and roadmaps

• Manage up to leadership and across to peers to support cross-team development, bringing operational clarity and creative quality to the execution process

• Lead A/B testing and experimentation across content, targeting, and journeys post GTM, using insights to continuously improve customer engagement

• Monitor and analyze campaign performance, sharing results and recommendations to improve future creative, targeting, and structure

• Collaborate on content strategy and provide feedback that drives performance across multiple markets and audience types.

What We Are Looking For:

• 7-10 years of experience in CRM, lifecycle, or product marketing—ideally in fintech, SaaS, or high-growth B2C businesses

• The ability to apply audience segmentation, behavioral targeting, and lifecycle strategy to product launches

• Strong cross-functional influencer with the ability to manage up, down, and across to implement process and ways of working across GTM projects

• Data-literate and comfortable building performance narratives based on message engagement, conversion, and other metrics

• A detail-oriented communicator and project manager—able to drive clarity and alignment across functions and timelines

• Experience with translating product experiences into marketing messaging and being able to collaborate with copy/design teams to bring messages to life

• Passionate about scaling CRM as a growth lever, and excited to build within a fast-moving, high-impact team

• Proficient in Braze, Iterable, Zeta, or a similar CRM platform. Familiarity with CDPs and data enrichment tools is a plus.

Location:

• This position will be remotely based in the United States, ET/CT strongly preferred

Here Are Some Reasons You Will Love Working At MoneyGram!

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Service Days
• Generous Parental Leave

Anticipated Base Pay: $135,000 - $180,000 + participation in our annual bonus plan

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position.

About MoneyGram

MoneyGram International, Inc is a global financial technology leader, empowering consumers and businesses to send and manage money across 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, TX, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

#LI-Remote

Senior Marketing Manager UK/Nordics - 25010580

Location: London, England | United Kingdom |

Job Schedule: Full-time

Department: Marketing

We’re rebuilding one of the most trusted names in fintech—and doing it like a startup. 

MoneyGram has been a global leader in cross-border payments for decades, and now we’re entering our most exciting chapter yet: a full-speed, full-scale re-founding led by Anthony Sohoo, with the backing of private equity firm Madison Dearborn Partners.

With a globally recognized brand, deep infrastructure across 200+ countries, and millions of loyal customers, the foundation is strong—and the scale is unreal. We’re now reimagining just how much further we can take it.

We’re rebuilding our growth engine - faster, smarter, and more customer-obsessed than ever. Fewer layers. Sharper strategy. Disciplined execution. A bias for action. We’re looking for bold operators and builders ready to run at this opportunity, shape the future of a scaled business, and leave their mark.

Job Summary

The Senior Marketing Manager, UK/Nordics is responsible for leading the development and execution of integrated consumer marketing strategies that drive brand growth, new customer acquisition, transaction volumes, and market share for the MoneyGram product across the UK. This role partners cross-functionally with internal teams and external Agents to deliver impactful, insight-led campaigns and strategic initiatives aligned with business objectives.

What you’ll get to do

• Lead the development and delivery of the UK marketing strategy in partnership with the Senior Director, Regional Marketing.
• Oversee and evaluate tactical marketing activities across the full marketing mix, managing budgets and ensuring ROI-driven execution.
• Develop annual marketing plans that strengthen brand positioning, drive consumer acquisition, and deepen customer loyalty.
• Champion brand consistency and adherence to global brand standards across all touchpoints and suppliers.
• Collaborate with senior stakeholders to launch and market new products, services, and digital channel offerings.
• Identify and act on consumer and competitor insights to inform marketing strategy, product pricing, and business growth plans.
• Lead analysis of market trends, campaign performance, and business metrics to influence strategic decision-making.
• Drive brand visibility and community engagement through high-impact events, sponsorships, and local activations.
• Manage key agency and supplier relationships to deliver cost-effective, high-quality marketing outputs.
• Build and maintain strong marketing partnerships with key Agents, acting as a trusted advisor and brand ambassador.
• Lead and develop a small regional team, including taskforce supervisors and corridor champions, to deliver against objectives.
• Represent the brand at regional events, trade fairs, and community initiatives.
• Identify new ethnic market opportunities and provide recommendations for subagent network growth.
• Undertake additional responsibilities as required to support business objectives.
   

What we’re looking for

• 7+ years of extensive marketing experience, with at least 3 years in field, retail, or activation marketing within a multi-country environment.
• Proven success leading marketing strategy and execution at a regional or national level.
• Strong experience within consumer-focused industries; financial services or remittance sector preferred.
• Data-driven mindset — able to analyze and interpret commercial and marketing performance metrics.
• Excellent stakeholder management skills; confident operating across matrixed, international environments.
• Demonstrated ability to manage budgets, prioritize competing demands, and deliver results under pressure.
• Customer obsessed with in-depth market and regional knowledge.
• Exceptional organizational skills and attention to detail.
• Proficient in Microsoft Office, with advanced Excel and PowerPoint skills.
• Experience managing agencies, vendors, and cross-functional teams.
• Strong communication and influencing skills, with a polished professional presence.
• Fluent written and spoken English required; other European language a plus.
• Based in UK with flexibility to travel to assigned markets. 

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