Job Openings 26 - 27 of 27
Territory Account Executive - North East Italy- 26010164
Location: Rome, IT-Rome | Italy |
Job Schedule: Full-time
Department: Sales
Territory Account Executive - North East Italy - 26010164
Location: Rome, IT-Rome | Italy |
Job Schedule: Full-time
Department: Sales
About the role
The Territory Account Executive (coverage: North East Italy - Trentino Alto Adige, Veneto, Friuli Venezia Giulia) will be responsible for expanding the Agent network across the assigned region by research new market opportunities identifying prospects and signing up new Agents in line with the company’s business strategy. Candidate should have excellent communication, interpersonal, and customer service skills. He should also be able to demonstrate ability to meet deadlines while having strong analytical skills.
What you’ll do
- Represent company’s products and services to identify how company’s solutions meet market needs.
- Provide market analysis in terms of needs and opportunities, strong market monitoring and competition activities.
- Expand the agents’ network: research and identify new business opportunities - including new markets, growth areas, trends, partnerships or new ways of reaching existing market
- Prospect potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram service and the mutual business benefit of becoming an agent. Utilize SalesForce , cold calling, and email to generate new sales opportunities.
- Build partnerships with existing agents to ensure MoneyGram’s business plan and targets are met while expanding company’s market share and profitability.
- Report to the line manager with accurate weekly, monthly, and quarterly results. Able to follow up a concrete visits schedule agenda provided by the company.
- Ensure all necessary agent documentation is to the relevant standard as requested from the company or local regulations and manages the submission of any new agent on boarding process, via the relevant documents collection.
- Ensure all agent’s information and stored profile data are up to date, with a responsibility to manage all potential data change requests via the relevant internal support processes in a timely manner.
- Deliver product and system training to new agents providing education on all supporting functions, making sure agent is educated on company’s credit and collections policies. Ensure agent compliance bi-yearly training cycle is completed. Take actions to create a growth plan per agent which will be closely monitored.
- Collaborate daily with key support internal departments and takes ownership of key agents’ operational or technical needs and requests, that impact revenue.
- Work with the marketing and pricing teams, as required, to support MoneyGram visibility, pricing competitiveness, product profitability and development. Ensure location branding is up to date and take actions on the field towards this goal.
- Extensive business travel is required, being able to control work related tasks and participate in key meetings via mobile devices. Ability to follow and manage a concrete agent visit schedule with overnight stays in different cities.
- Perform other duties as required by the business.
What you will need to be Successful
Education
- BA/BS degree in related field preferred or equivalent work experience.
Experience
- 3+ years' experience in a field sales role or any related experience on selling and managing sales. Money Transfer sector related previous experience will be considered as a strong asset.
- Demonstrated expertise in independently planning, managing and executing sales strategies
Essential Skills
- Fluent in both written and spoken in Italian and English language. Spanish, Urdu, Bengali, Hindi will be considered as a strong asset.
- Proven track record in sales & business development, with a demonstrated ability to increase network expansion/volumes. Strong negotiation skills are needed.
- Excellent problem-solving skills and analytical thinking: able to identify and analyze problems and find appropriate solutions effectively and proactively.
- Effective Time management proven skills – ability to control workload in a structured manner
- Able to work in a culturally diverse environment and be sensitive to cultural differences.
- Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
- Prior exposure in presenting product/service opportunities to clients/customers.
- First class interpersonal skills, able to build and maintain credible relationships with Agents in person and over the phone.
- Strong organizational and presentation skills; ability to present to prospective Agents in a professional format.
- Computer literate – Strong Excel and PowerPoint skills. Ability to read and create performance reports and present them via a power point presentation. SalesForce CRM knowledge will be considered as strong asset (leads and opportunities creation and management in Salesforce).
- Driving license cat. B.
Why Join Us?
Here are some reasons it is so easy to love your career with us!
- Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
- Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
- Meal Vouchers (issued monthly) - Save on daily expenses with meal vouchers, ensuring you always have a good meal.
- Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
- Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
- Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
- Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
- Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
Location: This position is based in Italy. While this is a remote flexible role it is required to reside in this country.
About MoneyGram
MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.
The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves — helping people around the world support their loved ones and build better futures.
#LI-AZ1
Territory Account Executive
Incident Manager - night shift - 26010165
Location: Mumbai, Maharashtra | India |
Job Schedule: Full-time
Department: Information Technology
Incident Manager - night shift - 26010165
Location: Mumbai, Maharashtra | India |
Job Schedule: Full-time
Department: Information Technology
About the role
The Incident Manager will primarily be responsible for the day-to-day handling of Major Incident Management responsibilities to help minimize the business impact of a major incident. In this role, you will own the monitoring, incident, communication, live bridge, and troubleshooting management for high severity incidents across all business applications and infrastructure.
What you will get to do
- Own end-to-end bridge management of P1 and P2 incidents, with potential or actual business impact.
- Communicate incident background and updates clearly via verbal and written channels.
- Write Post-Incident Reports (PIRs) with detailed executive summaries and required technical information.
- Proactively prepare tasks and ensure deadlines are met to support incident management processes.
- Take ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents. Ensure that, following the resolution of each incident, that the incident is documented and logged appropriately, ensuring adherence to Service Level Agreements (SLAs).
- Engage with accountable teams during major releases and changes, providing monitoring and clarification.
- Monitor assigned environments, technical assets and/or services for behavior or performance outside of standards or thresholds. Identify potential causes and evaluate impact on infrastructure or services. Determine appropriate next steps. Work on improvise alerting parameters for better monitoring and major incident prevention. With monitoring team.
- Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.
- Regular process reviews and contact updates including test calls and documentation, and train team members accordingly.
- Identify process gaps and contribute to the creation and maintenance of Standard Operating Procedures (SOPs). Create and maintain knowledge base articles to support team efficiency.
- Lead efforts to automate processes and improve operational efficiency.
- Ensure completion of shift-end deliverables and effective handover communication. Performs other duties as assigned.
What you will need to be successful
- Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
- Minimum Required: Degree in Computer Science, Information Technology, or equivalent degree and/or experience.
- Comfortable working On Call, weekends and night shift.
- 5+ years’ experience as an IT analyst, with multiple application platforms and solutions knowledge.
- 2+ years’ experience supporting service support processes such as incident, problem, or change management.
- 2+ years’ proven customer service experience, and must communicate clearly, courteously and professionally.
- Proven experience in incident management and operations support.
- Strong leadership and communication skills.
- Strong experience in effectively leading and managing activities on multiple simultaneous cross-functional and cross-organizational projects.
- Ability to manage high-pressure situations and coordinate cross-functional teams.
- Technical proficiency in monitoring tools and incident tracking systems.
- Experience in documentation, knowledge management, and process improvement.
- Commitment to team development and continuous learning.
- ITIL Foundations certification is preferred.
- Knowledge of the Working Tools - Splunk, Service Now, IBM Instana, Logic Monitor, Imperva.
Why join Us?
Here are some reasons it is so easy to love your career with us!
- Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free.
- Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
- Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
- Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
- Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
- Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
- Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
- Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.
Location: This position is based in India. While this is a remote flexible role it is required to reside in this country.
About MoneyGram
MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.
The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves — helping people around the world support their loved ones and build better futures.
#LI-AZ1
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