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Compliance Analyst (CAGR) - AML, CTF, Fraud, TM - 25010209

Location: Bucharest, RO-Bucharest | Romania |

Job Schedule: Full-time

Department: Compliance

This position is based in Bucharest, Romania. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute:

The Compliance Analyst in CAGR Team (Consumer Alert & Government Reporting) ensures the business operates in accordance with all legal and regulatory requirements and all group standards relating to anti-money laundering, counter financing of terrorism (AML), and fraud prevention. The incumbent is responsible for advanced investigations that detect and report suspicious activity to government authorities and enable MoneyGram to form sound judgments concerning reputational and other risks while meeting expectations of regulators and other compliance stakeholders.

What you’ll do: 

• Review and analyze leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
  • Identifying, researching and reporting suspicious activity.
  • Managing the investigative process from initial detection to disposition.
  • Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity.
  • Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response.
• Support managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations.
• Work with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally.
• Write and files Suspicious Activity Reports and recommend relationship retention or termination.
• Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary.
• Perform other duties as assigned.

What we’re looking for:

Education

• BA /BS in business, finance, law enforcement, legal studies or a related field; may be substituted with equivalent work experience in Financial Services, Law Enforcement, Banking or a related field.

Experience

• 3-5 years of compliance financial investigations, experience in money service business or banking.
  CAMS of CFE certification preferred.
• 1 year of experience in writing and preparing Suspicious Activity Reports (SARs) or similar in accordance with applicable regulatory requirements preferred.

Essential Skills

• Intermediate knowledge of laws applicable to money laundering, including the BSA, USA Patriot act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements; and/or global AML/CFT/Fraud laws and regulations.
• Excellent organization, strong time management skills, including the ability to effectively prioritize work assignments with changing priorities.
• Should be a self-starter, capable of working under minimum supervision.
• Results oriented team player.
• Able to multi-task and complete projects on time.
• Exceptional research and analytical, cross-referencing, and deductive reasoning skills.
• Strong writing, analytical and communication skills.
• Strong verbal communication skills; able to effectively communicate investigative findings and recommendations with senior leadership & law enforcement.
• Ability to communicate effectively with a culturally diverse agent and consumer base.
• Demonstrated ability to work successfully in a fast pace, highly structured, deadline driven culture.
• Experience working with highly confidential information.
• Capable of sharing knowledge, mentoring, and training other team members.
• Established solid business knowledge and comprehension of MoneyGram products and services globally.
• Knowledge of domestic and international higher risk countries, jurisdictions and corridors of AML/CTF concern, preferred.
• Fluent/bilingual communication skills in English and Romanian.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

Service Desk Tech Rep - 25010250

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Information Technology

Service Desk Tech Rep 

Remote US

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our fintech innovation and strategic partnerships with world-leading brands, we’re transforming how consumers and businesses send and receive money globally.

Our digital and in-person products serve millions of customers, powered by a diverse and dedicated team of professionals who are driven to make a difference. If you’re ready to join a fast-paced environment where your skills shape the future of payments, come aboard and let’s drive the future of global money transfer together at MoneyGram!

As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.

WHAT YOU WILL DO

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.

WHO YOU ARE

• ServiceNow (Required)
• Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Problem-solving skills
• Team collaboration
• Attention to detail
• Time management
• Customer-centric approach
• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

LOCATION

This position is based remotely in USA. While it offers remote flexibility, candidates must reside in the United States. 
 
ABOUT MONEYGRAM

MoneyGram is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.

•    Flexible Remote First Flexibility 
•    Generous PTO 
•    13 Paid Holidays  
•    Medical / Dental / Vision Insurance 
•    Life, Disability and other benefits 
•    401K with competitive Employer Match 
•    Community Service Days 
•    Generous parental leave 

SALARY

Anticipated Base Pay: $25-$29/hr.

Disclaimer:  The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

Due to the enormous response, we will only consider those qualified that meet the requirements.

#LI-ME1

Info Security Engineer - 25010184

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology

This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute:

The Info Security Engineer will support the Dir IT Security Engineering and Chief Information Security Officer (CISO) to provide the highest quality of information protection and assurance solutions to customers and business partners. The primary responsibility of this position is to participate in development efforts and ongoing support of the information security program. This includes participation in the planning, deployment, and support of a variety of security concepts and technologies, PCI/SOX compliance, managing outsourced “cloud” security functions and internet fraud prevention.

What you’ll do: 

• Operate network and computing devices/systems that enforces security policies and audit controls.
• Provide engineering services, security consulting and leadership on select projects.
• Researche emerging technologies in support of ongoing security practice and enhancement.
• Provide engineering support for security operations team, service desk and escalation tiers.
• Perform hands-on engineering support of wide range of security technologies.
• Assist in remediation and responses to audits, vulnerability assessments and penetration tests.
• Participate in security architecture and consulting with other IT teams.
• Assist in developing and analyzing security-related metrics.
• Assist in developing and updating processes and procedures with a focus on automation.
• Participate in problem analysis and incident response and participate in activities required by internal and external audit.
• Perform other duties as assigned.

What we’re looking for:

Education

• Bachelors Degree in Computer Science or related field; or equivalent post high school education and/or work related experience.
• GIAC, CISSP, CISA, or CISM certifications preferred. 

Experience

• 5-7 years identity and access management experience.
• 5-7 years of experience in Information Security. 

Essential Skills

• Ability to function as a consultant to other business units on security matters as a recognized subject matter expert.
• Proven ability to make decisions based on the given data in a timely fashion.
• Ability to influence those outside of the department to drive desired business results.
• Proven experience managing numerous projects and activities simultaneously.
• Functional understanding of TCP/IP networks, load balancers, and Firewalls, functional/advanced understanding of database concepts, Scripting and Programming.
• Ability to relate internal policies and regulatory requirements to business requirements.
• Experience mentoring junior and mid-level engineers.
• Experience in working with compliance and regulatory program requirements.
• Experience deploying and/or supporting a SIEM solution.
• Experience analyzing network, event and security logs.
• Proven project management and organizational skills, specifically managing multiple concurrent projects.
• Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance and professionalism.
• Experience with QA (usability testing, performance testing, automated testing, test scripts, test cases and test plans) preferred.
• Java, BeanShell/JavaScript, JSP/Servlets, XML, SPML/SOAP, Web/app Servers, HTML web techs Databases (Oracle, Sybase, MSSQL, MySQL) preferred.
• Openness to night shift working schedule (US time).

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

#LI-AZ1

Sales & Account Manager- Dallas, TX - 25010262

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Sales

Sales Account Manager
Dallas, TX (Field-Based Role) Bilingual: English/Spanish

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our fintech innovation and strategic partnerships with world-leading brands, we’re transforming how consumers and businesses send and receive money globally.
Our digital and in-person products serve millions of customers, powered by a diverse and dedicated team of professionals who are driven to make a difference. If you’re ready to join a fast-paced environment where your skills shape the future of payments, come aboard and let’s drive the future of global money transfer together at MoneyGram!

HOW YOU WILL LEAD

As a Sales Account Manager, you will be responsible for driving new retail business growth while expanding existing partnerships across an assigned territory in Dallas, TX. You'll promote MoneyGram's suite of financial products to retailers, develop strategic sales plans, and work closely with internal teams to maximize the potential of each partner. This is a highly field-oriented role, requiring in-person visits with retail agents to ensure strong relationships, effective execution, and consistent revenue growth.

WHAT YOU WILL DO

• Prospect and sign new retail locations to grow revenue and expand MoneyGram's footprint.
• Promote our full range of services, including Money Transfers, Express Payments, Money Orders, and digital offerings.
• Support the sales ramp-up of newly signed partners to accelerate their performance and product usage.
• Manage and grow revenue from an assigned portfolio of existing partners.
• Maintain a weekly field visit schedule to meet with at least 35 retailers, logging all visits and activity in our internal systems.
• Meet or exceed KPIs including call activity, revenue growth, wire transaction volumes, and partner activations.
• Leverage collaboration with inside sales and cross-functional teams to enhance sales strategies and resolve issues.
• Serve as a subject matter expert on MoneyGram products to educate and influence retail decision-makers.
• Utilize data and reporting tools to analyze trends and identify opportunities for territory growth.
• Complete routine reports and ensure all activities are compliant with company and regulatory standards.
• Perform other duties as assigned.

WHO YOU ARE

• Minimum Required: BA/BS degree preferred or equivalent relevant work experience.
• 5+ years of field sales experience working with retail clients, including independently managing and executing sales strategies.
• Bilingual in English and Spanish (required).
• Proven track record of meeting and exceeding sales targets.
• Experience signing and onboarding new business partners and driving early success.
• Strong negotiation, communication, and relationship-building skills.
• Comfortable with 80% local travel and owning a personal vehicle.
• Excellent organizational and time management abilities.
• Strong presentation skills and comfort working directly with retail business owners.
• Analytical thinker with problem-solving capabilities and commercial acumen.
• Technologically proficient in Microsoft Office Suite and CRM platforms.
• Ability to work in a culturally diverse environment.

LOCATION

This is a field-based role located in the Dallas, TX metro area. Candidates must reside in or near this region and have access to reliable transportation for in-person retail visits.

SALARY

Anticipated Base Pay: Starting at $65,000+ with eligibility to participate in our annual performance bonus plan. Compensation will be based on experience, skills, and regional market factors.

Disclaimer: The salary listed reflects a good faith estimate at the time of posting. Actual compensation may vary based on geographic location, experience, education, and other factors.

** We will only consider those qualified that meet the requirements. **

Senior UX & Optimization Analyst - 25010249

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

Job Summary

The Senior UX & Optimization Analyst will collaborate with cross-functional teams to identify and minimize user friction across digital platforms. This role focuses on improving funnel performance, analyzing user behavior, conducting usability testing, and optimizing the overall experience. The analyst will leverage UX and Product analytics tools to provide actionable insights, facilitating data-driven decisions that enhance user journeys and digital experiences.

In this position, the analyst is responsible for developing KPIs, creating dashboards, and delivering analysis, insights, and recommendations within their area of expertise. They will ensure that the business comprehends the impact of new products or redesign initiatives. This role also involves working closely with various departments in the company and requires strong communication skills for effective collaboration.

Primary Responsibilities

• Lead funnel and behavioral analysis to surface friction points and unlock optimization opportunities.
• Leverage UX analytics and session replay tools (e.g., Contentsquare, Quantum Metric, FullStory, Amplitude) to understand user behavior and improve digital experiences.
• Utilize SQL, BigQuery and other analytical tools to conduct complex data analysis and generate actionable insights.
• Translate data into compelling visual stories and narratives that resonate with stakeholders at all levels.
• Define, monitor, and improve UX metrics such as drop-off rates, bounce rates, time-to-conversion, and conversion rates.
• Conduct and analyze usability testing and A/B experiments to guide product and design decisions.
• Collaborate with Product, UX Design, Marketing, and Engineering teams to prioritize experience improvements.
• Contribute to defining future enhancements and the overall digital strategy.
• Build and maintain dashboards to track performance and support data-informed decisions.
• Partner with Engineering to define tracking requirements and ensure data integrity across platforms.
• Develop measurement frameworks to evaluate the impact of new features or UX changes on KPIs and adoption.
• Conduct regular audits to ensure site accuracy and identify areas for usability improvement

Education

• Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees.

Experience

• 3-5 years of experience or relevant work experience in analytics, finance, or consulting roles.
• Experience using UX Analytics tools such as Contentsquare, Fullstory, Quantum metrics, Amplitude, etc.
• Experience using tools such as SQL or BigQuery to assess datasets and recommend solutions

Essential Skills

• Strong technical and quantitative background with outstanding analytical skills and the ability to synthesize situations for corresponding solutions, options and action plans to impact efficiency, and improvements to the business.
• Data analysis, interpretation and the presentation of credible, business-focused recommendations.
• Advanced knowledge in UX tools needed for their focus domain area (examples: Contentsquare, FullStory, Optimizely)
• Advanced experience using BiqQuery and GA4.
• Ability to establish strong partnerships within different levels in the organization while adjusting communication as necessary to the specified audience.
• Ability to take initiative and manage deadlines and handle multiple priorities simultaneously with minimal supervision.
• Ability to work with engineering teams and define tracking requirements.
• Strong visualization skills.
• Advanced Excel knowledge.
• Excellent problem-solving skills.

Inside Sales Representative - Romania - 25010267

Location: Bucharest, RO-Bucharest | Romania |

Job Schedule: Full-time

Department: Sales

This position is based in Bucharest, Romania. While this is a hybrid flexible role it is required to reside in this country and visit the office from time to time. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute:

The Inside Sales Representative for Romania is responsible for finding new agents, retaining the current agent portfolio and developing innovative solutions for bettering sales and service. The job plays a crucial role in establishing relationships and marketing MoneyGram’s brand. The Inside Sales Representative sources new sales opportunities through inbound lead follow-up and outbound phone/e-mail contacting.

What you will do:

• Generate revenue via phone or virtual meetings by obtaining agent information, understanding and interpreting competitive requirements, providing market information, and developing accounts in collaboration with the sales team.
• Sell new products and new services of MoneyGram to our agents.
• Facilitate the entire sales process from initiation of the original call until the follow up.
• Identify business opportunities and negotiate with agents.
• File documents, updates, and agent information.
• Respond effectively to agent questions.
• Develop and grow current accounts.
  Troubleshoot, track problems and navigate agents through MoneyGram support structure.
• Other duties as assigned.

What we are looking for:

Education

• BA/BS degree in related field preferred or equivalent work experience.

Experience

• 2+ years’ experience in a sales role, selling, and servicing customers. 

Essential Skills

• Knowledge of Money Transfer Business, preferable.
• An engaging, outgoing personality and passion for helping customers.
• Ability to communicate to prospects in Romanian.
• Ability to communicate in English (min. advanced level).
• Ability to meet sales goals.
• Ability to close sales.
• Ability to negotiate and engage agents.
• Ability to build relationships.
• Data entry skills / Excel / SalesForce knowledge is preferred.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.Employee Assistance Program -
• Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.

#LI-AZ1

Sales Representative (hunter) - Central Italy - 25010273

Location: Rome, IT-Rome | Italy | Remote

Job Schedule: Full-time

Department: Sales

At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking:

Sales Representative (hunter) for Central Italy

What you will contribute: 

As Sales Representative HUNTER (for Central Italy - Lazio, Abruzzo, Molise) you will be responsible for expanding the Agent network across the assigned region by research new market opportunities identifying prospects and signing up new Agents in line with the company’s business strategy. Candidate should have excellent communication, interpersonal, and customer service skills. He should also be able to demonstrate ability to meet deadlines while having strong analytical skills.

What you will get to do 

• Represent company’s products and services to identify how company’s solutions meet market needs.
• Provide market analysis in terms of needs and opportunities, strong market monitoring and competition activities.
• Expand the agents’ network: research and identify new business opportunities - including new markets, growth areas, trends, partnerships or new ways of reaching existing market
• Prospect potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram service and the mutual business benefit of becoming an agent. Utilize SalesForce , cold calling, and email to generate new sales opportunities.
• Build partnerships with existing agents to ensure MoneyGram’s business plan and targets are met while expanding company’s market share and profitability.
• Report to the line manager with accurate weekly, monthly, and quarterly results. Able to follow up a concrete visits schedule agenda provided by the company.
• Ensure all necessary agent documentation is to the relevant standard as requested from the company or local regulations and manages the submission of any new agent on boarding process, via the relevant documents collection. 
• Ensure all agent’s information and stored profile data are up to date, with a responsibility to manage all potential data change requests via the relevant internal support processes in a timely manner. 
• Deliver product and system training to new agents providing education on all supporting functions, making sure agent is educated on company’s credit and collections policies. Ensures agent compliance bi-yearly training cycle is completed. Take actions to create a growth plan per agent which will be closely monitored.
• Collaborate daily with key support internal departments and takes ownership of key agents’ operational or technical needs and requests, that impact revenue. 
• Work with the marketing and pricing teams, as required, to support MoneyGram visibility, pricing competitiveness, product profitability and development. Ensures location branding is up to date and take actions on the field towards this goal.  
• Perform other duties as required by the business.

Who you are:  

Education

• BA/BS degree in a related field preferred or equivalent work experience.

Experience

• 3+ years’ experience in an account management, field sales, or customer relationship management role. Experience in the money transfer sector will be considered a strong asset.
• Demonstrated expertise in independently planning, managing, and executing strategies to support and grow existing client relationships.

Essential Skills

• Fluent in both written and spoken Italian and English. Spanish, Urdu, Bengali, or Hindi will be considered a strong asset.
• Proven ability to develop long-term relationships with clients, focusing on retention, growth, and optimization.
• Strong problem-solving skills and analytical thinking: able to identify and address agent challenges proactively.
• Effective time management skills – ability to manage a structured workload efficiently.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Prior experience in customer engagement, training, or account support is highly desirable.
• Business travel is required, with the ability to manage work-related tasks and key meetings via mobile devices.
• Valid Category B driving license required.

Why Join Us? 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Meal Vouchers (issued monthly) - Save on daily expenses with meal vouchers, ensuring you always have a good meal.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 
   

Location: This position is based in Italy. While this is a remote flexible role it is required to reside in this country.

About MoneyGram 

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row. 

#LI-AZ1

Compliance Analyst (CAGR) - AML, CTF, Fraud, TM - 25010274

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Compliance

At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking:

Compliance Analyst

What you will contribute: 

The Compliance Analyst in CAGR Team (Consumer Alert & Government Reporting Team) ensures the business operates in accordance with all legal and regulatory requirements and all group standards relating to anti-money laundering, counter financing of terrorism (AML), and fraud prevention. The incumbent is responsible for advanced investigations that detect and report suspicious activity to government authorities and enable MoneyGram to form sound judgements concerning reputational and other risks while meeting expectations of regulators and other compliance stakeholders.

What you will get to do:

• Review and analyze leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
  • Identifying, researching and reporting suspicious activity.
  • Managing the investigative process from initial detection to disposition.
  • Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity.
  • Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response.
• Support managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations.
• Work with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally.
• Write and file Suspicious Activity Reports and recommends relationship retention or termination.
• Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary.
• Perform other duties as assigned.

Who you are:  

Education

• Minimum required: BA /BS in business, finance, law enforcement, legal studies or a related field; may be substituted with equivalent work experience in Financial Services, Law Enforcement, Banking or a related field.

Experience

• 3-5 years of compliance financial investigations, experience in money service business or banking.
  CAMS of CFE certification preferred.
• 1 year of experience in writing and preparing Suspicious Activity Reports (SARs) or similar in accordance with applicable regulatory requirements preferred.

Essential Skills

• Intermediate knowledge of laws applicable to money laundering, including the BSA, USA Patriot act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements; and/or global AML/CFT/Fraud laws and regulations.
• Excellent organization, strong time management skills, including the ability to effectively prioritize work assignments with changing priorities.
• Should be a self-starter, capable of working under minimum supervision.
• Results oriented team player.
• Able to multi-task and complete projects on time.
• Exceptional research and analytical, cross-referencing, and deductive reasoning skills.
• Strong writing, analytical and communication skills.
• Strong verbal communication skills; able to effectively communicate investigative findings and recommendations with senior leadership & law enforcement.
• Ability to communicate effectively with a culturally diverse agent and consumer base.
• Demonstrated ability to work successfully in a fast pace, highly structured, deadline driven culture.
• Experience working with highly confidential information.
• Capable of sharing knowledge, mentoring, and training other team members.
• Established solid business knowledge and comprehension of MoneyGram products and services globally.
• Knowledge of domestic and international higher risk countries, jurisdictions and corridors of AML/CTF concern, preferred.
• Fluent/bilingual communication skills in English, Croatian would be an asset.

Why Join Us? 

Here are some reasons it is so easy to love your career with us! 

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Flexible remote working opportunities (use for certain roles with more flexibility on hybrid model of work) 
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices 
• Retirement Pension Plan contribution (PPE Program) 
• Employee Referral Program 
• Employee Assistance Program 
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities)
• A chance to make a difference with various charity initiatives 
• A discretional annual performance related bonus 

Location: This position is based in Poland. While this is a remote flexible role it is required to reside in this country.

About MoneyGram 

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row. 

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