Vertriebsmitarbeiter im Aussendienst (m/w/d) - Berlin - 24010239

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Sie bringen mit:

• Gute Deutsch und Englischkenntnisse in Wort und Schrift, Englisch zum Vorteil.
• eine erfolgreiche abgeschlossene kaufmännische Ausbildung
• erste Vertriebserfahrung idealerweise in der Telekommunikations- oder Konsumgüterbranche sowie in einem internationalen Umfeld
• eigenverantwortliche Arbeitsweise und stark dienstleistungsorientiertes Denken und Handeln
• Ausgeprägte Kommunikationsfähigkeit, Teamfähigkeit, Freude am Umgang mit Menschen unterschiedlicher Herkunft
• Gute MS Office Kenntnisse
• Führerschein Klasse B bzw. 3
• Hohe Reisebereitschaft

Unser Angebot:

Sie erwartet eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem innovativen Dienstleistungsunternehmen zu attraktiven Konditionen. Diese beinhalten ein faires Vergütungssystem (Festgehalt + erfolgsorientierte Provision), einen eigenen Firmenwagen, Telefonund selbständiges Arbeiten vom Home-Office aus. Darüber hinaus unterstützen wir Sie durch eine umfassende Einarbeitung, unser vertriebsorientiertes Schulungsprogramm sowie ein professionell geführtes BackOffice.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagekräftige Bewerbung!

Junior Business Partner Support with Spanish - 24010266

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
    One of the “Best Places to Work” in the Middle East 
    Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you’ll do

The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.
  
  

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What we’re looking for: 

• High School Diploma/GED or equivalent outside of US.
• 1-2 years’ experience preferred in account relationship management or customer service.

Candidates without experience are welcome!

• Fluent in English both spoken and written.
• Fluent in Spanish both spoken and written.
• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred).

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
 
Here are some reasons it is so easy to love your career with us! 

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities)
• Flexible remote working opportunities
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Customer Service Specialist (B to B) with Spanish - 24010279

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Global Operations

This position is based in Mumbai, Maharashtra. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

For this position we require Spanish speaking skills. 

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Team Leader (H/F) CDI - 24010384

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée. 

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Attention:

rVeuillez vous assurer d'inclure bien votre CV lors de votre candidature. 

Team Leader (H/F) CDI - 24010419

Location: Paris, Paris-France | France |

Job Schedule: Full-time

Department: Sales

Team Leader est responsable de l'équipe de vente dans la zone qui lui a été attribuée.

Il assure une promotion professionnelle de tous les produits MoneyGram auprès des établissements de vente au détail nouveaux et existants, dans le but d'atteindre une croissance des ventes dans leurs territoires respectifs.

 Il élabore et exécute des plans de vente ;

·       coordonne les efforts avec les partenaires du territoire dans un environnement d'équipe ;

·       identifie les prospects ;

·       signe les contrats de nouveaux agents conformément à la stratégie commerciale ;

·       remplit les rapports de routine et respecte les directives réglementaires et celles de l'entreprise.

 PRINCIPALES RESPONSABILITÉS

·       Travailler directement avec le Responsable de Ventes pour atteindre les objectifs de vente dans la région attribuée.

·       Promouvoir, planifier et gérer tous les produits MoneyGram auprès des établissements de vente

·       L'objectif des ventes est d'ajouter de nouveaux agents/partenaires afin d'étendre le réseau d'agents avec des petites et moyennes entreprises, des détaillants, des marchands ethniques et des institutions financières dans leurs territoires respectifs.

·       Établir des partenariats avec des agents clés et veiller à ce que les questions et les problèmes soient rapidement résolus en assurant la liaison avec les parties concernées.

·       Soutenir les responsables des ventes et des comptes dans le développement et l'exécution des plans de vente et se conformer aux directives réglementaires et de l'entreprise (réseau, volumes, rentabilité).

·       Motiver et aider les responsables des ventes et des comptes à développer leurs compétences en matière de vente.

·       Analyser les performances et garantir la réalisation des plans.

·       Veiller à ce que tous les rapports d'activité commerciale soient analysés et suivis comme il se doit.

·       Tenir à jour une base de données (Sales Force) de tous les agents potentiels et de l'état d'avancement des activités de vente pour documenter les informations sur les appels de vente, les tendances, les objectifs des appels futurs, les données d'échantillonnage et les performances de vente globales.

·       S'assurer que tous les contrats et accords avec les agents sont conformes aux normes en vigueur.

·       Assurer la liaison avec les ressources opérationnelles et marketing concernées pour analyser et affiner les stratégies de vente, améliorer la rentabilité des produits et des volumes de transactions.

·       Collaborer avec le service des ventes internes en ce qui concerne les escalades, les interruptions d'activité, les informations sur le marché et les visites sur place des agents existants.

·     Rendre visite fréquemment, et à la demande, aux agents et participer à des salons professionnels et à d'autres réunions sectorielles selon les besoins. Apporter un soutien dans les domaines vacants si nécessaire.

·       Effectuer d'autres tâches confiées.

Education : 

Minimum requis:

·       Diplôme de préférence dans un domaine connexe ou expérience professionnelle équivalente.

Expérience :

Minimum requis:

·       Expérience de plus de 3 ans dans un rôle de vente sur le terrain, dans la vente et le service aux clients du commerce de détail.

·       Expertise avérée en matière de planification, de gestion et d'exécution indépendantes de stratégies de vente.

·       Connaissance approfondie des produits et services de MoneyGram.

Compétences :

Minimum requis:

·       Expérience confirmée dans le domaine de la vente, avec une capacité démontrée à accroître l'expansion du réseau et les volumes.

·       Expérience avérée de l'établissement et du maintien de relations avec les clients et de l'identification des possibilités d'améliorer la réussite commerciale des deux parties.

·       Expérience préalable de la présentation d'opportunités de produits/services aux clients.

·       Compétences interpersonnelles de premier ordre, capables d'établir et d'entretenir des relations crédibles avec les agents, en personne et au téléphone.

·       Solides compétences en matière de présentation - capacité à présenter des dossiers à des agents potentiels dans un format professionnel.

·       Excellent sens de l'organisation, capacité à hiérarchiser sa propre charge de travail et à assurer la liaison avec une équipe géographiquement dispersée.

·       Excellentes compétences en matière de résolution de problèmes - capable d'identifier et d'analyser les problèmes de manière efficace et proactive et de trouver des solutions appropriées.

·       Sens commercial - capacité à travailler avec les principaux partenaires commerciaux afin de maximiser les capacités commerciales de toutes les parties.

·       Capacité à travailler dans un environnement culturellement diversifié et à être sensible aux différences culturelles.

·       Maîtrise de l'anglais écrit et parlé. La maîtrise des langues locales serait un avantage.

·       Connaissance de l'informatique - capacité à utiliser la suite de logiciels Microsoft

Attention:

rVeuillez vous assurer d'inclure bien votre CV lors de votre candidature. 

IT Engineer - Cloud - 24010450

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As Cloud Engineer you will be able to support our customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will participate in projects, and create/maintain documentation for use by engineers and operations teams. The incumbent will also work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.

What you’ll do: 

• Design and build technology environments to proper standards with associated documentation and processes and aligned to business requirements. This includes leading and managing projects in adherence with the PMO framework, participating in vendor management, creating/maintaining documentation, and helping to create standards and documentation.
• Develop and report metrics and KPIs as appropriate.
• Gather requirements from end-users and other key stakeholders to ensure that existing and new technology solutions are in alignment with business needs and Enterprise Architecture defined technology capabilities.
• Partner with Enterprise Architects to determine future needs; participate in planning sessions with Technology Lifecycle Managers to determine how to meet future requirements.
• Utilize best practice for how products should be prepared before they are released to production.
• Within this process, Engineers are accountable for working with Operations and defining installation, configuration, and provision processes and standards, as well as types of instrumentation required to administer, monitor performance, and troubleshoot problems; all with stability in mind.
• Maintenance and patching of vendor supplied systems.
• Partner with Application Development teams on common projects and goals. This may include, but not limited to: deployment and management of appropriate components through the SDM lifecycle, optimization for specific platforms and physical configurations, performance tuning, and oversight of deployment into each environment.
• Assist IT Operations to analyze data related to supported systems (including critical events), and make recommendations.
• Provide on-call support as an escalation point from level 2 Operations teams or in SEV1 situations. Performs other duties as assigned.
• Deploy IaaC using Terraform.

What we’re looking for:

• 5-7 years' IT Operations and/or Engineering experience with increasing levels of responsibility.
• 5-7 years' proven customer service experience, and must communicate clearly, courteously and professionally in person and over the phone.
• Excellent problem solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
• AWS & GCP certifications preferred.
• Understanding of monitoring tools, triaging complex solutions.
• Knowledge of core AWS & GCP services; S3, IAM, API Gateway, CloudFront, Beanstalk, EC2, EBS, Route 53, Glue, Step Functions, VPC Flow Logs, OpenSearch, Cloud Trail, Transit Gateway, VPC peering, Big Query, Airflow, GCS, GCP VPC Networking, GCP IAM, Gsuite.
• Full understanding of operations costs and FinOps practices, leading FinOps reporting discussions. Managing budgets, Cost Optimization.
• Reporting KPI & Metrics’ as needed.
• Ability to work on Service Now, Jira & Confluence.
• Experience with WAF solutions, DNS issues, routing, Palo Alto Fire Walls
• In-depth understanding of the criticality of existing environments when leading/managing projects, software and/or hardware as it relates to the business needs, customers, partners and staff.
• Knowledge of the inputs and outputs associated with the data, software and/or hardware technology.
• In depth knowledge of the technology this position represents, including all aspects/activities required to maintain system stability and optimal performance.
• Excellent written and oral communication skills.
• Ability to communicate technical information to nontechnical personnel.
• Ability to prioritize and handle multiple tasks.
• Availability to participate in on-call support as an escalation point from IT Operations or in high-severity incident situations.
• Education: Minimum Required: Bachelors' degree.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

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#TechJobs 
#ITJobs 
#EngineeringJobs 
#CloudEngineer

Information Security Analyst - IAM/UAM - 24010484

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As the Information Security Analyst for IAM/UAM you will conduct access provisioning, risk assessments and analysis of existing access to systems, applications, databases, and data to ensure that access is appropriate, and separation of duties does not exist. The Information Security Analyst will participate in projects and work with business units to provide requirements on implementation of controls. The incumbent will provide support of systems that are used by the team to conduct access reviews and maintains privileged accounts. This support will include configuration of systems, analysis of output from these systems, and initiating jobs from these systems.

What you’ll do: 

• Process Information Security and Identity Management access requests and/or operational incident tickets.  May run vulnerability scans on systems and applications.
• Be on call 24/7 to address security related access issues on a rotational basis.
• Collaborate with development and other functional areas to address vulnerabilities within systems/applications.
• May conduct risk assessments on vendors and internal applications.
• Create reports that are issued to the business owners and work with the business owner and vendor to address findings.
• Report on key metrics.
• May conduct access reviews of systems and applications with data stewards to ensure access is appropriate and separation of duties does not exist.
• Act as liaison to auditors (internal and external).
• Provide support for the secure password vault. Investigates alerts and works with business units on remediation.
• Collaborate with third party vendors on conducting penetration testing of internal and external network, as well as all identified applications and systems.
• Track and works on remediation of findings.
• Connect internal systems, applications, and databases into the Access Review and Identity Management tool to provide automation to access reviews and user provisioning.
• Provide 24/7 support for the Privileged Access Vault (Cyber-Ark) to onboard identities and connect into systems and applications.
• Perform other duties as assigned.

What we’re looking for:   

Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Education 

• AAS degree or equivalent work-related experience. 

Experience 

• 2-4 years’ experience working in a security, fraud or risk management function or equivalent experience in a distributed computing environment that includes in-depth knowledge of applications and systems.

Essential Skills 

• Significant technology experience including Cloud Access Controls, access management (SailPoint), ServiceNow.
• Knowledge to support recovery strategy, design and testing.
• Strong analytical and problem-solving skills.
• Ability to adapt to potentially ever-changing situations and ability to work well under pressure.
• Ability to present self in a confident and professional manner.
• Ability to deal with all levels of individuals, internal and external.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Outstanding analytical skills and ability to synthesize situations for corresponding solutions.
• Ability to communicate to technical teams in a clear, concise format.
• Self-starter; demonstrates personal initiative and willingly assumes responsibility and ownership.
• Strong organizational and time management skills.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

#ITJobs  

Pricing Analyst- Digital - 24010521

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Finance

This position is based in the USA, East Coast, Preferred. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!   

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
• “Top Workplaces USA” award winner (three consecutive years in a row!)
• One of the “Best Places to Work” in the Middle East
• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

 What you will contribute: 

As part of the Digital Pricing team at MoneyGram, you will report into the revenue optimization organization and actively plays a key role in strategic and tactical pricing decisions for digital channels and/or for assigned regions/corridors.  Partners with sales, marketing, and data teams to help determine a course of action that will strengthen MoneyGram’s customer proposition in digital channels. Works on automating pricing processes and reporting dashboards; provides reporting and analytical insight leading to business recommendations.

What you’ll do: 

• Manage pricing for MoneyGram online channel in select markets.
• Develop and maintain pricing strategy for online channel.
• Work with marketing, sales and finance teams to build pricing strategy that focuses on revenue growth and maximizes profitability.
• Focuses on driving revenue growth initiatives by utilizing techniques to measure customer price sensitivity, predict customer behavior & churn and optimize prices to achieve business, financial and customer relationship objectives.
• Complete market research and competitor analysis using digital tools to help identify trends. Actively manage corridors and ensure competitiveness and take accountability on the pricing landscape changes, competitor movements, market rate volatility and business performance.
• Produce analytical reports of the portfolio performance, track the declining performance trends, evaluate affecting factors, and recommend remedial actions.
• Build a performance measurement scorecard to track the performance of price changes.
• Works together with Data, Product, Sales, and Marketing to identify opportunities.
• Participates in planning and forecast cycles to drive improved accuracy of revenue planning.
• Focus on continuous improvement by staying up to date on business trends, pricing best practices.

 What we’re looking for: 

• Strategic thinker.
• Ability to develop long term pricing strategies.
• Structure problem solving skills. Possess the ability to work independently and brings a disciplined approach to problem-solving process.
• Analytical. Strong ability to analyze data and derive actionable insights.
• Data driven. Individual should possess a strong analytical skillset with proficiency in data analysis and digital tools (such as Excel, SQL, and data visualization tools like Tableau, Looker or others).
• Market knowledge – in depth knowledge of online money transfer.
• Good communication and presentations skills, being able to share and clearly explain business insight, findings, and judgement.

Education and experience:

• Requires a bachelor’s degree in business, finance, or a related field.
• 3-5 years of experience in a similar role, ideally in pricing and analytics within payments industry.
• Strong understanding of pricing Strategy with experience in online pricing is required.

Why you will love working here: 

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

Salary:  

Anticipated Base Pay: $78,000- $105,000 + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

 #HTFUS

#LI-REMOTE

#LI-AG1

Customer Service Representative with Spanish - 24010590

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Global Operations

This position is based in Warsaw, Poland. It’s hybrid model of work, which means you will have to combine working in the office and working from home

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
    One of the “Best Places to Work” in the Middle East
    Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Customer Service Representative B2B with Spanish (internally known as Business Partner Support Specialist) manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process.

What you’ll do: 

• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc.
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings.
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes.
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view.
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
• Assists with various projects and performs other duties as assigned.

ATTENTION: 

• This role requires working with shifts, weekends, including late shifts (Until 3AM)
• In this role you will be entitled up to %10 bonus based on performance.
• Evening hours bonus from 6PM between 9PM

What we’re looking for: 

Education

• High School Diploma/GED or equivalent outside of US. 

Experience

• 1-2 years’ experience preferred in account relationship management or customer service.

Essential Skills

• Strong customer service orientation.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team-oriented environment.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail-orientation and problem-solving skills.
• Solid knowledge of MS office applications (Word, Excel, etc.).
• Ability to work on several systems/programs simultaneously.
• Ability to work under stress and time pressure.
• Knowledge of Oracle and Salesforce (preferred)
• Fluent in English and Spanish both spoken and written.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46
• languages and 57 nationalities)
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Kassierer - Kassiererin (m,w,d) in Aachen - 40 Stunde / Woche - 24010615

Location: Aachen, DE-Aachen | Germany |

Job Schedule: Full-time

Department: Sales

Ihre Aufgaben:

Ihr Profil:

Wir bieten Ihnen:

Strategy and Business Operations Leader (MoneyGram Online) - 24010642

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Digital

Location: This position is remote (US only)

Who we are:

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. Thanks to our innovative platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

By The Numbers:

·        We serve over 50 million people every year in over 200 countries and territories.

·        We're a global team of over 2,000 from 36 countries around the world.

·        We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.

·        We’re known for our strong culture globally, demonstrated by:

o   “Top Workplaces USA” award winner (three consecutive years in a row!)

o   One of the “Best Places to Work” in the Middle East

o   And the winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you will contribute:

As part of the MGO team at MoneyGram, you will design and implement meaningful changes that drive revenue growth in the US and Canada. Using data and customer insights, you’ll take a long-term strategic view to create enterprise value as a part of MoneyGram’s impressive digital growth. Reporting directly to the Chief Digital Officer, you will work cross-functionally with product, technology, operations, and marketing to implement changes that fuel MoneyGram Online’s growth.

What you’ll do:

·        Structure complex and ambiguous strategic problems for the MGO leadership team.

·        Serve as the engine to break through blockers and coordinate cross-functionally to effectively complete strategic initiatives.

·        Develop a deep understanding of our peer positioning in remittances and consumer fintech to inform your recommendations.

·        Define clear hypotheses to identify new opportunities and build business cases and quantitative models that will inform and influence our strategy.

·        Use data and insight to define changes, design experiments, and implement those changes across our online products.

·        Passion to do whatever it takes to solve complex problems and build scalable processes.

·        Track performance for our North America app and website properties and identify funnel enhancements to prioritize.

·        Work with Product and Finance to effectively guide roadmap prioritization decisions.

·        Work with the Marketing to drive marketing activities that drive new customer acquisition.

What we’re looking for:

·        6+ years’ experience in business strategy or commercially oriented role

·        Experience in payments/fintech and/or a growing B2C business

·        Outstanding executive-level verbal and written communication skills

·        Strong collaboration and people skills to work closely with various teams throughout the organization.

·        Strong organization, project, and time management skills 

·        Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality product.

·        Passion for solving complex problems and building scalable processes.

·        Comfort working in a high growth, constantly changing environment.

·        International remittance and product management experience a plus

·        Minimum Required: BA/BS degree or combination of experience with certifications.

Why you will love working here:

·         Flexible Remote First Environment

·         Generous PTO

·         13 Paid Holidays 

·         Medical / Dental / Vision Insurance

·         Life, disability, and other benefits

·         401K with competitive Employer Match

·         Community Service Days

·         Generous parental leave

Salary:

Anticipated Base Pay: $150,000 - $200,000 and participation in our annual bonus plan.

Disclaimer: 

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.

#LI-REMOTE

Inside Sales Representative (m,f,d) in Frankfurt - 24010579

Location: DE-Frankfurt am Main, Germany | Location |

Job Schedule: Full-time

Department: Sales

Who we are:

The Numbers: 

What you will contribute:

What you will do:

 What we are looking for:

Why you will love working here:

Inside Sales Representative - 24010622

Location: Agia Paraskevi, Athens | Greece |

Job Schedule: Full-time

Department: Sales

Location: This position is based in Greece. While this is a remote flexible role it is required to reside in this country.

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!   

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

The Inside Sales Representative is responsible for finding new agents, retaining the current agent portfolio and developing innovative solutions for bettering sales and service. The job plays a crucial role in establishing relationships and marketing MoneyGram’s brand. The Inside Sales Representative sources new sales opportunities through inbound lead follow-up and outbound phone/e-mail contacting.

What you’ll do: 

• Generate revenue via phone or virtual meetings by obtaining agent information, understanding and interpreting competitive requirements, providing market information, and developing accounts in collaboration with the sales team.
• Sell new products and new services of MoneyGram to our agents.
• Facilitate the entire sales process from initiation of the original call until the action requires follow-up.
• Identify business opportunities and negotiate with the agents.
• File documents, updates, and agent information.
• Respond effectively to agent questions.
• Develop and grow current accounts.
• Troubleshoot, track problems and navigate agents through MoneyGram support structure.
• Perform other duties as assigned.

What we’re looking for: 

Education

• BA/BS degree in related field preferred or equivalent work experience. 

Experience

• 2+ years’ experience in a sales role, selling, and servicing customers.

Essential Skills

• Knowledge of Money Transfer Business (MSB), preferable.
• An engaging, outgoing personality and passion for helping customers.
• Ability to communicate to both prospects and customers.
• Ability to meet sales goals.
• Ability to close sales.
• Ability to negotiate and engage agents.
• Ability to build relationships.
• Data entry skills / Excel / SF knowledge is preferred.
• Fluency in Greek and English.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues. 

#LI-AZ1

#BusinessDevelopment 

#SalesCareers 

#B2BSales 

Senior Network Security Engineer - 24010613

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Information Technology

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories 
• We're a global team of over 2,000 from 36 countries around the world 
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you will contribute:

The Senior Network Security Engineer will support the IT Network Security Engineering Team and provide the highest quality of information protection and assurance solutions to customers and business partners. The primary responsibility for this position is to participate in the development efforts and ongoing support of the network security program. This includes leading in the planning, deployment, and support of a variety of security concepts and technologies, PCI/SOX compliance, managing outsourced “cloud” security functions and internet fraud prevention.

What you’ll do:

• Operates network and computing devices/systems that enforce security policies and audit controls.
• Provides engineering services, security consulting and leadership on select projects.
• Researches emerging technologies in support of ongoing network and security practices and enhancements.
• Provides engineering support for operations team, service desk and escalation tiers.
• Performs hands-on engineering support of a wide range of security technologies.
• Assists in remediation and responses to audits, vulnerability assessments and penetration tests.
• Participates in network and security architecture and consulting with other IT teams.
• Assists in developing and analyzing security-related metrics.
• Assists in developing and updating processes and procedures with a focus on automation.
• Participates in problem analysis and incident response and participate in activities required by internal and external audit.
• Performs other duties as assigned.
• Participates in an on-call schedule.

  What we’re looking for:

• 7+ years Network and Security experience.
• Ability to function as an engineer to other business units on network and security matters as a recognized subject matter expert.
• Demonstrated analytical and problem-solving skills.
• Experience as a team lead and mentor to junior level engineers
• Experience in working with compliance and regulatory program requirements.
• Experience analyzing network, event and security logs.
• Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance and professionalism.
• Ability to relate internal policies and regulatory requirements to business requirements.
• Knowledge of PCI/SOX, SSAE 16 and other relevant regulatory and compliance requirements.
• Proven experience managing numerous projects and activities simultaneously.
• Ability to drive quality into every product, project and service the company provides.
• Proven ability to make decisions based on the given data in a timely fashion. Handles difficult situations and act quickly to resolve them.
• Ability to influence those outside of the department to drive desired business results.
• Bachelors Degree in Computer Science or related field; or equivalent post high school education and/or work related experience.
• CEH, GIAC, CISSP, CISA, or CISM certifications preferred.

Required Skills:

• Cloud Technology experience in AWS and/or GCP.
• Managing security in Cloud environments.
• Managing Firewalls  i.e. Palo Alto experience.
• Network Technology experience with Routers, Switches, DNS, Wi-Fi, Routing Protocols, etc.

Why you will love working here: 

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.  

Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

#LI-KW1

Service Desk Technical Representative - 24010640

Location: Warsaw, PL-Warsaw | Poland |

Job Schedule: Full-time

Department: Information Technology

This position is based in Poland. While this is a hybrid flexible role, it is required to reside in this country. This role comes with flexible shifts (early shift, day shift, afternoon shift)

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. 

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers.

experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.

What you’ll do: 

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.

What we’re looking for: 

•  ServiceNow (Required)
  
• Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Problem-solving skills
• Team collaboration
• Attention to detail
• Time management
• Customer-centric approach

Education:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

Why you will love working here:

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices  
• Retirement Pension Plan contribution (PPE Program)  
• Employee Referral Program  
• Employee Assistance Program  
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities) 
• A chance to make a difference with various charity initiatives  
• A discretional annual performance related bonus 

Service Desk Tech Rep- India - 24010661

Location: Mumbai, Maharashtra | India |

Job Schedule: Full-time

Department: Information Technology

This position is based in India. While this is a remote flexible role, it is required to reside in this country. This role comes with flexible shifts (early shift, day shift, afternoon shift)

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world. 

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
• “Top Workplaces USA” award winner (three consecutive years in a row!)
• One of the “Best Places to Work” in the Middle East
• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.

What you’ll do: 

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.

What we’re looking for:

• ServiceNow (Required)
• Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Problem-solving skills
• Team collaboration
• Attention to detail
• Time management
• Customer-centric approach

Education:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

Why you will love working here:

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.

Cognos Developer - 24010665

Location: Mumbai, Maharashtra | India | Remote

Job Schedule: Full-time

Department: Information Technology

Location: This position is based in India. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories.
• We're a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!).
  • One of the “Best Places to Work” in the Middle East.
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News.

What you will contribute: 

As Cognos Developer you will be responsible for designing, developing, and deploying dashboard solutions and multi-dimensional reports using IBM Cognos. The role involves translating business requirements into technical specifications, developing and testing plans, and ensuring project timelines are met. Additional responsibilities include administering Cognos securities, optimizing queries, and supporting BI content deployment. 

What you’ll do: 

• Design, develop and deploy dashboard solutions and multi-dimensional reports using IBM's Cognos.
• Work with team members to evaluate the needs of the company that relate to Cognos development.
• Translate business requirements into technical specifications.
• Develop and test plans to ensure a project’s successful delivery.
• Participate in project planning.
• Track activities to ensure all tasks are executed on time.
• Build reporting solutions while adhering to data warehousing best practices.
• Address any production defects and handle any technical issues.
• Administer Cognos securities and oversee user group maintenance.
• Support deployment of packages, reports and other BI content.
• Optimize queries for existing workflows.
   

What we’re looking for: 

• Minimum of 3-5 years of experience with Cognos development.
• BI experience (Power BI, Looker, Tableau), data modeling, SQL.
• Preferable to have basic Cognos Administration skills.
• Preferable to have experience on GCP (Big Query).
• Skills required: Modeling, Data Modeling, SQL, GCP (Big Query), Cognos Administration, Dashboard, Planning, Maintenance, Design, Architecture, Linux, Windows, Query Studio, Report Studio and Analysis Studio.
• Good analytical and understanding skills.
• Team player.
• Understanding of Linux OS.
• Requires some weekend work for Enterprise releases.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us! 

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones. 
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community. 
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered. 
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options. 

#LI-AZ1

Vertriebsmitarbeiter im Aussendienst (m/w/d) - Hamburg - 24010616

Location: Germany, Location | | Remote

Job Schedule: Full-time

Department: Sales

Ihre Aufgaben:

Sie bringen mit:

Unser Angebot:

Senior Data Science Project Manager - 24010677

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Data Strategy & Analytics

This position is based in US. While this is a remote flexible role it is required to reside in this country. 

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories   
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

As part of the Data Strategy & Analytics team at MoneyGram, you will be able to lead complex data-driven projects across the organization. The ideal candidate will have a solid understanding of machine learning models and a passion for delivering impactful business outcomes through advanced analytics. This role involves coordinating cross-functional teams, managing the project lifecycle, and ensuring timely delivery of high-quality data science and machine learning solutions. 

What you’ll do: 

• Project Leadership: Lead end-to-end project management for data science and machine learning initiatives, ensuring on-time delivery within scope and budget.
• Technical Expertise: Leverage knowledge of data science techniques, including supervised and unsupervised learning, predictive modeling, and algorithm optimization, to scope projects and ask the right questions.
• Stakeholder Collaboration: Work closely with data scientists, data engineers, software developers, and business stakeholders to define project goals, establish priorities, and communicate progress.
• Strategic Alignment: Ensure alignment of data-driven initiatives with MoneyGram’s business strategy, helping drive decisions based on analytical insights.
• Risk Management: Identify and mitigate potential risks related to project timelines, scope, or quality, while continuously improving processes and methodologies.
• Data and Tool Integration: Collaborate with IT and data infrastructure teams to ensure proper integration of tools, platforms, and datasets required for project success.
• Reporting & Communication: Provide regular project updates to senior management, documenting progress, challenges, and opportunities. Ensure clear communication between technical and non-technical teams.
• Agile Methodology: Utilize Agile project management techniques to keep teams on track, facilitating sprints, daily stand-ups, and retrospectives as needed.

What we’re looking for: 

• 3+ years of project management experience, with a proven track record of delivering data science or machine learning projects. Or, experience as a data scientist with extensive experience scoping projects with the business.
• Hands-on experience with machine learning algorithms and predictive analytics.\
• Familiarity with tools such as Python, R, SQL, and cloud platforms (AWS, Google Cloud, or Azure) is a plus.
• Strong understanding of data science and machine learning concepts and their application in a business context.
• Excellent organizational, communication, and leadership skills.
• Proficient in Agile project management and project tracking tools (e.g., JIRA).
• Ability to communicate complex technical topics to non-technical stakeholders.

Why you will love working here: 

Your future is in your hands.  

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 

Here are some reasons it is so easy to love your career with us!

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

Salary:  

Anticipated Base Pay: $110k - $120k + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

#REMOTE

#LI-ME1

#HTFUS

Senior Financial Analyst - 24010666

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Finance

This position is based inUS. While this is a remote role it is required to reside in this country and visit the office from time to time. 
 
Who we are:

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 
  
The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 
     

What you will contribute: 
As part of the FP&A team at MoneyGram, you will participate in long-term and short-term financial planning, forecasting, management reporting and analysis and the creation of tools to help drive decision making. This position plays a key role in providing analytical and business decision support to drive financial forecasts, operating budgets and strategic goals. This role will work with other finance, business unit and functional leaders to compile and review annual budgets, generate forecasts, analyze trends in business performance, capital activity, and operating expenses and provide internal management reporting.
 
What you’ll do: 

• Collaborates with Corporate Strategy, FP&A, and other stakeholders to build and manage the long-term forecast model
• Works with the regional Financial Planning & Analysis team to coordinate the collection of information required to develop, analyze, and/or modify consolidated financial plans, including monthly rolling forecasts and annual operating plan.
• Develops tools for early identification of financial problems and makes recommendations for resolution of problems.
• Prepares analysis and provides support for the quarterly earnings releases and calls.
• Prepares insightful presentations to inform management and steer the debate at monthly reviews  
• Performs other duties as assigned.

What we’re looking for: 

• Minimum Bachelor’s degree in Business, mathematics or related major
• MBA preferred  
• 5-7 years of relevant experience in Investment Banking, Consulting, or FP&A.
• Professional level proficiency in Microsoft Excel and Powerpoint, and Essbase.
• Experience in a global organization and/or the financial services industry preferred.
• Demonstrated experience in the application of analytical methods of addressing business issues, with an emphasis on overall corporate decision analysis.
• Comfortable working with and analyzing financial information and relevant financial metrics.
• Strong Excel modeling skills required to facilitate the building of long-term forecast
• Exceptional standards and an ongoing desire to drive improvements in processes, systems, outputs, and quality.
• Flexibility, independence, and initiative to perform successfully in a growing and constantly changing environment.
• Solid communication skills to deal effectively with various levels of management, staff, and/or outside contacts.
• Presentation and writing skills and the ability to convey a message that is understandable and relevant, linking business issues, financial results and strategy.
• Ability to think strategically, identify critical success factors, and execute on performance improvement opportunities.
• Demonstrated time-management and multi-tasking skills coupled with a keen ability to prioritize assignments.

  
Why you will love working here:

Your future is in your hands.  
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
 
Here are some reasons it is so easy to love your career with us!

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

 
Salary:  
Anticipated Base Pay: $110K-130K + participation in our annual bonus plan. 

Disclaimer:  
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 
 

#HTFUS

#LI-ME1

#LI-REMOTE

Senior IT Engineer - 24010288

Location: St Louis Park, Minnesota | United States of America | Remote

Job Schedule: Full-time

Department: Information Technology

This position is based in US. While this is a remote flexible role it is required to reside in this country. 
  
 
Who we are:

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 
  
The Numbers:

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business. 
• We’re known for our strong culture globally, demonstrated by: 
  • “Top Workplaces USA” award winner (three consecutive years in a row!)
  • One of the “Best Places to Work” in the Middle East
  • Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

 
What you will contribute:

As part of the IT Engineering team at MoneyGram, you will be able to support MoneyGram's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources as it relates to Windows Infrastructure components. The incumbent will lead and manage projects, participate in vendor management, create/maintain documentation, and create standards and documentation. Performs Technology Lifecycle management duties, presenting proposals/solutions to management through executive layers, and participate in the budget process along with management. The incumbent will work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments. The incumbent will also provide mentorship and leadership to junior members of the engineering team.

What you’ll do: 

• Design, build, and maintain technology environments based on industry standards.
• Create, and maintain documentation as needed.
• Develop and report metrics and KPI’s as required.
• Requirements Gathering from key stakeholders to ensure technology solutions are built using industry Best Practice and align with MoneyGram InfoSec standards.
• Work with traditional Windows Infrastructure components & SaaS / PaaS solutions.
• Patch management and version control for Microsoft and supporting technologies.
• Work as Sr Engineer with ability to manage multiple initiatives simultaneously, while acting as a mentor to Jr team members.
• Participate in On-Call rotation and provide escalation support as needed in Sev 1 / Sev 2 scenarios.

What we’re looking for: 

• 5+ years Engineering experience with increasing levels of responsibilities
• Proven ability to communicate clearly verbally and through electronic communication.
• Team player, capable of joining small team of talented engineers that work closely on all aspects of technology stack we’re responsible for.
• Ability to own Technology Stack(s) with minimal supervision while creating documentation designed to allow other support teams manage repetitive tasks.
• Subject Matter Expert in any one or multiple technologies including, but not limited to:
  • Active Directory & Group Policy administration
  • System hardening (CIS, NIST, etc)
  • Active Directory Certificate Services
  • Public CA management – Entrust / GlobalSign / DigiCert
  • Certificate Management platform: Venafi
  • Windows Server (2016 and newer)
  • Cloud Providers: AWS (preferred) GCP / Azure
  • Backup methodology (Commvault preferred)
  • Virtualization technology
  • Citrix DaaS
  • Bigfix
  • SIEM
  • Proficient in PowerShell or other scripting language
  • Data Center Management

Why you will love working here: 
Your future is in your hands.  
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
 
Here are some reasons it is so easy to love your career with us! 
•    Flexible Remote First Flexibility 
•    Generous PTO 
•    13 Paid Holidays  
•    Medical / Dental / Vision Insurance 
•    Life, Disability and other benefits 
•    401K with competitive Employer Match 
•    Community Service Days 
•    Generous parental leave 
 
Salary:  
Anticipated Base Pay: $100K-$145K + participation in our annual bonus plan. 

Disclaimer:  
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 
 

Senior Salesforce Solution Architect - 24010667

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Information Technology

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  “Top Workplaces USA” award winner (three consecutive years in a row!) 
  One of the “Best Places to Work” in the Middle East 
  Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

 
What you will contribute: 

As a Senior Salesforce Solution Architect, you'll take the helm as a technical consultant, leading the charge to deliver top-notch software applications that not only meet but exceed our business requirements. Your role demands not just robust technical prowess but also exceptional leadership and mentoring abilities. You'll be diving into intricate computer programs, tackling defined segments of highly complex projects, all while being the go-to expert in your field. With a deep understanding of industry concepts and practices, you'll handle the most challenging aspects of application development with confidence, often taking the lead without the need for guidance. Your expertise will be invaluable to Project Managers, providing crucial insights into project sizing and estimation. Furthermore, you'll oversee the efforts of your team, proactively contributing ideas and recommendations to drive success. You may even find yourself taking on the role of Subject Matter Expert for one or several applications, solidifying your position as a key player in our organization.

 
What you'll do:

• Engages with system users and business analysts to identify system enhancements and/or new applications to meet business needs.
• Actively contributes to the development of solutions and ideas that add value.
• Develops elegant and simple solutions.
• Creates quality design documents to illustrate how the system works.
• Writes clear and detailed technical specifications for development of the application.
• Adheres to big picture view of how various connected system designs should be consolidated or effected.
• Produces products on schedule and elegant and efficient designs, high performance, and scalable code that will allow for easy extension to future needs.
• Produces code of high quality and reliability - strong quality code metrics.
• Effectively performs code walk-throughs.
• In conjunction with Quality Services. Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Unit tests to ensure accuracy.
• Tracks record of identifying largest risk areas and driving resolution of these issues.
• Leads the design, development and implementation of complex systems.
• Provides accurate and timely input to Project Manager regarding status of technical tasks for self and team.
• Effectively and actively plays the role of technical advisor for projects, providing advice on tools, process and design to others.
• Shows initiative to initiate and actively facilitate meetings and issue resolution, involving the right individuals.
• Ensures project goals make sense and overall development objectives are being met.
• Serves as a contact person in support of more serious production problems/issues.
• Designs and develops high quality, scalable and efficient solutions and products on schedule.
• Create architecture notebook reflecting the logical, physical and integration architecture.
• Able to complete POC on new technologies.
• Architect and design systems that is scalable with high performance.
• Work with middleware and cloud team on non-functional requirements.
• Work with other architects for E2E solution.
• Develop reusable components/services.
• Support critical systems.
• Review code and provide feedback.
• Performs other duties as assigned.

What we’re looking for: 

• Minimum Required: Bachelor of Science in computer science or a related technical field or equivalent combination of post-secondary education and work experience.
• 10 years of increasingly responsible in Salesforce development experience in using apex classes/triggers, VF pages, Lightning, LWC
• At least 5+ years of experience with integrations, which includes prior customization experience in Integration technologies (such as SOAP or REST).
• Strong knowledge of Salesforce.com including Flows, workflows, triggers, reporting, general design concepts and overall approach of Salesforce.com as a CRM platform.
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as Gearset, SFDC Metadata API, Jenkins.
• Demonstrated ability to effectively lead requirements gathering, design and development of complex systems.
• Ability to track record of designing and developing high quality, scalable and efficient solutions, and products on schedule.
• Effective team leader on diverse and different teams.
• Knowledge of proper architectural disciplines.
• Ability to accurately identify root cause of technical problems.
• Excellent communication skills; verbal and written.
• Ability to adapt to change.
• Strong negotiation and/or influential skills.

Why you will love working here: 

Your future is in your hands.  
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

 
Salary:  

Anticipated Base Pay: $130K - $170K + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

#LI-REMOTE

Manager, Vulnerability & Attack Surface Management - 24010699

Location: Dallas, Texas | United States of America | Remote

Job Schedule: Full-time

Department: Information Technology

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

  
The Numbers: 

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
  “Top Workplaces USA” award winner (three consecutive years in a row!) 
  One of the “Best Places to Work” in the Middle East 
  Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News

What you will contribute:
The Manager, Information Security leads information security initiatives for the Company. As the Manager of Information Security, you will be at the forefront of safeguarding MoneyGram’s systems and data. Your primary responsibility will be to lead a team in ensuring the integrity, confidentiality, and availability of our systems and data through proactive vulnerability management, robust application security practices, and efficient detection of security threats. You will play a pivotal role in enhancing our security posture by managing third-party penetration testing activities and ensuring the timely remediation of any findings.  
 

What you’ll do:

• Lead a vulnerability management program that ensures vulnerabilities are detected, assessed for severity, and remediated in accordance with Company policies.
• Lead efforts to ensure application security is effectively incorporated into the SDLC.  Drive efforts to incorporate threat intelligence into all information security processes, with a bias towards actionable intelligence.
• Partner with engineering teams to ensure that secure coding practices are implemented in accordance with application security standards. Conduct regular security assessments of applications to identify vulnerabilities and work with development teams to address findings.
• Manage engagements with third-party penetration testing vendors to assess the security posture of MoneyGram infrastructure and applications. Collaborate with security architects to ensure MoneyGram systems align with company information security policies and standards.
• Keep abreast of new and evolving security threats to ensure the Company remains adequately protected.
• Consults with business partners on security matters to ensure security efforts are aligned across the enterprise.
• Responds to regulatory and audit requests to support compliance initiatives.
• Performs other duties as assigned.

What we’re looking for:

• 8+ years' Information Security experience.
• 2+ years' experience managing direct reports; includes employee selection, motivation, coaching, and providing timely defensible constructive feedback.
• Proven experience in information security domains of vulnerability management and application security.
• Knowledge of common security frameworks (NIST CSF, ISO) and regulatory requirements (PCI, GDPR, DORA)
• Technical expertise in application security tools and functions, including dynamic application security testing (DAST) and static application security testing (SAST)
• Hands-on experience with industry-leading vulnerability management tools such as Qualys, Nessus, or Rapid7, including configuration, tuning, and reporting.
• Deep understanding of common web application vulnerabilities (e.g., OWASP Top 10) and techniques for mitigating them.
• Familiarity with cloud security principles and best practices, particularly in assessing and securing cloud-based applications and infrastructure (e.g., AWS, Azure, GCP).
• Bachelor’s degree in computer science, Information Security or a related field; or equivalent experience.  
• Certified Information System Security Professional (CISSP), CISA, CISM or equivalent certifications desired.  

Why you will love working here: 

Your future is in your hands.  When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. 
Here are some reasons it is so easy to love your career with us! 

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays  
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

 
Salary:  

Anticipated Base Pay: $150K - $175K + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. 

#LI-REMOTE

Senior Data Scientist - 24010685

Location: Dallas, Texas | United States of America |

Job Schedule: Full-time

Department: Compliance

This position is remote. While this is a remote flexible role it is required to reside in this country.   

Who we are: 

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.  

Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services. 

This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram! 

The Numbers:

• We serve over 50 million people every year in over 200 countries and territories  
• We're a global team of over 2,000 from 36 countries around the world  
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
• We’re known for our strong culture globally, demonstrated by:  
• "Top Workplaces USA” award winner (three consecutive years in a row!)
• One of the “Best Places to Work” in the Middle East
• Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News 

What you will contribute: 

The Senior Data Scientist will have functional expertise in data science and machine learning, leading the charge on innovative work, and guiding the organization on methodology and best practices. Working closely with our compliance, operations, information technology team, and the larger data teams, you’ll dive into a powerful data set to help us structure analysis and develop insights that will help to answer important questions. Your statistical, computer science and business domain expertise will have a significant influence on MoneyGram’s business.

What you’ll do: 

• As part of the data team, contribute to solving business problems by framing the problems, determining intended approach and statistical/quantitative methods, evaluating the analytical solutions to the problems, and deploying them to production.
• Engage with partners to advise on analytical project requirements, discuss methodologies and negotiate deliverables.
• Evaluate and deploy data analysis techniques in four key domains: 
  • Informative and reporting, including visualization.
  • Discovery, including correlative and pattern recognition modeling techniques.
  • Extrapolative, including predictive modeling techniques.
  • Adaptive, including machine learning and adaptive modeling techniques.
• Build scalable and high-performance engines that automate the above four classes of analysis where possible.
• Rapidly test hypotheses by developing prototypes, running off-line experiments, and on-line statistical models and tests.
• Analyze pre-existing models and algorithms; suggest how to improve the efficiency and effectiveness, to drive value to the organization.
• Deliver a range of custom Data Science projects that may include Agent and Consumer Risk Modeling, Customer Lifetime Value, Customer Propensity Modeling, Image Recognition; The list goes on.
• Learn, and practice to use new tools in an inspiring technical environment that combines both coding and statistical skills, knowledge about business, customer and fraud, and real-time data.

What we’re looking for:

• 3+ years of experience in a data analytics capacity.
• 3+ years of experience in technical model development and implementation, model validation, and/or model oversight.
• Thorough understanding and experience working with big data technologies.
• Advanced data wrangling skills. (e.g. high comfort level with consolidating and joining data, creating formulas, aggregating data, deduplication).
• Extensive machine learning and modeling experience and have delivered multiple projects.
• Experience with exploratory data analysis, and a conceptual understanding of time series analysis, clustering, or segmentation.
• Hands-on experience using “big data technologies”.
• Proficiency in one or more of the following: SQL, Python, Big Query ML, and AutoML.
• Stakeholder management: ability to independently communicate technical and statistical concepts to non-practitioners and influence the application.

Education:  

• Bachelor's degree - Computer Science, Information Systems Management, Statistics, Operations Research, Business Administration, or other related fields.
• Master’s degree in computer science, Information Systems Management, Statistics, Operations Research, Business Administration, or other related fields preferred.

Why you will love working here: 

Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services. Here are some reasons it is so easy to love your career with us!

• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave 

Salary:  

Anticipated Base Pay: $100k-$130k + participation in our annual bonus plan. 

Disclaimer:  

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.